The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

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Luxury
VIP Access
5.0 star property
8.8

Excellent

Luxury hotel near Quinta Avenida

Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides an adjacent golf course, a poolside bar and a rooftop terrace. Treat yourself to a body wrap, aromatherapy or a deep-tissue massage at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, 2 bars and a business centre. In addition to a steam room and a sauna, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
The current price is £140
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Junior Suite, 2 Queen Beds

A hotel room with two beds, a desk, a refrigerator, and a ceiling fan.

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(128 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

A modern hotel room with a large bed, bedside tables, a bench, a sofa, and a large window with curtains.

Luxurious Master Suite

9.6 out of 10
Exceptional
(13 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

A modern hotel room with a bed, a sofa, a coffee table, a dining table, and a kitchenette.

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

A balcony with a view of a beach and buildings.

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

A person in a red dress standing on a balcony overlooking a resort with multiple buildings and a beach.

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

A hotel room with a bed, a round yellow sofa, a bedside table with a clock, and a large window with sheer curtains.

Deluxe Junior Suite, City View

  • City view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Room

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

A hotel room with a large bed, a bedside table with a phone, a bedside lamp, and a yellow bench.

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

A beach with palm trees, a pool, and several boats on the water.

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Junior Suite

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Studio Suite

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is in Gonzalo Guerrero, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Relax and indulge in the area's health/beauty spas, or seek out an adventure with cave exploring, skydiving and ecotours nearby. Guests love the hotel's central location. Visit our Playa del Carmen travel guide
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    3 min walk - 0.2 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    3 min walk - 0.2 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    5 min walk - 0.3 miles
  • Mario Villanueva Madrid
    3 min walk - 0.2 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    49 min drive

Restaurants

  • Amorino
    1 min walk
  • Kampai
    2 min walk
  • Starbucks
    2 min walk
  • Las Helodias
    1 min walk
  • Micaela's
    2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

  • Luxury hotel near Quinta Avenida
  • Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides an adjacent golf course, a poolside bar and a rooftop terrace. Treat yourself to a body wrap, aromatherapy or a deep-tissue massage at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, 2 bars and a business centre. In addition to a steam room and a sauna, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking and valet parking
    • Buffet breakfast (surcharge), massage treatment rooms and a front desk safe
    • Wedding services, meeting rooms and bike parking
    • Guest reviews speak highly of the dining options, pool and central location
  • Room features
  • All 120 rooms feature comforts, such as furnished balconies and air conditioning, in addition to thoughtful touches, such as separate sitting areas and bathrobes. Guest reviews speak positively of the cleanliness, size rooms at the property.
  • More conveniences in all rooms include:
    • Rainfall showers, free toiletries and hairdryers
    • 50-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, separate sitting areas and microwaves

All-inclusive details

  • All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • In-room minibar (all beverages included)

Land activities

  • Fitness facilities

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of 13 Nov 2026, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on 28 Nov 2026 start from £140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Self-parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Checkout is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Gonzalo Guerrero, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Beach are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 795 out of 1277 reviews
Rating 8 - Good. 243 out of 1277 reviews
Rating 6 - Okay. 125 out of 1277 reviews
Rating 4 - Poor. 60 out of 1277 reviews
Rating 2 - Terrible. 54 out of 1277 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was a boutique-style resort/hotel. The feel was like being on a smaller cruise ship; the amenities and food were exceptional,
Stayed 14 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and I will be back!! Everything is amazing the location food and atmosphere
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly, the roof top bar and pool were great too. Convenience stores/restaurants and other amenities are close by (walking distance. You will not go wrong by booking here.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean. And the guy on the front desk who received us at first was very helpful all the time.
Stayed 6 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient and the restaurants where good
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful from the moment we walked in. The staff was amazing from reception to roof top. Would definitely stay there again.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and the food was great! Would recommend this resort 10/10
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, place was clean
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, amazing staff that pay attention. Went above and beyond to make our stay memorable. Will absolutely recommend them to anyone going to Playa Del Carmen!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! My family and I (all adults) stayed for my birthday and The Reef 28 staff made it the best one yet! They were very accommodating and friendly. Honestly can’t complain about anything! We will be back!
Stayed 7 nights in Sep 2026
Verified review

6/10 Okay

I stayed to night all inclusive in September 2026. The positive, clean room, staff were great, three blocks from the beach and 5th avenue. Negative, food and drinks were the worse. Breakfast was great .
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and restaurant were great. Omelets made to order, great Mexican food, and an Asian/Italian restaurant depending on the day. The only thing is you need a reservation which is slightly annoying. Pool and pool service was great. Hot tubs are nice.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spectacular!!!! Staff was amazing and the Spa was out of this world!!!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Staff were very helpful and friendly, Airport shuttle was easy and brought us straight to hotel no problems.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and very clean. The staff was very nice and accommodating. I would definitely stay here again. I loved the rooftop pool and bar. The only issue was getting a table or lounge chairs if you come in the afternoon. The hotel has reserved lounge beds that were never used! I don’t know why they have to reserve each one when no one ever used it while I was there. I went a few days and these “reserved” beds were never used.
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and helpful. It was frustrating that we had to make reservations for some of the dining, and more lounge chairs at the rooftop pool would have been nice. We had a very nice stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a friend’s birthday weekend. The property is beautiful, the staff is friendly & accommodating and the variety of food available is nice. You can also pay a small fee to have access to two sister properties that have beach access if the rooftop pool isn’t enough for you. I’d definitely recommend this place if you’re looking for a low key relaxing vacation. Partying is available if you want it but it doesn’t smack you in the face.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was warm and welcoming, extremely helpful and kind
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Love the vibe, location and staff. Food and drinks top notch. Will be back again.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Reef 28! Everything was very clean and the staff was friendly. Our only complaint was the “all-inclusive meal option “ stay is not really all-inclusive, since you have to reserve Dinner time before 5pm. If you are out doing activities, you may not have chance to eat dinner if you forgot to reserve, which for us makes it a deal breaker for a next time. In addition, most of the tasty menu items are add-ons and not included in the meals. Overall, it’s a good, quiet location to stay and relax.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. I've probably been to 20 all-inclusive resorts throughout the Caribbean, and I would say that when you factor in cost, location, amenities, and service, I would rate this one amongst the best. Food and drink w re good, but the standout was the staff. Francisco and Jamie were standouts! The only downside to be aware of is that you are not on the beach; it’s very close, about a 3-minute walk, but it's a public beach; therefore, you will need to rent chairs and an umbrella at an additional cost. Alternatively, you can pay $15 USD and go to the sister property that has a beachfront. I would definitely stay here again and would recommend it if you are going to Playa del Carmen.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was beautiful and it was above a Jamaican restaurant where they were playing good music and partying in the streets. I could look over my balcony and see it. Some nights I join in the partying in the street. The only complaint I have is the water in the shower was luke warm. I couldn’t get a hot shower but otherwise It a beautiful and clean hotel. The beach was a 5min walk from the hotel and they have two other properties I visited. They were amazing as well and those property were on the beach. You can actually walk 15 minutes to their CoCo Beach Resort. The staff were so amazing, courteous, and welcoming there too. I would recommend this property and visit this property again.
Stayed 4 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean. Staff friendly. Food is tasteless and with few options. Although paying for all inclusive the better options on the menu are an additional fee if you opt for them. Nothing to do. Unless you want to shell out $15 a day to go to the sister resort. But food still without luster and no shows or events happening. I wouldn't return.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST part of this trip are the workers!! You will fall in love with them! They are all so attentive, loving, kind and very helpful! My hubby and I always thoroughly enjoy our stay when we go. Drinks and food are always delicious. The coffee is amazing! Thanks to Brenda, Micaela, Israel(My guy), Roxana(My coffee girl) and all the staff on the rooftop! Francisco, my rooftop guy!!!! Please forgive me if I forgot some names. You are ALL fantastic!!! The rooms are clean and spacious and Wi-fi is great! Can't wait to see everyone next yr!!! :)
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience at Reef 28! We were only in Playa del Carmen for a few hours and decided to stay here so we wouldn’t have to make the drive back to our hotel, and we’re so glad we did. From the moment we arrived, the staff was incredibly welcoming and made us feel right at home. Our room was beautiful, modern, and very clean. We especially enjoyed spending time at the rooftop pool—it was the perfect place to relax and enjoy the atmosphere. The location is also fantastic, within walking distance of several beach clubs, restaurants, and everything Playa del Carmen has to offer. Even though our stay was short, it definitely left an impression. My husband and I both agreed that we would absolutely stay at Reef 28 again, and next time we’d love to stay much longer!
Stayed 1 night in Aug 2026