Title: TRS Yucatan Hotel - Adults Only - All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=2057731&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # TRS Yucatan Hotel - Adults Only - All Inclusive Adults-only beachside getaway with private beach access, where travelers can relax poolside or stroll along the sand for a perfect tropical escape ## Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive ![Private beach, white sand, sun-loungers, beach umbrellas - TRS Yucatan Hotel - Adults Only - All Inclusive (Kantenah)](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/3c6a643a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/25f72936-2611-4006-86cb-34976aa126a6-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Sun deck - TRS Yucatan Hotel - Adults Only - All Inclusive (Kantenah)](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/2c5d1770.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools, pool umbrellas, pool loungers - TRS Yucatan Hotel - Adults Only - All Inclusive (Kantenah)](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/5fcf47a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - TRS Yucatan Hotel - Adults Only - All Inclusive (Kantenah)](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/7d062eb9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies TRS Yucatan Hotel offers an adults-only all-inclusive experience near Akumal Beach. Enjoy a private beach and swim-up bar. The property features 14 restaurants, including Argentinean cuisine. Zentropia provides yoga classes and spa treatments for complete relaxation. VIP Access ## Reviews 9.2 Wonderful ## Popular amenities - Breakfast included £529 includes taxes & fees 9 Feb - 10 Feb VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds 2 beds Showing 12 of 12 rooms ### View all photos for Junior Suite Garden View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/e471c024.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Garden View 9.2 Wonderful 31 reviews ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Sofa bed - double - 646 sq ft - Sleeps 3 - 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed ### View all photos for Junior Suite single use Garden View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/e471c024.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite single use Garden View 9.0 Wonderful 4 reviews ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 646 sq ft - Sleeps 1 - 1 Double Bed OR 1 King Bed ### View all photos for Romance Bungalow by the lake ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/68d364b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romance Bungalow by the lake 8.6 Excellent 9 reviews ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 722 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Romance Bungalow Single use by the lake ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/68d364b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romance Bungalow Single use by the lake 8.0 Very good 3 reviews ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 722 sq ft - Sleeps 1 - 1 King Bed ### View all photos for Junior Suite Private Pool Garden View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/w6496h4333x0y0-1975b2b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Private Pool Garden View 9.4 Exceptional 40 reviews ### Highlights Furnished balcony Private pool Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 786 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed ### View all photos for Suite Garden View ![Suite Garden View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/f72893e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Garden View 10.0 Exceptional 1 review ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 807 sq ft - Sleeps 2 - 1 Single Bed ### View all photos for Junior Suite Poolside ![Junior Suite Poolside | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/a92dd0d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Poolside 9.2 Wonderful 19 reviews ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Sofa bed - double - 646 sq ft - Sleeps 3 - 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed ### View all photos for Junior Suite Poolside Ocean View ![Junior Suite Poolside Ocean View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/2825057b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Poolside Ocean View 8.8 Excellent 23 reviews ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Sofa bed - double - 646 sq ft - Ocean view - Sleeps 3 - 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed ### View all photos for Junior Suite Jacuzzi Terrace Poolside ![Junior Suite Jacuzzi Terrace Poolside | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/ff261a69.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Jacuzzi Terrace Poolside 9.4 Exceptional 56 reviews ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 646 sq ft - Sleeps 3 - 2 Double Beds OR 1 King Bed ### View all photos for Suite Poolside ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/3d94b749.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Poolside ### Highlights Furnished balcony Private indoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 807 sq ft - Sleeps 2 - 1 Single Bed ### View all photos for Suite Jacuzzi Terrace Poolside ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/515827dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Jacuzzi Terrace Poolside 8.8 Excellent 6 reviews ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Connecting rooms available Flat-screen TV Pillow menu Blackout curtains Private bathroom - 807 sq ft - Sleeps 2 - 1 Single Bed ### View all photos for Junior Suite Private Pool Poolside ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/w6496h4333x0y0-1975b2b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Private Pool Poolside 8.8 Excellent 21 reviews ### Highlights Furnished balcony Private pool Air conditioning Connecting rooms available Flat-screen TV Pillow menu Separate bedroom Blackout curtains - 786 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds OR 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) ## About the area Located in Kantenah, TRS Yucatan Hotel - Adults Only - All Inclusive is on a private beach. While the natural beauty of Akumal Beach and Half Moon Bay can be enjoyed by anyone, those looking for an activity can explore Puerto Aventuras Marina. Don't miss out on a visit to Xel-Há Park. Discover the area's water adventures with scuba diving, snorkelling and boat tours nearby, or enjoy the great outdoors with hiking/biking trails. [Visit our Kantenah travel guide](https://www.expedia.co.uk/Kantenah.dx6023370) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.44415%2C-87.28996&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=z8UcuuNb-ZKAGnAWpxdaCmDgVzg=) Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710 ### What's nearby - ![Half Moon Bay which includes boating and a bay or harbor](https://images.trvl-media.com/place/6074378/a64f284f-5ead-4ff3-a78e-de5fc991c107.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akumal Beach 9 min drive \- 4.7 miles - ![Cenote Azul small lake of mayan jungle in Yucatan, Mexico.](https://images.trvl-media.com/place/553248621532977102/dc7c8cb1-1077-42a1-bc90-db6b933b4452.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cenote Azul 10 min drive \- 4.6 miles - ![Ecopark Kantun Chi as well as children](https://images.trvl-media.com/place/6231994/de10ef6b-abf2-4e41-b739-9a30fcef911b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ecopark Kantun Chi 10 min drive \- 5.3 miles - Akumal Ecological Center 9 min drive \- 4.7 miles - Cenote Cristalino 10 min drive \- 4.9 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 67 min drive ### Restaurants - Xtra Time Sport Bar 2 min walk - La Hacienda 1 min walk - Ikebana Japanese Restaurant 6 min drive - Lobby Bar White Sand 8 min walk - Aurum (Lobby Bar) 6 min walk ## About this property ### TRS Yucatan Hotel - Adults Only - All Inclusive Luxury all-inclusive property near Akumal Beach Take advantage of a free breakfast buffet, a swim-up bar and a beach bar at TRS Yucatan Hotel - Adults Only - All Inclusive. With a private beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to aromatherapy, a body wrap or a sports massage at the on-site spa. Be sure to enjoy a meal at any of the 14 on-site restaurants, which feature Argentinean cuisine and more. The gym offers yoga classes and fitness classes; other things to do include basketball, archery and kayaking. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace. You'll also enjoy perks such as: - 3 outdoor pools along with sunloungers, pool umbrellas and a lifeguard on site - Free self-parking - Tennis courts, express check-out and express check-in - A front desk safe, a banquet hall and multilingual staff - Guest reviews give top marks for the dining options, breakfast and beach locale Room features All 454 rooms offer comforts, such as 24-hour room service and furnished balconies, in addition to perks, such as pillow menus and air conditioning. Guest reviews highly rate the cleanliness rooms at the property. Other amenities include: - Bathrooms with rainfall showers and baths or showers - 55-inch flat-screen TVs with streaming services and premium channels - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and beverages included 24-hour room service In-room minibar (all beverages included) ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Water activities Kayaking Sailing Snorkelling ### Land activities Fitness facilities Miniature golf Football Tennis Tennis lessons Volleyball ### Lessons/classes/games Aerobics Yoga ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances Theme parties ## Similar properties ![Down duvets, free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/17000000/16180000/16173300/16173295/9f20a54c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Unico Hotel Riviera Maya - 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Adults Only Kantenah - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 519 reviews £513 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=330315&PinnedHotelID=330315&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/910000/906300/906203/d36e987a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,015 reviews £410 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=906203&PinnedHotelID=906203&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - 14 restaurants - 20 bars/lounges - A beach bar - A coffee shop/cafe - A poolside bar - A swim-up bar - Couples/private dining - Snack bar/deli ### Restaurants on site - El Gaucho - Helios - La Boheme - Tentazione ### Things to do - 3 outdoor pools - Archery - Basketball - Beach volleyball - Billiards/pool table - Evening entertainment - Fitness classes - Full-service spa - Games - Gym - Hot tub - Kayaking - Mini golf - Pilates classes - Sauna - Shopping - Steam room - Tennis - Yoga classes ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference centre - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - No lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 floors - 4 buildings - Banquet hall - Built in 2006 - Designated smoking areas (fines apply) - Lifeguards - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Slippers - Towels provided ### Entertainment - 55-inch flat-screen TV with premium cable channels - Pay films - Streaming services ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: USD 2 per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the swimming pool or hot tub Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Palladium Yucatan Royal Suites Royal Suites Palladium Yucatan Royal Suites Yucatan Palladium Kantenah Royal Suites Yucatan Palladium Resort Royal Suites Yucatan Palladium Resort Kantenah Royal Suites Yucatan Adults All Inclusive Kantenah Royal Suites Yucatan Adults Kantenah Royal Suites Yucatan Adults All Inclusive Royal Suites Yucatan Adults The Royal Suites Yucatan TRS Yucatan Hotel Adults All Inclusive Kantenah TRS Yucatan Hotel Adults All Inclusive TRS Yucatan Adults All Inclusive Kantenah TRS Yucatan Adults All Inclusive The Royal Suites Yucatan Adults Only All Inclusive TRS Yucatan Hotel Adults Only All Inclusive TRS Yucatan Adults Inclusive Trs Yucatan Inclusive Kantenah TRS Yucatan Hotel Adults Only All Inclusive TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah ## Frequently asked questions ### Does TRS Yucatan Hotel - Adults Only - All Inclusive have a pool? ### How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive? ### Is TRS Yucatan Hotel - Adults Only - All Inclusive pet-friendly? ### How much is parking at TRS Yucatan Hotel - Adults Only - All Inclusive? ### What time is check-in at TRS Yucatan Hotel - Adults Only - All Inclusive? ### What time is check-out at TRS Yucatan Hotel - Adults Only - All Inclusive? ### Are there all-inclusive benefits at TRS Yucatan Hotel - Adults Only - All Inclusive? ### Where is TRS Yucatan Hotel - Adults Only - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## TRS Yucatan Hotel - Adults Only - All Inclusive Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.4 Amenities ### 9.4 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 1,247 8 - Good 225 6 - Okay 79 4 - Poor 51 2 - Terrible 52 ## Reviews ### 10/10 Excellent #### Anthony 4 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities Food and staff were great ##### Anthony Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Mohammed 19 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The resort was wonderful. The staff were friendly and accommodating they had people treating us like kings. ##### Mohammed Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Cindy Melissa 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff, Food Amazing, Many activities ##### Cindy Melissa Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Andrea Lauren 19 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast and lunch at Helios were amazing, much better than any buffet I've been to. A la carte restaurants were great as well ##### Andrea Lauren Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Gerson Vazquez 8 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The service and sceneries is what really stood out. Great place to relax at! ![](https://a.travel-assets.com/ugc/hotel-reviews/7eb5e055-351a-4fe4-b3db-fd28871d7024-1767885445866.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2dbf161c-499c-4d8d-95da-fa9f6eb8cf57-1767885445937.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f8c016ce-e5bf-4d46-8136-2ebbff56a22b-1767885445344.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gerson Vazquez Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Israel 7 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful resort, the infinity pool is just amazing on the TRS side and the view is like no other. Staff is friendly, food is great and I will keep coming back here! ##### Israel Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Juan Torres 17 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities We were spoiled the butler service 10/10\. Hotel was beautiful all around and very well maintain so were the pools will definitely go back ##### Juan Torres Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Emil 3 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast menu was amazing the staff was super helpful and the swim up pool was my favorite ##### Emil Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Yvonne 6 Jan 2026 Liked: Cleanliness, property conditions & facilities The resort was amazing. It was very well maintained. A big shoutout to all the staff. Everyone was so friendly, helpful and courteous. Chic Cabaret show was so much fun. Highly recommend the resort. ##### Yvonne Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Christopher 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities amazing staff. some of the best food at an all inclusive and sprawling grounds make for nice walks ![](https://a.travel-assets.com/ugc/hotel-reviews/81eb5324-dba1-4c30-9315-4c5b01fcf9a9-1766424390214.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/28879877-4a64-4088-b670-933d33124582-1766424390072.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/304860fa-3c91-4a25-beaa-70c90a964ef9-1766424389964.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christopher Stayed 9 nights in Nov 2025 ### 10/10 Excellent #### Marvelous 11 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service and staff can’t wait to come back again!! ##### Marvelous Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Jessica 17 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful property, great food, clean, staff was wonderful (George was our butler and he was great!), saw a monkey and a bunch of Coatis and lizards. Huge property and loved being able to visit the other resorts! ##### Jessica Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Amelie 31 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful resort, nicest staff ever! Butler service excellent. Food was delicious in all restaurants, breakfast lunch and dinner a la carte. All drinks high end ![](https://a.travel-assets.com/ugc/hotel-reviews/174c7945-6702-4d04-8a53-c1a5f96a0a53-1767198741753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e4b3164f-1fd9-4adc-9000-4d8e0d1c05fc-1767198741620.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d6070dae-d525-4eef-a334-65c4995e83cd-1767198742355.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8ba69fcb-6b7c-4862-8912-4bc915e96662-1767198741961.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Amelie Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Alla 9 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Everything was spotless clean. Staff amazing, polite, attentive. Excellent experience. Definitely recommend . Will comeback!!!!! ##### Alla Stayed 9 nights in Dec 2025 ### 10/10 Excellent #### Jackson 20 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were amazing. The hotel itself was beautiful and the property was stunning. It was very peaceful and well maintined. I can’t say enough good things about the staff and how pleasant, helpful and attentive they were. ##### Jackson Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Michael Allen 24 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff is incredibly kind and helpful. Food is very good. Beautiful well kept grounds. Our butler Ramon was very attentive to our needs. Overall great stay! Would recommend ##### Michael Allen Stayed 9 nights in Dec 2025 ### 10/10 Excellent #### KWAME 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities There was a problem with our first room , and the room was promptly changed. The facilities, staff and food were all excellent. ##### KWAME Stayed 4 nights in Dec 2025 ### 8/10 Good #### Stephen 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were beautiful and clean! Service was ok for us. We've been here before when it was outstanding so a little disappointing. ##### Stephen Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Anthony 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Resort was amazing with a very friendly staff everywhere! ##### Anthony Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Alexis 2 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were soo nice, took very good care of us. ##### Alexis Stayed 4 nights in Oct 2025 ### 8/10 Good #### Yvonne 15 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The resort was beautiful. The infinity pool was extraordinary, and service there was perfect. The spa pools and hydrotherapy areas were stunning. Most of my means were wonderful, but we were disappointed with El Gaucho. The food wasn't great and the service was less knowledgeable. We did not enjoy the cabaret performance--too loud and relentless for a dining experience. ##### Yvonne Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Carl 2 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room friendly staff excellent service excellent restaurant ##### Carl Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Victor 1 Jan 2026 Liked: Amenities The room was fine. The staff was amazing, very kind. The food was so/so. I love Mexican food and find it very disappointing when you can’t get Mexican food other than room service. The room service tacos were amazing. ##### Victor Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Armando 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was great. Some of the best hospitality. The villa managers Naomi and Carlos took care of everything we needed. The resort looked great with the pool looking clean and the beach was great. The staff kept the kids from the other resorts out of the designated TRS beach area so the adults can relax without watching for kids. ##### Armando Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Alanna 26 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed for our honeymoon, first time going to an all inclusive and it was perfect. Helios breakfast & lunch was our go to everyday. Our waiter Alejandro for chic cabaret and bingo was AMAZING. Our butlers in villa 69, Itzel & Moses were also wonderful. And all the bartenders were amazing as well. ##### Alanna Stayed 9 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > > [The Fives Oceanfront Riviera Maya - All Inclusive Optional](https://www.expedia.co.uk/Cancun-Hotels-The-Fives-Oceanfront-All-Senses-Inclusive.h48885098.Hotel-Information) > > [Hotel Puerto Holbox Beach Front](https://www.expedia.co.uk/Isla-Holbox-Hotels-Hotel-Puerto-Holbox.h4720778.Hotel-Information) > > [Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Adult-Scene-Cancun.h38656023.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Family Selection at Grand Palladium Select Costa Mujeres - 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