Copal Tulum Hotel

Photo gallery for Copal Tulum Hotel

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2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Copal Tulum Hotel

VIP Access

Copal Tulum Hotel

4.5 star property

4.0/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Social distancing
  • Sheets and towels washed at 60°C
Map
Calle Ixchel sn, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park3 min drive
  • Popular LocationLas Palmas Public Beach8 min drive
  • Popular LocationDos Aguas Park9 min drive
  • AirportTulum, Quintana Roo (TUY)15 min drive

Choose dates to view prices

About this area

Tulum

Copal Tulum Hotel is located in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.

What's nearby

  • Tulum National Park - 3 min drive
  • Cenote Calavera - 5 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 9 min drive
  • Dos Aguas Park - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 111 min drive

Restaurants

  • Batey - 17 min walk
  • Le Bistro - 17 min walk
  • El Milagrito - 17 min walk
  • La Querida - 17 min walk
  • Paquino - 18 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel near Tulum National Park
Along with 2 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour fitness centre, a poolside bar and massage/treatment rooms. All 11 rooms offer comforts such as memory foam beds and premium bedding, plus in-room free WiFi and Smart TVs with satellite channels. For a bit of entertainment, TVs come with Netflix, and guests will also find private gardens and in-room massages.
Copal Tulum Hotel offers 11 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a hairdryer. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include a shower with a rainfall showerhead. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.
The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 320-320 for adults and MXN 320-320 for children
  • 1 restaurant
  • 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Firepit
  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairwells

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch smart TV
  • Netflix
  • Satellite channels

Outdoor space

  • Deck or patio
  • Garden

More

  • Access via exterior corridors
  • Chef
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 167 out of 300 reviews
5 - Excellent 56%
Rating 4 - Good. 53 out of 300 reviews
4 - Good 18%
Rating 3 - Okay. 28 out of 300 reviews
3 - Okay 9%
Rating 2 - Poor. 21 out of 300 reviews
2 - Poor 7%
Rating 1 - Terrible. 31 out of 300 reviews
1 - Terrible 10%

4.4/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! My boyfriend and I stayed 3 nights and we’ve already started talking about our return. The property is gorgeous, and the staff is so kind and helpful. We felt like we were staying at an extremely expensive resort, although the room was extremely reasonable. The pools are so beautiful also.
Stayed 3 nights in May 2022

2/5 Poor

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Everything was going relatively well on my stay until the last day. At about 1:39 am the power AND water went off in the whole resort. It did not come back on I till 10:30 am. That means for 9 hours we were without any power or water. During this ENTIRE time the staff did not make ANY contact with guest unless you specifically went to the front desk and there was only 1 person there. It was as if the staff was hiding from us. They did not offer us any water bottles, updates on the situation or anything at all the entire blackout. When the power and water finally resumed they acted like business as usual as nothing happened. They didn’t even offer a free breakfast or anything for the huge inconvenience. During the blackout my phone died so I had no way to contact anyone and was basically stranded. It’s absolutely disgusting they didn’t do anything to help their guest during 9 hours without water or power. I had specifically picked this please because of their amenities and AC. This is probably one of the more expensive hotels in that area and they don’t even have generators. When I complained to the manger he basically just said everything was out of their hands. I will never be back nor recommend this plate. Terrible staff and even a bad location. A 10 min taxi will never cost you less than $15. Everything is very expensive and the service does not reflect it. Awful experience overall couldn’t wait to leave.
Stayed 3 nights in May 2022

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was different as this was the first time in Tulum
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Copal was very clean and had a great atmosphere. The best part was the restaurant inside of the resort because it was much cheaper than the surrounding restaurants and quality food!
Stayed 3 nights in May 2022