Tulum Adventure Holidays

Horrible lugar las habitaciones de lo más sucio cucarachas insectos y la playa está llena de zargaso con un olor horroroso que entra alas habitaciones fue como una pesadilla pasar una noche allí el inodoro se tapó al primer uso tuvimos que salir de ese lugar ala mañana siguiente nada es igual a las fotos que están en el anuncio de ese horrible lugar

Located in a quiet sector with free parking across the road. Greeted at the reception area with a refreshing complimentary fruit juice. The room was clean and minimally nicely decorated. The private pool on the rooftop was a lovely touch when celebrating a birthday! Complimentary breakfast was delicious. MUST TRY THE AGUA CHILE & CEVICHE @ PIEDRA LADRILLO RESTAURANTE!!!

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Couldn't close the door to the balconies from outside and there are lots of racoons that would come by the try to get in, which limited our time we could spend outside without having to constantly watch our door. Right when we got to our room there were dishes sitting on the stairs, they were there for three days before anyone picked them up. Staff was friendly. It was nice being away from technology!

Would have been 5 stars, but we booked due to it being an adults only resort (16+). There were multiple Guests with young kids, which was disappointing.

Would have been 5 stars, but we booked due to it being an adults only resort (16+). There were multiple Guests with young kids, which was disappointing.

Couldn't close the door to the balconies from outside and there are lots of racoons that would come by the try to get in, which limited our time we could spend outside without having to constantly watch our door. Right when we got to our room there were dishes sitting on the stairs, they were there for three days before anyone picked them up. Staff was friendly. It was nice being away from technology!