Title: VR CLUB Tulum Riviera Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # VR CLUB Tulum Riviera Guests enjoy the private beach and spa services at this tropical retreat, where fishing excursions, boat tours, and poolside relaxation create memorable getaways ## Photo gallery for VR CLUB Tulum Riviera ![Double Room with Sea view | Water view - VR CLUB Tulum Riviera (Tulum)](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/0b34ebf5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - VR CLUB Tulum Riviera (Tulum)](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/a33247f0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room with Sea view | In-room safe, soundproofing, iron/ironing board, bed sheets - VR CLUB Tulum Riviera (Tulum)](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/1e2d1e1a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - VR CLUB Tulum Riviera (Tulum)](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/f1b74e0a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools - VR CLUB Tulum Riviera (Tulum)](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/d00afdc8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Xel-Há Park, VR CLUB Tulum Riviera offers a private beach with sun loungers, spa services, concerts, live shows, and happy hour at Palapa restaurant. Guests can swim in three outdoor pools, visit the arcade/game room, and enjoy the consistently impressive staff. ## Reviews 8.0 Very good ## Popular amenities - Pool - All-inclusive - Spa - Free Wi-Fi - Restaurant £106 includes taxes & fees 1 Feb - 2 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Double Room, Garden View ![Double Room, Garden View | In-room safe, soundproofing, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/0166d5ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Garden View 8.8 Excellent 9 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Private bathroom Hairdryer In-room safe Daily housekeeping Wardrobe - 280 sq ft - Sleeps 2 - 1 King Bed - Garden view ### View all photos for Double Room with Sea view ![Double Room with Sea view | In-room safe, soundproofing, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/6f7a1ab5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room with Sea view 8.6 Excellent 10 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Private bathroom Hairdryer In-room safe Daily housekeeping Wardrobe - 215 sq ft - Sleeps 2 - 1 King Bed - Sea view ### View all photos for Room with 2 Single Beds, Garden view ![Room with 2 Single Beds, Garden view | In-room safe, soundproofing, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/635a639b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room with 2 Single Beds, Garden view 8.0 Very good 1 review ### Highlights Balcony or patio Soundproofed Air conditioning Private bathroom Hairdryer In-room safe Daily housekeeping Wardrobe - 280 sq ft - Sleeps 3 - 2 Large Single Beds - Garden view ### View all photos for Suite, Garden View ![Suite, Garden View | In-room safe, soundproofing, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/190a20c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Garden View ### Highlights Balcony or patio Soundproofed Air conditioning Separate bedroom Private bathroom Hairdryer 2 bathrooms Living room - 538 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 2 Single Beds - Garden view ### View all photos for King Room Sea View ![In-room safe, soundproofing, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/90000000/89710000/89710000/89709983/7156b4df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room Sea View 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Private bathroom Hairdryer In-room safe Daily housekeeping Wardrobe - 323 sq ft - Sleeps 3 - 1 King Bed and 1 Single Bed - Sea view ## You may also like Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 307 reviews £74 includes taxes & fees 17 Feb - 18 Feb [](https://www.expedia.co.uk/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-2-17&chkout=2026-2-18&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=c0831625-e309-4737-bacd-afd73208e5b7&top_cur=GBP) Ad ![Premium 3 bedroom apartment with 2 bathroom & PLUNGE POOL | 1 bedroom, hypo-allergenic bedding, in-room safe, blackout curtains](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/100000000/99910000/99901200/99901109/b211b0ff_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bloom Tulum, Apartments by Marriott Bonvoy La Veleta - Pool - Parking included - Free Wi-Fi - 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Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,970 reviews £316 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-2-23&chkout=2026-2-24&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=c0831625-e309-4737-bacd-afd73208e5b7&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-VRClub-Tulum-Riviera.h89709983.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-VRClub-Tulum-Riviera.h89709983.Hotel-Information) ## About the area Located in Tulum, VR CLUB Tulum Riviera is on the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. LabnaHa Ecopark Adventures and Holistika Art Walk are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.26024%2C-87.39649&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TAgEVMR9z2dgSJkQ2CCuc0aqfYs=) Carr. Tulum - Cancún, Tulum, QROO, 77780 ### What's nearby - ![Tulum Mayan Ruins showing rugged coastline and tropical scenes](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 1 min walk \- 0.0 miles - ![The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 1 min walk \- 0.0 miles - ![Tulum Mayan Ruins showing a ruin](https://images.trvl-media.com/place/6159558/8a79cdc5-ea0d-4968-a046-1d69527bdd07.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum Mayan Ruins 15 min drive \- 5.7 miles - ![0_BXP44312](https://images.trvl-media.com/place/6113712/9329b2fe-45f6-4f05-b6d2-03e39bf530df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xel-Há Park 17 min drive \- 6.6 miles - Cenote Manatí 13 min walk \- 0.7 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 91 min drive ### Restaurants - World Cafe 6 min drive - Coco Cafe 6 min drive - Seaside Grill 6 min drive - El Patio Restaurant 6 min drive - Playa Pescadores 18 min drive ## About this property ### VR CLUB Tulum Riviera Upscale hotel near Tulum National Park Take advantage of a free breakfast buffet, a coffee shop/cafe and a garden at VR CLUB Tulum Riviera. With a beachfront location, sunloungers and scuba diving, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a body scrub, a facial or a body wrap. The on-site restaurant, La Terrazza, features happy hour. Enjoy on-site activities, such as fishing and boat tours. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar. Other perks include: - 3 outdoor pools - An outdoor tennis court, a round-trip airport shuttle (surcharge) and evening entertainment - Tennis lessons on-site, bike parking and concierge services - Guest reviews say great things about the helpful staff Room features All 96 rooms include comforts such as air conditioning, in addition to thoughtful touches such as safes and sound-insulated walls. More amenities include: - Showers, free toiletries and hairdryers - Balconies or patios, wardrobes/cupboards and daily housekeeping ### All-inclusive details All-inclusive room rates at VR CLUB Tulum Riviera are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/108000000/107300000/107292600/107292520/51752ab2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Selection Riviera Cancún - All Inclusive Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 7.6 Good 240 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=107292520&PinnedHotelID=107292520&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Room, Pool Access | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/102000000/101930000/101923300/101923250/40786906.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akuazul Resorts Adults Only Zona Hotelera - Pool - Breakfast included - Free Wi-Fi - Restaurant 8.0 Very good 1,076 reviews £107 includes taxes & fees 28 Jan - 29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=101923250&PinnedHotelID=101923250&HadPinnedHotel=true®ionId=-1&adults=2) ![5 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/5000000/4170000/4167000/4166967/aaa5caea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### GR Solaris Caribe Adults Only - 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29 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=571397&PinnedHotelID=571397&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/39000000/38660000/38656100/38656023/383613ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Costa Mujeres - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 697 reviews £312 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=38656023&PinnedHotelID=38656023&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=89709983&PinnedHotelID=89709983&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=89709983,107292520,101923250,4166967,78084126) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle at scheduled times and on request for a surcharge - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available daily 8:00 AM to 10:30 AM - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - La Terrazza ### Things to do - 3 outdoor pools - Boat tours - Canoeing - Evening entertainment - Fishing - Outdoor tennis court - Scuba diving - Tennis lessons ### Family friendly - 3 outdoor pools - Soundproofed rooms ### Conveniences - Limited-hour front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Outdoors - Beach loungers - Garden - On the beach ### Spa - Body scrubs - Body wraps - Facials - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Tile flooring in room - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Shower - Soap - Toilet paper - Towels provided ### More - Air conditioning - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open daily from 8:00 AM - 6:30 PM Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: 3 per cent of room rate We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 4) - Airport shuttle fee per child: USD 120 (one-way), (up to 18 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as VRClub Tulum Riviera Tulum Riviera Beach Resort VR CLUB Tulum Riviera Hotel VR CLUB Tulum Riviera Tulum VR CLUB Tulum Riviera Hotel Tulum ## Frequently asked questions ### Does VR CLUB Tulum Riviera have a pool? ### How much does it cost to stay at VR CLUB Tulum Riviera? ### Is VR CLUB Tulum Riviera pet-friendly? ### What time is check-in at VR CLUB Tulum Riviera? ### What time is check-out at VR CLUB Tulum Riviera? ### Does VR CLUB Tulum Riviera provide a shuttle to the airport? ### Are there all-inclusive benefits at VR CLUB Tulum Riviera? ### Where is VR CLUB Tulum Riviera located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## VR CLUB Tulum Riviera Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.0 Amenities ### 8.4 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 53 8 - Good 28 6 - Okay 12 4 - Poor 7 2 - Terrible 12 ## Reviews ### 10/10 Excellent #### Uriel 18 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The mirror had a few black spots but the balcony view was unbeatable ##### Uriel Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Nguyen Thien Phuoc 16 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities We had a great stay here. Super friendly staff, professional, attentive, everything is clean and spotless. The FREE buffet breakfast is really decent and has a wide range of food. You can easily find American breakfast or Mexican style chilaquiles with eggs cooked to order. Bed is not really comfortable and we asked for some blankets but it is not a big problem. Parking is spacious. Beautiful beach view, walk straight to the beach in 1 min, Live music on certain night. We rented a car and took 15 mins every time we wanted to go to Avenida Tulum which is a busy street with shops, restaurants, pharmacies, etc. 10 mins from Xel-ha is a plus! Hand down best experience! ![](https://a.travel-assets.com/ugc/hotel-reviews/490f3db9-b2b0-49d0-8a1a-3cf8591280da-1768523010379.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/04b8cb65-9ba2-4e8f-8d28-5ee97b9fdca2-1768523011505.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nguyen Thien Phuoc Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Marta 11 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like easy going atmosphere, friendly staff, good food ##### Marta Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Jacqueline 25 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff was super friendly, and the place was so clean and outstanding ##### Jacqueline Stayed 4 nights in May 2024 ### 10/10 Excellent #### Mira 24 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great staff! Everything was great but the staff was exceptionally friendly ![](https://a.travel-assets.com/ugc/hotel-reviews/B5F4774A1D6EE305EF2C95C561DDD49724643EF51719254956740.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Good buffet](https://a.travel-assets.com/ugc/hotel-reviews/832BDCD2E0C7C0144D4404559A96455C09BBB5851719254956857.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F8A262C84BB147B81051BACADF888E6D1E6B093D1719254956909.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5F3E69682AA0054499FFDA0DB9B52A5FF3BF462A1719254957412.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mira Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Lakshmi 11 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our stay at VR club, the staff was very helpful and courteous. The evening music was very good. The location is beautiful, peaceful and serene. Hope the entrance road is paved soon! ##### Lakshmi Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Jack 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our time at VR Club! The resort is quiet and small and has a very family atmosphere. The staff is attentive to all needs and strives for excellence in every area. Food was delicious, room cleaning was excellent, all services were fantastic! Will definitely return! ##### Jack Stayed 6 nights in Dec 2024 ### 8/10 Good #### Ariana 26 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was amazing! Everyone was very kind and welcoming. Enjoyed the private beach and easy parking. Definitely recommend have a vehicle as the is a bit more secluded. ##### Ariana Stayed 6 nights in May 2024 ### 8/10 Good #### GULSAH 30 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities They can improve food! But rest is good. Staff were amazing ##### GULSAH Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### Shalom 18 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place, the staff show us the turtles that were born going in the water. Awesome experience. Beautiful view to the beach. Love it. ##### Shalom Stayed 8 nights in Aug 2024 ### 10/10 Excellent #### Jennifer Marie 22 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very kind, cheerful and helpful. At the reception desk, at the meals and even those working housekeeping, the service was outstanding. I truly hope they get compensated for their hard work and loving welcome towards your guests. ##### Jennifer Marie Stayed 3 nights in Mar 2024 ### 6/10 Okay #### E 6 Apr 2025 Liked: Cleanliness, property conditions & facilities Nice enough - front desk staff aren’t very helpful. They will also add money onto taxi costs so watch out. However the dining room and bar staff are lovely and very helpful. There are better options around but it ticks a box ##### E Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Mari 5 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved the private each and no crowds. The service was outstanding. Get the all Inclusive. I’ll stay again next year. Recommend this to all my family and friends. ##### Mari Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Garrett 28 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Could not have asked for a more perfect destination. The open concept front desk/lounge/bar/dinning has amazing air flow and beautiful views in every direction. The food was always good and the staff were very friendly and always helpful. I would very much like to come back soon. ##### Garrett Stayed 4 nights in Feb 2024 ### 4/10 Poor #### Michael 14 Apr 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities BThe good, beautiful views and location on the beach. The bad hardest bed couldnt sleep on and no hot water. Hotel lost power had to check out before my stay was over and get another hotel. ##### Michael Stayed 3 nights in Apr 2024 ### 4/10 Poor #### Melissa 5 Mar 2025 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Beach was beautiful. Dresser in room was broken. Could not put toilet paper in toilet, had to put it in a trash can- entire resort is like this. Food was fair at buffet,had food poisoning last night of stay and only ate at resort. Drinks were fair at bar. More mixer than alcohol. Staff was very friendly and helpful. I would give it a 6 out of 10\. If u r looking for beautiful beach, this is it. If u r looking for hotel with nice amenities, not the place for you. ##### Melissa Stayed 5 nights in Feb 2025 ### 6/10 Okay #### ELIZABETH 23 Jul 2024 Liked: Cleanliness, staff & service Disliked: Room comfort #### Aerial View Very Misleading Overall a nice hotel. Decent food and friendly staff. Drinks were weak and only Dos Equis beer that wasn’t cold. DO NOT rely on the hotel images here! The buildings in the entire bottom have of the aerial view are abandoned, with broken windows and the pool hasn’t been operational in years. ONLY 2 POOLS HERE. ##### ELIZABETH Stayed 7 nights in Jul 2024 ### 2/10 Terrible #### Tiana 1 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities My sister and I were able to have an all-inclusive vacation. It must be mentioned that the personnel was incredibly kind and well-kept. Regretfully, the cuisine was really underwhelming considering the extremely limited options. It was really disappointing. You really don't get to sample any of the Mexican cuisine, which is really disappointing. I was always simply asking taxes to take me to restaurants where the food was better and actually tasted good. ##### Tiana Stayed 6 nights in Aug 2024 ### 8/10 Good #### Otto Edgardo 13 May 2024 Liked: Cleanliness, staff & service #### NICE PLACE & VERY FRIENDLY STAFF ! Hotel Staff & Premises were in general good. Recently built hotel. Recommend to ask to be placed in 2nd Floor, it´s more private. Restaurant didn´t have red wine for 2 nights. Area were the pancakes are placed, had so many flies. Beers are served through a 1 liter bottle in glasses, thats why its not cold, should be a normal bottle and served directly. DONT go to Tulum without renting a car, taxis are super expensive, as they are a monopoly and there is no uber, that is INCREDIBLE. ##### Otto Edgardo Stayed 3 nights in May 2024 ### 6/10 Okay #### Denise 20 Mar 2025 Liked: Staff & service Disliked: Amenities The resort itself was above average for the price. It was nice that it was quiet and on the beach. The seaweed was a constant issue, and although the staff attempted to keep it to a minimum, it did continue to be a problem. I didn't read anywhere in the reviews prior to book that they didn't want you to flush toilet paper, which honestly doesn't sit well with me. There were two restaurants and the buffet on the premises. We only went to the italian restaurant and the buffet. The italian restaurant was good. The buffet breakfast had a number of options including omelets made to order and was included with your stay. We did try the buffet for dinner on two nights which was an extra cost of $64 canadian per person, which seemed a bit expensive to me as the food was nothing to be overwhelmed with. I am thankful we had rented a car. The parking was free. The resort was about 15 minutes by car into downtown Tulum. It would have been expensive to pay for cabs each time we wanted to go into town. ##### Denise Stayed 7 nights in Mar 2025 ### 6/10 Okay #### Nikolina 2 Nov 2024 Liked: Room comfort The road to the hotel is just in a bad condition; rocks and holes everywhere. Be careful if you rent a car. The location was great, right on the beach and 15-20 min drive to Tulum. The concept is clearly made around the idea that they will try to sell you all inclusive (1200 pesos/person/day). We were told we can decide later and just use the menu for the restaurant if we wanted to ordered dinner that is not a buffet. It was fine the first night, but then the rules suddenly changed. We couldn't order and the restaurant staff kept making excuses and changing their "offer" as the conversation continued. We refused to pay for the buffet and left. This would've all been fine if we were told from the beginning and if they were clear about the "rules". ##### Nikolina Stayed 4 nights in Oct 2024 ### 8/10 Good #### Naomi 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This laid back beachfront hotel is quiet, chilled out and friendly. The sea view rooms are excellent - we had a superb view of beach and ocean. The food is fantastic - lots of variety and great value for money. It is the quiet season and the hotel made en effort for evening entertainment with outside singers and entertainers performing in the evenings. All the team are genuine, welcoming and really looked after us. We had a rental car and its good location to get to all the sights. It’s be hard to be here for a week without a car as there isn’t anything close by. A few improvements could be: - Gym Kit: Replace gym equipment on beachfront. It’s a great feature we used five times but the equipment is broken and missing weights. - Communication: There was a tropical storm, the power was off for half a day, there was damage to our room and we weren’t kept up to date on what was happening. We understand this happens, it’s Mexico and the season but a heads up would have helped. ##### Naomi Stayed 7 nights in Jun 2024 ### 2/10 Terrible #### Victoria 10 Jul 2024 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities I loved the workers they tried their best to make things good for with what they had. I know there was a hurricane but they were taking their good old time cleaning things up Zi had to use a bucket to flush the toilet there wasn't any water to wash hands or take a shower. I could not get in my room unless I found some worker to open it. Once things got a small bit better nothing to do . This was boring no kayaks no boats nothing not a party to me. I did get some free meals after we asked for thrm to recompensate for the lack of amenities. I will not recommend to anyone. Our friends room was rained in and this was after the hurricane. Will I be able to get a refund? ##### Victoria Stayed 3 nights in Jul 2024 ### 6/10 Okay #### Glen 13 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Restful spot Our room was nicely cleaned every day. The restaurant, grounds and pool were nicely maintained, except for the beach. The sandy area by the pool was raked but in "seaweed season" expect a large zone of seaweed to get through in order to get to the ocean. There wasn't the ever present loud music to deal with making the pool visits peaceful. There weren't a lot of other guests at this time so we always had chairs for the pool or beach. Waitstaff present at pool. If the power goes out you will not have a/c or water until it is restored. The room a/c was weak and then it died. We ended up moving late one night to another room that also had weak a/c. Screens on the doors and ceiling fans would be a nice add on. Meals seemed expensive at the resort but they were in town as well. We opted for the room/breakfast deal. Meals are a typical buffet. But there are other restaurants on site. Check for hours. Staff was very friendly and helpful. Tour companies onsite. Get a rental car. It's worth it if you like to get out and see things on your own. Taxis and buses are available at the security gate or on call. The ruins are great in Tulum and Chichen Itza is only a 2 hour drive away if you are into that sort of thing. From the highway in it is not paved. Expect a few bumps. You can visit several places with this resort as a base camp. This might be a nice family place. I would actually stay here again if we were to return to Tulum. ![Room with queen bed and twin. Fridge, tv.](https://a.travel-assets.com/ugc/hotel-reviews/7a91c17b-6fae-4aa1-958b-964432c01ac9-1747144965187.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lots of flora. It's like you're in a jungle...](https://a.travel-assets.com/ugc/hotel-reviews/ae99f828-bfc7-42de-b020-f9526ed09fe8-1747145077920.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Ocean temps were nice late April early May](https://a.travel-assets.com/ugc/hotel-reviews/6507d4d5-536a-41c5-8a32-d811763fb8d4-1747145111680.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Staff trimmed trees and gave us an opened coconut!](https://a.travel-assets.com/ugc/hotel-reviews/c9aa6429-2250-428d-93e0-56dda0fa0605-1747145141227.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Glen Stayed 7 nights in May 2025 ### 4/10 Poor #### José Luis 27 Aug 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities For the price I paid I was expecting something better for example the overall property is ald and outdated…and tio rustic …but to my like not very good taste….there were many ants … coffee maker provided but not a cup to make a cup of coffer (should have two cups for two hosts) … the room was very smelling old and bad odors, drainage at shower was slow.. towels for were old and seems like they bought at the thrifty store diferent colors .. there was no diferent towels for the shower and the swimming pool.. the drinks were not as good As I have tried at other resorts, the glasses in which they served the drinks were very poor quality, swimming pool is old and only for little kids…food was good and plenty, but servers at the restaurant overwhelmed us when we were eating.. there is no need to ask too many times for many of them how were we doing.. The overall experience was not Good .. I wouldn’t recommend this place to none if my friends ##### José Luis Stayed 3 nights in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Margaritaville-Island-Reserve-Riviera-Maya.h78784531.Hotel-Information) > > [Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Family-Selection-At-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h29093099.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - 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