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Casa Malca

4 out of 5

Overview of Casa Malca

Photo gallery

Featured image
On the beach, white sand
On the beach, white sand
On the beach, white sand
Indoor pool, outdoor pool

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationTulum Beach1 min walk
    Popular LocationPlaya Akun6 min drive
    Popular LocationSFER IK19 min drive
    AirportTulum, Quintana Roo (TUY)37 min drive

Choose dates to view prices

About this area

Tulum

Casa Malca is located on the beach and in an area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum National Park. Don't miss out on a visit to Tulum Monkey Sanctuary.
Visit our Tulum travel guide
View in a map
Map
Popular Location

What's nearby

  • Tulum Beach - 1 min walk
  • Playa Akun - 6 min drive
  • SFER IK - 19 min drive
  • Las Palmas Public Beach - 24 min drive
  • Cenote Crystal - 31 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive

Restaurants

  • Restaurante Las Estrellas - 3 min drive
  • Juanita Diavola - 4 min drive
  • Posada margherita - 4 min drive
  • El Tabano - 4 min drive
  • Puro Corazon - 5 min drive

About this property

Casa Malca

4-star hotel on the beach, near Tulum Beach
Spend the day playing on the beach then return to dine at one of Casa Malca's 2 restaurants. All 41 rooms feature thoughtful touches such as espresso makers and bathrobes, along with free WiFi and minibars. Other amenities available to guests include room service (during limited hours), free bottled water and safes.
Casa Malca offers 41 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. Rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 8 AM–11 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Art gallery
  • Beach club (surcharge)
  • Free bike hire
  • Indoor pool
  • Outdoor pool
  • Private picnics
  • Spa services

Family friendly

  • Dry cleaning service
  • Free rollaway/extra beds
  • Indoor pool
  • Outdoor pool

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 3 meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs
  • Well-lit path to entrance

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Designer toiletries
  • Shower

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Safe
  • Turndown service

See similar properties

Tulum
Tulum
Guest rating 4+
Guest rating 4+
Parking included
Parking included
Business-friendly
Business-friendly
Hotel
Hotel
4 star
4 star
Pool
Pool

Policies

Check-in

Check in 3:30 PM - 11:30 PM and 6:00 AM - noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 AM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in fee: USD 120 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Casa Malca and receive a full refund?
Yes, Casa Malca offers free cancellation on select room rates, because flexibility matters! Please refer to Casa Malca cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Casa Malca?
As of 24 Nov 2020, prices found for a 1-night stay for 2 adults at Casa Malca on 29 Nov 2020 start from £595, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Casa Malca have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Casa Malca pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Casa Malca?
Self-parking is free at this property.
What time is check-in at Casa Malca?
Check-in is from 3:30 PM to 11:30 PM, and from 6:00 AM to noon. Early check-in is available for a fee of USD 120 (subject to availability). Late check-in is available during limited hours.
What time is check-out at Casa Malca?
Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).
Does Casa Malca provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Casa Malca located?
This Tulum hotel is on the beach, 0.3 mi (0.6 km) from Sian Ka'an Biosphere Reserve, and within 6 mi (10 km) of Tulum National Park and Las Palmas Public Beach. Playa Paraiso and Tulum Mayan Ruins are also within 9 mi (15 km).
4.4
Excellent
5 - Excellent
124
4 - Good
22
3 - Okay
18
2 - Poor
9
1 - Terrible
6

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is gorgeous and photo ops all over the place. Loved the main restaurant for breakfast and snacks.
Stayed 2 nights in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. The room was spacious, well designed with a walk out beach front view. Great big shower, with nice shower amenities. Bed was comfy. The have a nice UE Megaboom Bluetooth Speaker in the room, which you can also bring with you to the pool or the beach. They use incense everyday when they make up your room, gives it a nice smell to the room. The staff was all very friendly. Very welcoming and helpful. The bar, inside, was nice, small, but very cool design and the bartender was very nice. The pool and its area was very good. The secret underground pool is awesome too! We only had breakfast at the hotel, as it was included. It was 5 star food & service. Our waiter was real friendly. The beach is awesome, very big with lots of beds. I recommend you get out early if you want a good spot, some of them have palm trees covering you from the sun. This hotel also welcomes in outside guests for a fee, so the beds will fill up quick. Everyone does photoshoots here, the hotel has so many cool art, that it makes for a top shooting location for guests and visitors. Highly recommend this hotel, especially if you want to do Tulum the right way! If your reading my review trying to decide between this hotel or the other one, GO with this! Trust me...you will be glad, like we were that we ended up doing this hotel. We will definitely be back here!
Stayed 3 nights in Oct 2020

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The look of the room. Luis the bell hop is world class #1 Keep choco croissants Low on Houskeeping
Stayed 2 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel!!! I’ve stayed at multiple wonderful hotels in Tulum and this was by far my favorite. Staff went ABOVE AND BEYOND, the grounds were beautiful, there is a private beach, food was great, rooms were modern and stylish. I have no complaints at all. I will only be staying here when I return to Tulum.
Stayed 1 night in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space and location. Staff was wonderful. No complaints!
Stayed 1 night in Oct 2020

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