Grand Palladium Kantenah Resort & Spa All Inclusive

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Primary image
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
6 outdoor pools, pool umbrellas, pool loungers

Overview of Grand Palladium Kantenah Resort & Spa All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Explore the area

  • Popular LocationTajma Ha Cenote8 min drive
  • Popular LocationHalf Moon Bay14 min drive
  • Popular LocationYal-ku Lagoon15 min drive
  • AirportTulum, Quintana Roo (TUY)32 min drive

Choose dates to view prices

About this area

Kantenah

Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is on a private beach. Akumal Beach and Xpu-ha Beach reflect the area's natural beauty and area attractions include Ecopark Kantun Chi and Akumal Ecological Center. Travelling with kids? Consider El Toh Ecopark, or check out an event or a game at Cenote Azul. Discover the area's water adventures with nearby snorkelling, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Xpu-ha Beach - 5 min drive
  • Tajma Ha Cenote - 8 min drive
  • Akumal Ecological Center - 10 min drive
  • Half Moon Bay - 14 min drive
  • Yal-ku Lagoon - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive

Restaurants

  • Bloved Lounge & Restaurant - 6 min drive
  • Cosme's Taqueria - 6 min drive
  • Tequilaville - 6 min drive
  • La Cueva del Pescador - 8 min drive
  • Bamboo Cafe & Smoothies - 8 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

4-star property with pools, private beach and full-service spa
Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 14 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 422 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 14 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Adelita
  • El Dorado
  • Sumptuori
  • Portofino
  • La Lola

Things to do

  • 6 outdoor pools
  • 5 hot tubs
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Games

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Feather duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 445 out of 1006 reviews
5 - Excellent 44%
Rating 4 - Good. 320 out of 1006 reviews
4 - Good 32%
Rating 3 - Okay. 124 out of 1006 reviews
3 - Okay 12%
Rating 2 - Poor. 66 out of 1006 reviews
2 - Poor 7%
Rating 1 - Terrible. 51 out of 1006 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

3/5 Okay

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room we paid for was not the room we were put in. The staff at the front had zero personality. The bathrooms weren’t clean when we got there and we didn’t have blankets. I am pretty sure that the guy that was giving me a massage fell asleep or nodded off a few times. The property itself was pretty and kid friendly, but I wouldn’t go back.
Stayed 8 nights in Jul 2022

3/5 Okay

Travelled with family
The outdoor premises are beautiful. The beach was not to my standards, the pool area was great. However, at check-in, I was told the bedding option I received a confirmation for, wasn't available. After complaining, one became available. The room itself wasn't as clean as it could have been. There was dust on the wall, a spider on the pillow of one of the beds, the phone didn't work until I went to the front desk to notify them, we had two face cloths upon arrival and didn't receive more even after calling to request them. I made the most of my stay, but i highly doubt another stay at the property.
Stayed 4 nights in Aug 2022

2/5 Poor

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s a beautiful property get to see certain animals which the kids loved. I stayed in the colonial section of the resort But the rooms are very disappointing it needs a major upgrade
Stayed 3 nights in Aug 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien el servicio excelente digo siempre te encuentras gente que no es su día pero de ahí todo muy bien lo único es la comida un poco insípida pero se entiendo por que llega gente de todo el mundo y el show en la noche muy bueno pero es un ambiente familiar no tienen que enseñar todo el tiempo las pompas y las boobis ls bailarinas .
Stayed 7 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun. Plenty of pools. Buffets had great food. Fun free shows at night. They cleaned the seaweed everyday. Beach was beautiful. Staff was so friendly. Wildlife cool to see on the grounds. Iguanas. Lemurs. Things I don’t know what they were called lol. Highly recommend
Stayed 4 nights in Jul 2022