Title: Conrad Tulum Riviera Maya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=70501666&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Conrad Tulum Riviera Maya Travelers enjoy local cuisine and spa treatments by day at this Riviera Maya retreat, then gather under the stars at three beachfront bars. ## Photo gallery for Conrad Tulum Riviera Maya ![Premium bedding, pillow-top beds, minibar, in-room safe - Conrad Tulum Riviera Maya (Tulum)](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/78406bbd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/02fb29ce-5d51-415f-9b40-7b5026d7f8a8-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Premium bedding, pillow-top beds, minibar, in-room safe - Conrad Tulum Riviera Maya (Tulum)](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/bdbf1057.jpg?impolicy=resizecrop&rw=297&ra=fit) ![65-inch flat-screen TV with satellite channels, TV, pay films - Conrad Tulum Riviera Maya (Tulum)](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/8d8514bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Games room - Conrad Tulum Riviera Maya (Tulum)](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/0eaefa1f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Conrad Tulum Riviera Maya, near Akumal Beach, offers a luxury family retreat. Enjoy drinks at beach bars or visit the spa for a manicure, pedicure, or massage. Multiple dining venues and attentive staff create memorable experiences at this well-appointed hotel. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Parking included - Free Wi-Fi £481 includes taxes & fees 20 Mar - 21 Mar ## Room options ### Check availability for these dates Tonight [Mar 15 - Mar 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 16 - Mar 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=70501666&PinnedHotelID=70501666&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 16 of 16 rooms ### View all photos for Partial Ocean View Guestroom with King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Partial Ocean View Guestroom with King Bed 8.8 Excellent 6 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Blackout curtains Pillow-top bed - Partial ocean view - 506 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Ocean View (Governors Suite) ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Private indoor hot tub Air conditioning Connecting rooms available Dining table - Ocean view - 1561 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Tropical View Guestroom with King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tropical View Guestroom with King Bed 9.2 Wonderful 9 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Blackout curtains Pillow-top bed - Resort view - 506 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Ocean View Guestroom with King Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Guestroom with King Bed 10.0 Exceptional 3 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Blackout curtains Pillow-top bed - Ocean view - 506 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Accessible (Roll-in Shower) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible (Roll-in Shower) 10.0 Exceptional 2 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Blackout curtains Pillow-top bed - Ocean view - 506 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Presidential Suite, 1 Bedroom ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 Bedroom ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Private plunge pool Private indoor hot tub Air conditioning Connecting rooms available Fridge - Ocean view - 2002 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds ![View from room](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/28980ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Partial Ocean View Guestroom w/ 2 Queen Beds 8.0 Very good 4 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Blackout curtains Pillow-top bed - Partial ocean view - 506 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Tropical View Guestroom with 2 Queen Beds ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/687a8a56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tropical View Guestroom with 2 Queen Beds 10.0 Exceptional 13 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Blackout curtains Pillow-top bed - Ocean view - 506 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Ocean View Guestroom with 2 Queen Beds ![View from room](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/28980ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Guestroom with 2 Queen Beds 8.8 Excellent 8 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Blackout curtains Pillow-top bed - Ocean view - 506 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 2 Bedrooms ![View from room](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/28980ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding 2 bedrooms Pillow-top bed - Garden view - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Room, 2 Queen Beds, Ocean View (Ceiba) ![View from room](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/28980ae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Ocean View (Ceiba) ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Separate bedroom Pillow-top bed - Ocean view - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 1 King Bed, Ocean View (Ceiba) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Ocean View (Ceiba) ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Separate bedroom Pillow-top bed - Ocean view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 King Bed, Ocean View (Ceiba) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Ocean View (Ceiba) ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Separate bedroom Pillow-top bed - Ocean view - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Partial Ocean View (Ceiba) 9.0 Wonderful 2 reviews ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Separate bedroom Pillow-top bed - Partial ocean view - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/90c1b1dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Partial Ocean View (Ceiba) ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Separate bedroom Pillow-top bed - Partial ocean view - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 1 King Bed (Ceiba Tropical View) ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/03c7205d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Ceiba Tropical View) ### Highlights Furnished balcony or patio Private plunge pool Air conditioning Connecting rooms available Flat-screen TV Premium bedding Separate bedroom Pillow-top bed - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information) ## About the area Located in Tulum, Conrad Tulum Riviera Maya is in a rural area and on a private beach. While the natural beauty of Akumal Beach and Half Moon Bay can be enjoyed by anyone, those looking for an activity can explore Puerto Aventuras Marina. Travelling with kids? Consider Xel-Há Park and Akumal Ecological Center. Discover the area's water adventures with kayaking and snorkelling nearby, or enjoy the great outdoors with ecotours and hiking/biking trails. [Visit our Tulum travel guide](https://www.expedia.co.uk/Tulum.dx182189) [View more Resorts in Tulum](https://www.expedia.co.uk/Tulum-Hotel-Resorts.d182189-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.35879%2C-87.33779&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oxBXyeCUiu2Fy1BPoeoEzgVTgrA=) Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774 ### What's nearby - ![Golf course](https://images.trvl-media.com/place/6231954/594365fd-e657-4232-b63a-3a1881a788d0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Riviera Maya Golf Club 19 min walk \- 1.0 mile - ![Ecopark Aktun Chen underground cenote](https://images.trvl-media.com/place/6231952/9096045c-70a5-4123-b00b-4657533d567f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aktun Chen 19 min walk \- 1.0 mile - ![Half Moon Bay which includes boating and a bay or harbor](https://images.trvl-media.com/place/6074378/a64f284f-5ead-4ff3-a78e-de5fc991c107.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akumal Beach 5 min drive \- 4.4 miles - ![0_BXP44312](https://images.trvl-media.com/place/6113712/9329b2fe-45f6-4f05-b6d2-03e39bf530df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Xel-Há Park 6 min drive \- 4.7 miles - Dolphinaris Tulum 10 min walk \- 0.6 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 75 min drive ### Restaurants - Bahia Principe Grand Coba 3 min drive - Restaurante Yucatan 4 min drive - Thali Restaurant 4 min drive - Maiko 4 min drive - The Truck 5 min drive ## About this property ### Conrad Tulum Riviera Maya Luxury family-friendly resort near Akumal Beach 3 beach bars, a swim-up bar and a poolside bar are just a few of the amenities provided at Conrad Tulum Riviera Maya. Active travellers can enjoy amenities, such as cycling and fitness classes, at this resort. Indulge in a body wrap, a body treatment and a massage at the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local and international cuisine. Yoga classes are offered at the 24-hour gym; the property also has a terrace, shopping on-site and a coffee shop/cafe. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area. Additional perks include: - 3 outdoor pools along with sunloungers, pool umbrellas and a swim-up bar - Free valet parking - Bike hire, express check-out and express check-in - Supervised childcare (surcharge), a lift and beach umbrellas - Guest reviews give top marks for the helpful staff Room features All 349 rooms offer comforts, such as private plunge pools and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning. More conveniences in all rooms include: - Bathrooms with designer toiletries and hairdryers - 65-inch flat-screen TVs with premium channels - Furnished balconies or patios, wardrobes/cupboards and daily housekeeping ### Awards and affiliations Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List. ## Similar properties ![On the beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/71000000/70510000/70502100/70502006/bf3562f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,954 reviews £341 includes taxes & fees 27 Mar - 28 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=70502006&PinnedHotelID=70502006&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/996b3643.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Akumal Riviera Maya - 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Available in some public areas: Free WiFi ### Parking and transport - Free uncovered valet parking on site - Limited on-site valet parking ### Food and drink - 2 bars/lounges - 3 beach bars - 7 restaurants - A coffee shop/cafe - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Autor - Mexican - Kengai - Asian - Maratea - Mediterranean - Ukai - Japanese - Ultramar ### Things to do - 24-hour gym - 3 outdoor pools - Bicycle rentals - Billiards/pool table - Fitness classes - Free children's club - Full-service spa - Shopping - Yoga classes ### Family friendly - 3 outdoor pools - Babysitting (surcharge) - Free children's club - Private plunge pool - Snack bar/deli - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms - Computer station - Conference centre (50,000 square foot of space) ### Outdoors - Beach towels - Beach umbrellas - On a private beach - On the bay - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 13 treatment rooms - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot tub - Manicures/pedicures - Outdoor treatment areas - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Handrails in stairways (89 centimetre high) - Lever door handles - Lift (110 centimetre wide door) - Low-height electrical sockets in bathroom - Phone accessibility kit - Stair-free path to entrance - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible public bathroom - Wheelchair-accessible spa - Wheelchairs on site ### More - 11 buildings - 3 floors - Ballroom - Banquet hall - Built in 2021 - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Pillowtop mattress - Premium bedding ### Bathroom - Designer toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 65-inch flat-screen TV with premium satellite channels - MP3 dock - Pay films - Private plunge pool ### Food and drink - Espresso maker - Free bottled water - Limited room service - Minibar - Restaurant dining guides ### More - Access via exterior corridors - Air conditioning - Connecting rooms available - Free local calls - Laptop-compatible safe - Mobile key entry - Phone ## Policies ### Check-in Check-in time starts at 3:00 PM Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) Property Registration Number 009-007-007445/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ## Frequently asked questions ### Does Conrad Tulum Riviera Maya have a pool? ### How much does it cost to stay at Conrad Tulum Riviera Maya? ### Is Conrad Tulum Riviera Maya pet-friendly? ### How much is parking at Conrad Tulum Riviera Maya? ### What time is check-in at Conrad Tulum Riviera Maya? ### What time is check-out at Conrad Tulum Riviera Maya? ### Where is Conrad Tulum Riviera Maya located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Conrad Tulum Riviera Maya Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.2 Amenities ### 9.4 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 227 8 - Good 35 6 - Okay 22 4 - Poor 10 2 - Terrible 12 ## Reviews ### 10/10 Excellent #### Sandeep 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful resort, service is unparalleled and great restaurants ##### Sandeep Stayed 5 nights in Nov 2025 ### 8/10 Good #### Kirsten 26 Nov 2025 Liked: Cleanliness, amenities Clean room, beautiful location. ##### Kirsten Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Patrick 20 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property and polite helpful staff. Very enjoyable and relaxing resort ![](https://a.travel-assets.com/ugc/hotel-reviews/0bb08b1a-16f3-4493-94b5-d73be628beab-1760935043081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patrick Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Carolina 19 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns. ##### Carolina Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Allison 24 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous. ![](https://a.travel-assets.com/ugc/hotel-reviews/06ee26e7-8356-45e3-b94d-c07aab4d56cb-1761346748571.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e9ed68ad-902d-4330-a0b5-77073779aa76-1761346752815.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/32ddc4ee-a05b-458f-98ea-1fbfeff2ad26-1761346760302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fb0b431b-c7b1-4caf-ac62-f72f4b569779-1761346749837.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Allison Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Juan 24 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to relax and spend some days with the family ##### Juan Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Giulliana 6 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is amazing and service is excellent! ##### Giulliana Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Jossie 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at. ##### Jossie Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Christine 1 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Best service , beautiful jungle trail to room, beautiful pool ##### Christine Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Jennifer 10 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such an amazing resort with super friendly staff! ##### Jennifer Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Verified traveller 18 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Can't wait to come back It was perfect - and the staff was warm and wonderful ##### Verified traveller Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Jennifer Lee 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is so beautiful and clean. We were greeted with refreshing tasteful drinks. Alexander, the concierge, was so knowledgeable and gave great insights about the resort. Our room was directly across from the ocean and that made the views even more illuminating. The live bands at night was entertaining. The service and staff were very friendly and thoughtful. They helped with celebrating my daughter birthday. We enjoyed dining at several restaurants trying different delicious dishes and drinks. ![](https://a.travel-assets.com/ugc/hotel-reviews/70b799cc-c87e-4d93-af08-325bddf14755-1758459366192.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/08413ea2-c186-46eb-a2f8-cc7a647713e5-1758459491724.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b98ff847-9919-490c-ad99-b83894a10d6e-1758459488050.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7faa5079-1868-4820-81e9-bd3f11a50e65-1758459488806.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jennifer Lee Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Eric 9 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely gorgeous property, wonderful staff and great food options. Treat yourself to this exceptional experience!! ##### Eric Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Michael 4 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Five-star luxury, excellent staff and service, all you need is on site ##### Michael Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Clarissa 2 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was beautiful, and the staff was amazing!!! ##### Clarissa Stayed 5 nights in Jul 2023 ### 10/10 Excellent #### Anderson 26 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Time away from the Cold I truly enjoyed my stay at the Conrad. The staff were incredible and it was their hard work and engagement that made the experience so great. ##### Anderson Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Adina 27 Jan 2024 Liked: Amenities Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back! ##### Adina Stayed 7 nights in Jan 2024 ### 8/10 Good #### Joseph 16 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful, location - good food and service. broken hot tubs and slow towel service. ##### Joseph Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Ariel 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was wonderful and friendly. A good mix of food options. And the resort was beautiful. The design of resort is perfect for pictures. ##### Ariel Stayed 3 nights in Jun 2024 ### 8/10 Good #### Stewart 5 Feb 2025 Liked: Cleanliness, property conditions & facilities, room comfort Place was great… never had a any hot water in rooms or jacuzzis… ##### Stewart Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Dharmesh 24 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff & service, especially at the Ultramar bar! Thanks so much to the amazing hotel staff for a memorable stay! ##### Dharmesh Stayed 6 nights in Aug 2023 ### 10/10 Excellent #### Dangill 23 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is amazing. I could stay here forever. Sofia at the front desk made our stay comfortable and memorable. She truly made out vacation awesome ##### Dangill Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Jorge 10 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property , amazing staff, but food and drinks are really expensive ##### Jorge Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Yamile 30 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If I can describe this property in one word, it will be “Majestic” everything about this location is amazing. Next time I’m in Tulum, I’ll be sure to return to this location. ##### Yamile Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Monica Sandy 26 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was spectacular! Had a great private beach that you’re able to see fish and even stingrays! But best of all all the employees there made us feel very welcome and were super nice and helpful throughout the whole stay. I would definitely recommend going there and we had an amazing anniversary celebration ##### Monica Sandy Stayed 6 nights in Nov 2023 ### Expedia's Latest Trends ### Hotels > - [Grand Palladium Colonial Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information) > - [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > - [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > - [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > - [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > - 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