I would not stay here again. While the woman that staffed the front desk occasionally was perfectly sweet, the man who also staffed was so clearly bothered by his job and not all helpful. The hotel is not staffed from 10pm to 7am and when we returned after 10pm one night we found we no longer had running water in our room. The small jug of potable water (smallest jug I’ve ever had at any hotel or air bnb in Tulum) was not nearly enough to clean us off and we had to go to bed filthy.
The sheets, clearly dirty, were never changed despite asking. A bird came into our room and pooped all over the floor. We tried to clean it up with what we had and figured Housekeeping would clean it up better with actual cleaning supplies. Hardly. We had to step over sneered bird poop for days. The water in both the shower and sink (the running water issue was fixed the following day) consistently smelled horrible.
The bed was comfortable enough and the pillows were nice, despite having stained pillowcases on arrival (kind of gross).
The pool was gorgeous and is one of the only highlights of the property as it overlooks the ocean and is a gorgeous view.
The wifi signal was the poorest I’ve experienced in Tulum and I’ve been traveling here for several years.
The location of this hotel is directly across the street from a very loud night club that is open late. It made it extremely difficult to fall asleep before 2am due to the noise.
Breakfast was good.
