Find Romantic Hotels in Playa del Carmen

"Property was beautiful and well kept. Staff was very polite and professional. "

"Amazing Staff. "

"This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property. "

"They are t Polite and you have fun every night!"

"We love it!! It was beautiful. The employees are very professional and helpful! The rooms are always clean and tightly. The hotel is beautiful. HIGHLY HIGHLY RECOMMEND "

"The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left."

"No"

"The staff was so friendly and as a woman staying there alone, I felt very safe. "

"I stay here religiously every year for vacation. They are very accommodating and the staff is very helpful and welcoming. I have been able to grow great friendships with staff over the years. It is very clean and great for families. "