Title: Hotel Mundo Maya Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=113619915&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mundo Maya Tulum ## Photo gallery for Hotel Mundo Maya Tulum ![Aerial view - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/99c1cbf0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/c13ac14c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/78dd2c61.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/d90c4a6b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Hotel Mundo Maya Tulum (Tulum)](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/2c34a7e8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A swim-up bar, a poolside bar and a terrace are just a few of the amenities provided at Hotel Mundo Maya Tulum. Treat yourself to a massage or other spa services. In addition to a garden and a bar, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). ## Reviews 9.4 Exceptional ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £181 includes taxes & fees 21 Mar - 22 Mar ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 4 of 4 rooms ### View all photos for Deluxe Room, Balcony, Garden View ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/3b4d4ea3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Balcony, Garden View 10.0 Exceptional 2 reviews - Garden view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room, Balcony, Garden View ![Deluxe Double Room, Balcony, Garden View | Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/f50ff3a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Balcony, Garden View 10.0 Exceptional 2 reviews - Garden view - 344 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/64de8388.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Garden view - 689 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Presidential Suite ![Premium bedding, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/114000000/113620000/113620000/113619915/ddd190dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite 10.0 Exceptional 1 review - 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Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 1,000 reviews £402 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=4336bd07-334d-45f5-b2d8-00dbc6876c46&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Gafsacomm-Tulum.h113619915.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Gafsacomm-Tulum.h113619915.Hotel-Information) ## About the area Located in Tulum, Hotel Mundo Maya Tulum is in the suburbs and near a boardwalk. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.23107%2C-87.44635&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NTIjD5PnLpyHF-j_zhMTIUaXGlo=) Cancun-Tulum Federal Highway, Km 221, Tulum Naval Air Station, Col. Tumben Kaa, Tulum, QROO, 77760 ### What's nearby - ![The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 1 min walk \- 0.0 miles - ![Tulum Mayan Ruins showing rugged coastline and tropical scenes](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 6 min drive \- 2.0 miles - ![Tulum Mayan Ruins showing a ruin](https://images.trvl-media.com/place/6159558/8a79cdc5-ea0d-4968-a046-1d69527bdd07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Mayan Ruins 7 min drive \- 2.2 miles - ![Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -](https://images.trvl-media.com/place/553248621579093709/024b718d-8084-4636-a421-dcb0bb624b7f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Beach 13 min drive \- 6.4 miles - ![Paradise Beach also called Playa Paraiso at sunrise - beautiful and tropical caribbean coast at Tulum in Quintana Roo, Riviera Maya, Mexico; Shutterstock ID 747317032](https://images.trvl-media.com/place/553248621532630720/59b67a72-cd4d-48d1-bf48-46cf103b7c0b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa Paraiso 14 min drive \- 6.2 miles ### Getting around - Tulum Intl. Airport (TQO) 59 min drive ### Restaurants - Soriana Híper Tulum 9 min drive - Starbucks 8 min drive - Frosty's 7 min drive - Häagen-Dazs 6 min drive - 1000 Caguamas 9 min drive ## About this property ### Hotel Mundo Maya Tulum Upscale hotel remodelled in 2025 and located near Tulum Mayan Ruins Consider a stay at Hotel Mundo Maya Tulum and take advantage of a swim-up bar, a poolside bar and a terrace. Treat yourself to a massage or other spa services. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a garden and a bar. Other perks include: - 4 outdoor pools along with sunloungers, pool umbrellas and a swim-up bar - Free self-parking and extended parking - Continental breakfast (surcharge), a lift and beach towels - Outdoor furniture, a billiards/pool table and luggage storage Room features All 336 rooms offer comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as late-night room service and free WiFi. Other amenities include: - Heated floors, showers and hairdryers - 60-inch flat-screen TVs with cable channels - Wardrobes/cupboards, balconies and LED light bulbs ## Similar properties ![Couples treatment room(s), body treatments, aromatherapy](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/a9403957.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 1,000 reviews £79 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 348 reviews £81 includes taxes & fees 4 Apr - 5 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/62000000/61580000/61573700/61573622/a98ad83f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Aluna Tulum by IHG Zama - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 326 reviews £136 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=61573622&PinnedHotelID=61573622&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.6 Excellent 90 reviews £55 includes taxes & fees 21 Mar - 22 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers](https://images.trvl-media.com/lodging/82000000/81890000/81886800/81886775/2210dae2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAN Tulum Hotel La Veleta - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 95 reviews £102 includes taxes & fees 18 Apr - 19 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=81886775&PinnedHotelID=81886775&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 684 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/95951278.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free Wi-Fi - Restaurant 9.0 Wonderful 465 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/90000000/89270000/89264200/89264118/08e437af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Collection O Faisano Boutique Luxury Hotel, Tulum Beach Zama - Pool - Hot tub - Spa - Parking included 8.6 Excellent 113 reviews £45 includes taxes & fees 21 Mar - 22 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=89264118&PinnedHotelID=89264118&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/112000000/111920000/111918700/111918641/4180607c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Tulum Tulum - Pool - Kids’ pool - Parking included - Air-conditioning 8.6 Excellent 176 reviews £68 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/116000000/115410000/115406600/115406584/b1210ca5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moxy Tulum Zama - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.8 Excellent 11 reviews £68 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=115406584&PinnedHotelID=115406584&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=113619915&PinnedHotelID=113619915&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=113619915,44035250,78771341,61573622,107788093) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Beach shuttle (surcharge) - Onsite parking available only on request - Free secured, uncovered self parking on site - Free uncovered extended parking on site - RV/bus/lorry parking (surcharge) on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 240 for children - A bar/lounge - A poolside bar - A restaurant - A swim-up bar ### Things to do - 24-hour gym - 24-hour pool access - 4 outdoor pools - Billiards/pool table - Foosball table ### Family friendly - 4 outdoor pools - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Garden - In a national park - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - Grab bar in shower (119 centimetre high) - Hardwood flooring in public areas - Lift (92 centimetre wide door) - Smooth flooring in public areas - Smooth flooring in room - Thin carpet in public areas - Tile flooring in public areas - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk (160 centimetre high) ### More - 3 floors - 8 buildings - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Built in 2023 - Comprehensive food waste policy - Local culture and ecosystem education - Locally-owned and organised tours and activities - Renovated entire property - March 2025 - Smoke-free property - Traditional architecture - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Hair dryer - Heated bathroom floor - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 60-inch flat-screen TV with cable channels ### Food and drink - Champagne service - Late-night room service - Meal delivery service ### More - Air conditioning - Ceiling fan - Desk - Free local calls - Laptop workspace - LED lighting - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 58.66 per accommodation, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately MXN 240 for adults and from MXN 240 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention 24-hour pool access Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Gafsacomm Tulum Hotel Hotel Gafsacomm Tulum Tulum Hotel Gafsacomm Tulum Hotel Tulum ## Frequently asked questions ### Does Hotel Mundo Maya Tulum have a pool? ### How much does it cost to stay at Hotel Mundo Maya Tulum? ### Is Hotel Mundo Maya Tulum pet-friendly? ### How much is parking at Hotel Mundo Maya Tulum? ### What time is check-in at Hotel Mundo Maya Tulum? ### What time is check-out at Hotel Mundo Maya Tulum? ### Where is Hotel Mundo Maya Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Mundo Maya Tulum Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.0 Amenities ### 10 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 33 8 - Good 7 6 - Okay 3 4 - Poor 0 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Cara 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The resort was beautiful, clean, quiet, amazing staff, very friendly and location was perfect! ![](https://a.travel-assets.com/ugc/hotel-reviews/2d6271db-25f5-462d-bcf4-35e32dd42a7d-1767288061327.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f334c7f6-11d8-4d0c-add1-6e2a65cb30db-1767288063402.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac1a79d4-e629-4dcb-809e-772490e8ea4d-1767288066107.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cara Stayed 6 nights in Dec 2025 Verified ### 10/10 Excellent #### Carlos 2 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is inside the National park , el Parque de Jaguar. The pool was awesome. ##### Carlos Stayed 3 nights in Feb 2026 Verified ### 10/10 Excellent #### Fiorella 15 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great hotel and service!! cozy and big comfortable rooms! ##### Fiorella Stayed 7 nights in Dec 2025 Verified ### 10/10 Excellent #### Manuel 24 Oct 2025 Liked: Amenities Amazing facilities, friendly and welcoming service ##### Manuel Stayed 2 nights in Oct 2025 Verified ### 8/10 Good #### Nyomi 9 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is great! The staff were amazing. Massages were great! We really enjoyed our stay and transportation to the city bus stop is easy and included. The pool is awesome and heated and not overly busy. The only reason I gave 4 stars is because we found it a little pricy being that it is not all inclusive. We also kept having to buy water because we drink a lot of it and they only provided two a day even though there was the of us. Overall, this place was great! We would return! ##### Nyomi Stayed 6 nights in Dec 2025 Verified ### 10/10 Excellent #### Rebecca 9 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Gorgeous hotel! Pristine place . The rooms, pools, landscaping, cleanliness, comfort, staff are all incredible. Only cons are that it’s not near anything. You need a car to get around. They offer golf cart shuttle to a convenience store to grab food or drinks. The menu is limited at the hotel restaurant. No tip option on hand pay machines so bring cash . They can’t make small change so it’s a bit inconvenient. We ran out small bills then couldn’t tip anymore. No nightly entertainment either. It was a very quiet place when we came. My daughter and I had the pools to ourselves. It was lovely. Peaceful and no people. ![](https://a.travel-assets.com/ugc/hotel-reviews/f43f857a-c2cd-46fa-ab13-255dcad9f4f3-1767966647755.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4f172e16-71c7-4378-831b-422b5fa8b6db-1767966649559.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cfeaae00-8ab5-4aca-88d5-eaa87c24b755-1767966646258.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1293c294-ef23-4a19-9a0c-50bccb8296cd-1767966650275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rebecca Stayed 6 nights in Jan 2026 Verified ### 10/10 Excellent #### Ashley Rahul 6 Jan 2026 Amazing hotel, truly spectacular ##### Ashley Rahul Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Adriana 23 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Everything about this place is beautiful ##### Adriana Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### JOSE 1 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best hotel I have stayed ever... ##### JOSE Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### Adolfo 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Cleanliness, kind staff ##### Adolfo Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Ashok Kumar 4 Jan 2026 Liked: Cleanliness, staff & service Mumfoot Maya ##### Ashok Kumar Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Dan 10 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities 1\. The safe is useless as it is not attached to the closet structure. 2\. The wristband used to open the room is not reliable, and it is not a convenient way to open the door. 3\. Housekeeping visits were very late twice ##### Dan Stayed 5 nights in Dec 2025 Verified ### 2/10 Terrible #### Alejandro 16 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Double charged for the same stay Pre-Paid with Hotels.com but the hotel charged me twice by mistake. Concierge Christian Navakr did not respond to my request for a re-fund and did not provide a receipt. Make sure if you pre-pay that the frond desk do not charge you twice. ##### Alejandro Stayed 5 nights in Apr 2025 Verified ### 10/10 Excellent #### Joaquin 21 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Habitacion muy limpia y ek personal muy amable en todos los sentidos ##### Joaquin Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Jean Pool moreno 31 Jan 2026 Liked: Cleanliness, property conditions & facilities El hotel está muy padre ##### Jean Pool moreno Stayed 5 nights in Jan 2026 Verified ### 6/10 Okay #### Juan Gustavo Rangel 21 Jan 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities El lugar es bonito y las instalaciones son nuevas. Pero hay cosas que hacen que baje de nivel. Por ejemplo, en el baño del restaurante uno de los excusados no tiene media luna para sentarse, a pesar de que intentan ser “lujosos”. El hotel estaba casi solo y aún así, se les olvidaba asear mi cuarto… le falta mucha vida y promoción. ![](https://a.travel-assets.com/ugc/hotel-reviews/3afacd19-4369-472b-a36c-388489c06ed4-1769032986071.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Gustavo Rangel Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Juan Martín 14 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities El hotel está muy lindo. Las habitaciones excelentes, albercas muy grandes, pero lo mejor fue el personal del hotel todos muy amables ##### Juan Martín Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Luis Ariel 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Increíble experiencia, fue mi segunda ves en este hotel y lo recomiendo 100% ##### Luis Ariel Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### Erick 4 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las camas no son confortables ##### Erick Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### José Manuel 3 Jan 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities En las amenidades no cuentan con los servicios como lo indican (Sport Bar sin señales para juegos deportivos) ##### José Manuel Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Jose Ricardo Cardenas 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Tiene varias ventajas, esta nuevo, te transportan en carritos de golf a la zona arqueologica y a las playas de tulum y la verdad muy bien! ##### Jose Ricardo Cardenas Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### María Aurora 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Si. Todo muy limpio. El personal siempre atento y amable. El hotel muy bonito y de buen gusto. La alberca impecable. Servicio de transporte al parque del jaguar, al tren maya y a la zona fuera del hotel muy eficiente y continuo. Tiene todos los servicios para entretenimiento y descanso. Comida muy sabrosa en el restaurante y snack bar. ##### María Aurora Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Thelma Aida Zarango 7 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities El lugar está prácticamente dentro (o pegado) a la zona de la reserva del jaguar. Solo se ve selva pero súper bien protegido y con mucho respeto a la fauna y flora. La gente es un encanto en su atención. Estamos tristes de no quedarnos más tiempo. La comida súper deli y el espacio en total es una muy agradable experiencia. Los transportistas son muy muuuy amables. ##### Thelma Aida Zarango Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Haydee 26 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bonito, excelente ##### Haydee Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### RODOLFO LOPEZ 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ubicado en un lugar precioso, las instalaciones magnificas, una experiencia excelente acompañada de viajar en el Tren Maya, te llevan de la estación al hotel en carros eléctricos para el cuidado del medio ambiente ya que esta ubicado en el parque el Jaguar donde esta la zona arqueológica devTulum. ##### RODOLFO LOPEZ Stayed 1 night in Aug 2025 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - 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