Title: The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=18722766&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites An adults-only beachfront getaway where travelers can enjoy rooftop relaxation by day and exceptional dining experiences by night ## Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites ![Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/652328d3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/8eb30234-5c59-4752-bacb-2ef1b8e80898-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/b513a920.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (USD 10 per person) - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/32d69a2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, iron/ironing board - The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites (Playa del Carmen)](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/075fc0c4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Reef 28 Hotel & Spa is steps from Mamitas Beach and Quinta Avenida. Guests enjoy the rooftop terrace with an outdoor pool and poolside bar. Three on-site restaurants offer diverse dining. The central location and yoga classes at the gym provide convenience and wellness. ## Reviews 8.8 Excellent ## Popular amenities - Hot tub - Parking included - Free Wi-Fi £152 includes taxes & fees 1 Apr - 2 Apr ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Mar 16 - Mar 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 17 - Mar 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds 1 bed Showing 9 of 9 rooms ### View all photos for Deluxe Junior Suite, 2 Queen Beds ![1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/e1b9d188.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, 2 Queen Beds 9.0 Wonderful 123 reviews ### Highlights Furnished balcony Separate sitting area Air conditioning Flat-screen TV Sofa bed - double Blackout curtains Separate bedroom Ceiling fan - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxurious Master Suite ![1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/f2572511.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxurious Master Suite 9.6 Exceptional 12 reviews ### Highlights Furnished balcony Separate dining area Separate sitting area Private indoor hot tub Air conditioning Dining table Flat-screen TV Separate bedroom - 1079 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, 1 King Bed ![Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/075fc0c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, 1 King Bed 8.4 Very good 23 reviews ### Highlights Furnished balcony Separate sitting area Air conditioning Flat-screen TV Sofa bed - double Blackout curtains Separate bedroom Ceiling fan - 482 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Luxurious Grand Master Suite, Partial Ocean View ![Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/482f0747.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxurious Grand Master Suite, Partial Ocean View ### Highlights Furnished balcony Separate dining area Separate sitting area Private indoor hot tub Air conditioning Dining table Flat-screen TV Separate bedroom - Partial ocean view - 1479 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, Partial Ocean View ![Deluxe Junior Suite, Partial Ocean View | Beach/ocean view](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/b2c4960d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, Partial Ocean View 9.4 Exceptional 3 reviews ### Highlights Furnished balcony Separate sitting area Air conditioning Flat-screen TV Separate bedroom Ceiling fan Blackout curtains Hairdryer - Partial ocean view - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, City View ![Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/60e89a2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, City View ### Highlights Furnished balcony Separate sitting area Air conditioning Flat-screen TV Separate bedroom Ceiling fan Blackout curtains Rainfall showerhead - City view - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ### View all photos for Deluxe Junior Suite, Work & Play ![Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/51197200.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite, Work & Play ### Highlights Furnished balcony Separate sitting area Air conditioning Flat-screen TV Separate bedroom Ceiling fan Blackout curtains Hairdryer - 482 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed ### View all photos for Luxurious Grand Master Suite ![1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/8d12e794.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxurious Grand Master Suite 10.0 Exceptional 2 reviews ### Highlights Furnished balcony Separate dining area Separate sitting area Private indoor hot tub Air conditioning Dining table Flat-screen TV Separate bedroom - 1479 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Elite Junior Suite ![Elite Junior Suite | 1 bedroom, in-room safe, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/3bd3176f_edited_a71d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Junior Suite 10.0 Exceptional 1 review ### Highlights Furnished balcony Separate sitting area Air conditioning Flat-screen TV Separate bedroom Blackout curtains Ceiling fan Hairdryer - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-The-Reef-28-Hotel-Spa-Luxury-Adults-Only-All-Suites.h18722766.Hotel-Information) ## About the area Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Relax and indulge in the area's health/beauty spas, or seek out an adventure with cave exploring, skydiving and ecotours nearby. Guests love the hotel's central location. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63218%2C-87.06737&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-gh75kOvgdhHyUQoAoVF_7owhVE=) 1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720 ### What's nearby - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 2 min walk \- 0.1 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 3 min walk \- 0.2 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 3 min walk \- 0.2 miles - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 5 min walk \- 0.3 miles - Central Square 13 min walk \- 0.7 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 49 min drive ### Restaurants - Amorino 1 min walk - Starbucks 2 min walk - Ah Cacao Chocolate Café 2 min walk - El Diez, Parrilla Argentina 2 min walk - Las Helodias 1 min walk ## About this property ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Luxury hotel near Quinta Avenida Close to Mamitas Beach and Playa del Carmen Main Beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides an adjacent golf course, a poolside bar and a rooftop terrace. Treat yourself to a body scrub, a body wrap or a massage at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, 2 bars and a business centre. In addition to a steam room and a sauna, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. You'll also enjoy the following perks during your stay: - An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas - Free self-parking and valet parking - Buffet breakfast (surcharge), bike parking and a lift - Wedding services, massage treatment rooms and a billiards/pool table - Guest reviews speak highly of the dining options, pool and central location Room features All 120 rooms feature comforts, such as furnished balconies and air conditioning, in addition to thoughtful touches, such as separate sitting areas and bathrobes. Guest reviews speak positively of the cleanliness, size rooms at the property. More conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Rainfall showers, eco-friendly toiletries and hairdryers - 50-inch flat-screen TVs with cable channels - Wardrobes/cupboards, separate sitting areas and microwaves ### All-inclusive details All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet and à la carte meals, snacks and beverages included In-room minibar (all beverages included) ### Land activities Fitness facilities ### Awards and affiliations Eco-certified property This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Exterior detail](https://images.trvl-media.com/lodging/1000000/530000/522300/522220/2e5b67a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Alltra Playa del Carmen Adults Only All Inclusive Downtown Playa del Carmen - Pool - All-inclusive - Spa - Free Wi-Fi 8.6 Excellent 2,952 reviews £196 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=522220&PinnedHotelID=522220&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/2000000/1160000/1151600/1151540/8c5fbef0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Vivid Playa Del Carmen - 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Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free covered self parking on site - Free covered valet parking on site - Limited on-site valet and self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person - 2 bars/lounges - 3 restaurants - A poolside bar - Couples/private dining - Snack bar/deli ### Restaurants on site - 28 - Asiatico - Cachito - Lobby bar - Roof 28 ### Things to do - 18-hole adjacent golf course - 2 hot tubs - Bicycle storage - Billiards/pool table - Full-service spa - Gym - Indoor pool - Outdoor pool - Sauna - Steam room - Yoga classes ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre - Meeting rooms ### Outdoors - Beach towels - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 5 accessible parking spaces - Accessible shuttle - Front entrance ramp - Handrails in stairways - Lift (122 centimetre wide door) - Tile flooring in room - Valet for wheelchair-equipped vehicles - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (90 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 4 floors - At least 80% lighting from LEDs - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2018 - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Eco-friendly cleaning products used - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 50-inch flat-screen TV with cable channels - IPod dock ### Food and drink - Champagne service - Coffee/tea maker - Microwave ### More - Air conditioning - Bulk dispensers for toiletries - Ceiling fan - Cleaning products are eco-friendly - Eco-friendly toiletries - Free local calls - Iron/ironing board - LED lighting - Phone - Safe - Separate sitting area - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools All guests, including children, are required to present a valid government-issued ID card at check-in. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 3.30 per accommodation, per night - Destination fee: USD 0.59 per accommodation, per night. - Resort fee: USD 10 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 10 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa ### Property is also known as Reef 28 All Inclusive Adults All-inclusive property Reef 28 All Inclusive Adults Playa del Carmen Reef 28 All Inclusive Adults Reef 28 All Inclusive Adults All-inclusive property Reef 28 All Inclusive Adults Playa del Carmen Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen All-inclusive property The Reef 28 All Inclusive - Adults Only The Reef 28 All Inclusive - Adults Only Playa del Carmen The Reef 28 All Inclusive Adults Only Reef 28 All Suites Gourmet All Inclusive Adults The Reef 28 All Inclusive Adults Only The Reef 28 Inclusive ## Frequently asked questions ### Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool? ### How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly? ### How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites? ### Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.6 Amenities ### 8.8 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 774 8 - Good 248 6 - Okay 117 4 - Poor 53 2 - Terrible 52 ## Reviews ### 10/10 Excellent #### Michael 2 Feb 2026 Outstanding service and friendly staff. ##### Michael Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Bradley 1 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean, beautiful suite. Friendly staff. GREAT location. Good food. ![Patio view ](https://a.travel-assets.com/ugc/hotel-reviews/fd24ab2f-09b6-49a0-9584-bd667040e656-1769920776777.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Birthday room service](https://a.travel-assets.com/ugc/hotel-reviews/e5593d8f-4a97-4b09-9807-4adc28f6a12b-1769920799469.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bradley Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Alyssa 26 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again. ##### Alyssa Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Linda 6 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Spotless facility. All the staff were outstanding. It was nice having three resorts to go to for the beach, pools and food. The food, drinks and service at the Reef 28 roof top were excellent! ##### Linda Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Vanessa 2 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff, great breakfast! ##### Vanessa Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Daniel 11 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities I had a wonderful stay at The Reef 28 Hotel. The facilities were super clean. The staff were all very courteous and kind. They were always ready to help at a moment's notice. The amenities were also a great perk of this hotel. I loved the rooftop pool, it gave beach club vibes. The location was very convenient to everything as well. 11/10 definitely recommend. ##### Daniel Stayed 3 nights in Feb 2026 ### 10/10 Excellent #### Taylor 28 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities CLEAN ROOM, AMAZING STAFF! It is close to everything. My only small complaint is the pool and how it stays cold, but everything else is amazing. I will be coming back! ##### Taylor Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Nicholas 20 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was very clean. The fall inclusive was great with really good service. The location was central to Play del Carmen. Everything was amazing. ##### Nicholas Stayed 17 nights in Dec 2025 ### 8/10 Good #### Jessica 26 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room: clean, very spacious, comfy beds, great shower Staff: Friendly, helpful Amenities: Great Location: Close to beach & other activities Food: Probably the best food I've ever eaten, fantastic. Only complaint to make it not 5 stars was the fact that there was a bar right next door & since the patio has a glass door, Bad bunny was blaring into our room all night. ##### Jessica Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### xueyi 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities great service and the food is delicious. ##### xueyi Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Jonathan 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean and accommodating ##### Jonathan Stayed 7 nights in Dec 2025 ### 6/10 Okay #### JOCELYNE A 15 Feb 2026 Liked: Amenities The service and amenities were good the rooms need updating since our last stay. Rooms were very humid and the linens were damp. The rooms also smelled very musty. Made being in the room uncomfortable. ##### JOCELYNE A Stayed 5 nights in Feb 2026 ### 6/10 Okay #### Harold 5 Nov 2025 Liked: Amenities Rooms were clean , staff very friendly, good location and close to the beach ##### Harold Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Selena 4 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean resort, all staff was amazing, I can’t wait to go back!! ![](https://a.travel-assets.com/ugc/hotel-reviews/b1499477-2ca6-4821-a1f6-7a4778d16a19-1762270330461.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f18a8f6f-2a32-4a53-bf21-2a69618b06d8-1762270323366.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bdc22c2c-0b3c-42d4-b7dd-13c6f6a9f96f-1762270330213.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7204298d-2500-4741-919d-c41e6a3186d2-1762270330405.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Selena Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Vicki 14 Jan 2026 Liked: Cleanliness, property conditions & facilities The room was very spacious and very clean. The staff was incredibly kind and respectful. The only thing that bothered us was the early closure of all bars, especially since it was adults only. ##### Vicki Stayed 21 nights in Dec 2025 ### 10/10 Excellent #### VERONICA 19 Oct 2025 Liked: Cleanliness Clean room, great food, staff very nice ##### VERONICA Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Curtis 18 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Our room was amazing, clean and well equipped including jet tub. Rooftop staff were fantastic especially Freddie! Very happy with all meals, location, and the hotel itself. Highly recommend! ![](https://a.travel-assets.com/ugc/hotel-reviews/6b1fea59-1823-491b-a745-5f504c15b49c-1766022995723.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bcf57080-9563-4473-8b28-f34879643f7c-1766022995406.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/587da0d7-ccc8-4d61-bf7e-6d631f9876fb-1766022995474.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99195f8c-c8f4-44f1-b516-429d8664b784-1766022995573.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Curtis Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Joshua 20 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location, high quality + great service makes for a perfect adults only stay! ##### Joshua Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Diego 27 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room; welcoming, professional and friendly staff. Good food and drinks. Great location. ##### Diego Stayed 4 nights in Nov 2025 ### 8/10 Good #### James 24 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was very clean. Nice staff. Good location. Only thing didn't like was no coffee supplied for in room coffee maker. They only supply for first day of stay. Did not like that at all!! ##### James Stayed 14 nights in Jan 2026 ### 8/10 Good #### Jaden 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Overall a nice place, the spa hydrotherapy was nice with all the standard features of a 5 star hotel. The food was not the best but definitely not the worst which is why the 4 star rating but the highlight of the stay was whoever was cleaning my room 3406 did an Amazing job, even comparable to a four seasons stay of service and cleaning which was mind blowing to me, from folded clothes to braided cables and much more she truly did an amazing job. Overall a great place to stay and would come back! ##### Jaden Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Oluwadara 31 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Me and my girlfriend had a wonderful time all the workers made our stay very enjoyable and the place was very neat and clean ##### Oluwadara Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Katlin Marie 13 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was beautiful, staff was amazing and very friendly. Breakfast, roof top bar/restaurant, Asian and Italian food was incredible. The hotel was walking distance to 5th Ave with adorable shops! ##### Katlin Marie Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### lizbeth 18 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities I loved the all-inclusive. The food was amazing. The rooms were beautiful. The price was on point. Had an amazing time. ![](https://a.travel-assets.com/ugc/hotel-reviews/e5edb893-95d9-4765-af0a-319cdb54c22a-1763490947978.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7c5ddb4c-e9f3-4360-9d20-03fb75104d6a-1763491039017.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a1beca32-a8d1-450d-bfb2-5732b8949572-1763491067133.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5a7b54ad-2097-46ec-9643-8f3ec554595e-1763491085390.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### lizbeth Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Rita 3 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Very good experience. 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