Tulum Hotel Guide - 3 stars Hotels in Tulum, Mexico

We arrived before check-in. The hotel staff suggested we change into comfortable clothes and enjoy the pool/beach. We had breakfast on the beach. There are lovely day beds for use. The pool was cold and refreshing. Our room had a private pool which only 4 rooms had access to which was quiet and nice. The staff made my birthday very special with champagne and cake delivered to the room.

This hotel was amazing, the decor was so beautiful, everyone is super friendly and helpful. I was amazed by how inexpensive the food was. The beach was beautiful, my husband and I stay there for two nights, we were able to sleep, eat, relax and enjoy the beautiful environment. This place is perfect for people who like nature and want to try something new.

Staff couldn't be friendlier and the beachfront rooms are fantastic.

The staff is excellent and very friendly. The rooms are clean and basic and priced accordingly.

The staff is helpful and friendly. The dive shop is excellent.the only thing is they need to buy some beds that aren't so hard or cover them with a foam mat. Excellent for the price.

The staff was friendly but did not intrude in our privacy on any way and were always polite. The food was excellent . We had the best room so close to the beach so we were able to enjoy the beach in one way or another all hours of the day or night. We would definitely like to go back. Just a few steps to the beach , terrace restaurant or bar. And a good variety of music is played in the background.

This beach is gorgeous, the pools are great, and for a typical all-inclusive resort, this place is fine. It is off the beaten path, though, so any wandering or shopping needs to happen after a 200 person taxi to town (the taxis are negotiated at that rate from the hotel no matter what, apparently) The hotel rooms are okay, not very updated, certainly not fancy (no alarm clocks, very basic, safe needed a new battery) and the food was just okay. Unfortunately, the front desk staff we encountered was rude both at check-in and check out, and didn't seem to really care about our experience at all. Also, it would be nice to not be treated like an irresponsible college kid upon check-in with the primary communication being to warn us about the fees for a lost key and lost beach towels, so maybe they should put that on a sign or deliver it differently. On check out, it took 20 minutes to get a cab, which may have been the result of the desk clerk calling a buddy instead of having them hail the first cab that came down the street, so reserve a cab ahead if you have a timing issue.

Helpful staff and owner on site. Took care of slight air conditioning problem by moving us to a comparable room immediately. Neighborhood is colorful but safe. Good water pressure which is nice because water pressure can be an issue in Tulum. Pool temperature is warm and water is clean. Less than 10 minute cab ride to Tulum ruins. 7 minute ride to beach. Beaches not within walking distance. Hotel has bikes for rent. Coba ruins are 45 minutes by cab. Akumal, Playa Paraiso, hotel strip beaches and various cenotes are all reasonably close. Very good food nearby. Easy day trip to Cozumel and Playa Del Carmen. I am an experienced traveler and I will probably visit this hotel again.

Nice hotel, the shower's water pressure was very weak and caused a flood in the bathroom. The price was good for what you got