We arrived 5 hours earlier than check-in, the hotel attendant at the time, David, held our luggage in his office and allowed us to roam on the beach with a free complimentary drink until our room was ready. Within an hour and a half we were escorted to our beautiful room on the second floor. It was clean, nice marble flooring, with a beautiful balcony that overlooked the rest of the hotel. The hotel itself is on a beach so it's easy to get sand everywhere, there was also lots outside critters that wormed their way in from time to time, but expected as you are in the jungle! It worthy to note the hotel is on a more expensive strip, DO NOT get scammed by some of the shops on the strip (tacos in Tulum should not cost $7)! Try going to Tulum pueblo for a cheaper meal. The hotel was also very quiet, not as busy as we expected (our trip was late March) kinda felt like we had the beach all to ourselves. Plenty of people offered massages on the beach for $20 - $60 and they were amazing! At the end of the trip, after we'd missed our arranged bus back to the airport, a hotel attendant helped us arrange another bus! Would definitely recommend this place to my friends and family!!