From the moment we arrived to the moment we left, the staff was incredible. They were more like friends to us than staff as they were so kind, caring, and generous to help us throughout our stay. From setting up transportation to and from the airport and for excursions, to carrying our bags to and from our room, and always keeping the room nice and tidy, the staff never missed a beat. They also made us reservations at restaurants highly recommended by them and we loved them all, the food, the ambiance, it was all perfect. The room stayed nice and cool for us and we didn’t have any issues with it being noisy. It was peace and quiet and tranquil as we often kept the screens open to listen to the waves crash at night and in the morning. We highly recommend Hotel Alaya and when we return, we will stay here again.
A verified traveller stayed at Alaya Tulum
Posted 1 hour ago