Alaya Tulum

Photo gallery for Alaya Tulum

Primary image
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
Terrace/patio
Terrace/patio

Overview of Alaya Tulum

VIP Access

Alaya Tulum

3.5 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture11 min walk
  • Popular LocationSFER IK13 min drive
  • AirportTulum, Quintana Roo (TUY)28 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Tulum

Alaya Tulum is located on the beach and in a walkable area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 11 min walk
  • SFER IK - 13 min drive
  • Playa Akun - 16 min drive
  • Las Palmas Public Beach - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 113 min drive

Restaurants

  • Casa Banana - 3 min walk
  • Hartwood - 7 min walk
  • Mur Mur - 7 min walk
  • Cenzontle - 9 min walk
  • Safari - 14 min walk

About this property

Alaya Tulum

Ocean-view hotel with a beach bar, near Tulum Beach
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and spa services.
Alaya Tulum offers 20 air-conditioned accommodations with laptop-compatible safes and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 15-30 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • Access to nearby health club
  • Bike rentals
  • Fitness centre
  • Spa services
  • Yoga classes

Conveniences

  • Front-desk safe
  • No lifts
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Porter
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower

More

  • In-room massage
  • Laptop-compatible safe

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Policies

Check-in

Check-in from 3:00 PM - 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay for free
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Airport shuttle fee: USD 275 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 156 out of 193 reviews
5 - Excellent 81%
Rating 4 - Good. 27 out of 193 reviews
4 - Good 14%
Rating 3 - Okay. 6 out of 193 reviews
3 - Okay 3%
Rating 2 - Poor. 2 out of 193 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 193 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent & knowledgeable, property well kept, food impeccable
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel but most importantly the staff!! Found this hotel last minute during my trip and it made the trip memorable. Most notable was the staff. They were so incredibly friendly and accommodating. Our hotel room got flooded on our second night after hurricane Agatha made landfall in Tulum. Within minutes the staff we’re there to take our luggage to the next room. They checked on us throughout the night and the remainder of the stay they treated us like family. The hotel was equipped with everything ! Since it was raining we really couldn’t get out much the first 2 days. The restaurant on location was Delicious !! Serve in the restaurant was 10/10. Ricardo, Rafael, Raul, Luis and Chef Pancho was absolutely amazing. We felt like we had a private waitstaff and chef. My mom had many allergies and the chef made sure to prepare everything to her liking and with care. The servers were so friendly. Literally made us feel like we were at home. Finally when the sun came out we spent the day at the beach club. There was a server who brought out drinks and food the entire afternoon. They also set up our umbrellas every so often when the sun moved. They were so attentive to detail. The hotel itself had everything we needed. They offered yoga every morning at 9am in a beautiful open space with some truly amazing teachers. They also had a series of events/activities such as a self-love meditation workshop, spa, sound healing and more. 10/10 would recommend !!
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff is amazing. Those chilaquiles for breakfast are to die for!! We just booked again for December. :-)
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived 5 hours earlier than check-in, the hotel attendant at the time, David, held our luggage in his office and allowed us to roam on the beach with a free complimentary drink until our room was ready. Within an hour and a half we were escorted to our beautiful room on the second floor. It was clean, nice marble flooring, with a beautiful balcony that overlooked the rest of the hotel. The hotel itself is on a beach so it's easy to get sand everywhere, there was also lots outside critters that wormed their way in from time to time, but expected as you are in the jungle! It worthy to note the hotel is on a more expensive strip, DO NOT get scammed by some of the shops on the strip (tacos in Tulum should not cost $7)! Try going to Tulum pueblo for a cheaper meal. The hotel was also very quiet, not as busy as we expected (our trip was late March) kinda felt like we had the beach all to ourselves. Plenty of people offered massages on the beach for $20 - $60 and they were amazing! At the end of the trip, after we'd missed our arranged bus back to the airport, a hotel attendant helped us arrange another bus! Would definitely recommend this place to my friends and family!!
Stayed 2 nights in Mar 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Beautiful
Stayed 3 nights in May 2022