Tulum All inclusive Holidays

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Overall, I would rate my experience at this resort about a 5 out of 10. The resort itself was beautiful, but unfortunately, the experience did not live up to expectations. There were supposed to be 2–3 pools, but only one pool was open during our stay. They also advertised having six restaurants, but only one was open at a time, which was very disappointing. The food outside of the restaurants was horrible, and even the food available through the preferred options was not very good. Another major issue was the lack of communication from the staff. No one properly informed us about the amenities or transportation options available to guests. We didn’t find out until later that there were actually three shuttles available to take guests off the resort property. Had we known about this, we could have explored and experienced more during our stay. We also received no information about excursions. I didn’t find out about the excursions until our last night, which was extremely frustrating because we would have definitely planned one or two if we had known sooner. The beach was also very disappointing and was not kept clean. There was a significant amount of seaweed along the beach, and the smell was so strong that you could barely get close to the water. For a resort in such a beautiful location, this really took away from the experience. There also wasn’t much entertainment or activities geared toward American tourists. There were no real parties or exciting events, and ther