Quintana Roo Holidays from £887

Was please with my it supposed to been a ocean view but got a garden view wife was not happy

The staff is awesome and they make you feel like your second home. We will continue to recommend this hotel to all of our friends. We are already planning our next trip and we just got back home today.

Beautiful Property, very clean, friendly staff.

Great property !! Excellent staff , staff made the stay so much better . Water issues were a problem but other than that it was great and will be going back . Restaurant staff are awesome !!! Without out them it would not be the same

We have stayed here before multiple times. Family of four with littles a few years back and now teens. The property is clean and well maintained. For an older property this is a must. Our house keeper Nora was excellent and maintained the high standards that the Royal is known for. This last visit the service was lacking. We had to request service multiple times, and if you wanted to keep the drinks flowing, either alcoholic or none, you are better off just going directly to one of the bars yourself. The dining options are limited, and this is well known for this location, but in the past the food was much better, so it didn't matter. Clearly the food options are in transition along with the service ranks. Lastly, the beach was not maintained, especially when compared to both adjacent properties. Just too much algae and no effort for medigation, at least while we were there. It was made clear to us from the very first interactions, that the property had been purchased by another much larger corporation, as if that was their excuse for all the changes. Only time will tell for this location if we will be back or not.

This was my second time at this resort, the staff is always friendly especially Vicky.