Tulum Adventure Holidays

Horrible lugar las habitaciones de lo más sucio cucarachas insectos y la playa está llena de zargaso con un olor horroroso que entra alas habitaciones fue como una pesadilla pasar una noche allí el inodoro se tapó al primer uso tuvimos que salir de ese lugar ala mañana siguiente nada es igual a las fotos que están en el anuncio de ese horrible lugar

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Tulum Paradise! Definitely will be back!

Only problem was the sargasso, which was beyond any hotel’s capacity to change. I was grateful for their lovely pool and dining area.

Service staff was great. Reception and concierge not helpful at all. Property was great.

Service staff was great. Reception and concierge not helpful at all. Property was great.