3/5 Okay
serdar
Travelled with family
4 Dec 2021
Liked: Property conditions & facilities
Stayed 4 nights in Nov 2021
Mahekal Beach Front Resort & Spa
Photo gallery for Mahekal Beach Front Resort & Spa
Overview of Mahekal Beach Front Resort & Spa
Mahekal Beach Front Resort & Spa
4.5/5 Wonderful
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Spa
- Restaurant
- Breakfast available
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitiser provided
- Personal protective equipment
- Social distancing
38 St And The Beach, Playa del Carmen, QROO, 77710
Explore the area
- Playa del Carmen Main Beach1 min walk
- Mamitas Beach Club1 min walk
- Quinta Avenida4 min walk
- Cancun, Quintana Roo (CUN-Cancun Intl.)50 min drive
Choose dates to view prices
About this area
Playa del Carmen
Located in Playa del Carmen, Mahekal Beach Front Resort & Spa is in the city centre and on the beach. Quinta Avenida and Quinta Alegría Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Xcaret Eco Theme Park. Looking to enjoy an event or a match while in town? See what's going on at Mario Villanueva Stadium Madrid. Waterskiing, parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
What's nearby
- Playa del Carmen Main Beach - 1 min walk
- Mamitas Beach Club - 1 min walk
- Quinta Avenida - 4 min walk
- Mario Villanueva Stadium Madrid - 9 min walk
- Pier Navega - 11 min walk
Restaurants
- Cocina — 1 min walk
- Las Olas — 1 min walk
- La cueva del Chango - 3 min walk
- Amate 38 - 3 min walk
- Cocotte Cita - 4 min walk
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
About this property
All-inclusive details
All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
À la carte meals and snacks included
Awards and affiliations
Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property for guests who have not received COVID-19 vaccination
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
Property requires that all guests aged 2 and over receive free on-site antigen/rapid COVID-19 testing during their stay; reservations required for on-site testing
This information is provided by our partners.
Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and public transport
- On-site parking available only on request
- Self parking on site (USD 168 per day)
- Off-site parking available (USD 7 per day)
- Street parking available
- 24-hour return airport shuttle (surcharge)
Food and drink
- Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: USD 12-40 per person
- 3 restaurants and 1 coffee shop/cafe
- 3 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
- Free daily reception
- Room service available
- Coffee/tea in a common area
Things to do
- 4 outdoor pools
- Billiards/pool table
- Free beach club
- Full-service spa
- Shopping
- Hot tub
- Yoga classes
Family friendly
- 4 outdoor pools
- Laundry facilities
- Snack bar/deli
Conveniences
- Ballroom
- Banquet hall
- Front-desk safe
- Gift shop/newsstand
- Library
- No lifts
- Reception hall
Guest services
- 24-hour front desk
- Change of bedsheets (on request)
- Change of towels (on request)
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- German
- Italian
- Spanish
Business services
- Meeting rooms - 3
Outdoors
- Beach umbrellas
- Beachfront location
- Firepit
- Garden
- Pool sunloungers
- Pool umbrellas
Spa
- Aromatherapy
- Body treatments
- Couples treatment room(s)
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - on the beach
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Spa open daily
- Treatment room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- In-room accessibility (select rooms)
- Upper floors only accessible by stairs
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Communal living room
- Designated smoking areas (fines apply)
- Fireplace in reception
- Renovated entire property – January 2015
- Romance packages available
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Ceiling fan
Bathroom
- Hairdryer
- Rainfall showerhead
- Shower
- Towels
Entertainment
- MP3 dock
Food and drink
- Free bottled water
Outdoor space
- Balcony or patio
More
- Access via exterior corridors
- Desk
- Desk chair
- Free local calls
- Individually decorated
- Iron/ironing board
- Laptop-compatible safe
- Phone
Similar properties
See similar properties
Playa del Carmen
Gonzalo Guerrero
4 star
Guest rating 4.5+
Air conditioned
Free WiFi
Hotel
Policies
Check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
Guests may be subject to health screenings for COVID-19 at the property.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Service animals are exempt from fees
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: USD 100.00 per night
- Christmas Eve (24 December) Gala Dinner per adult: USD 80
- Christmas Eve (24 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
- Christmas Day (25 December) Gala Dinner per adult: USD 80
- Christmas Day (25 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
- New Year's Eve (31 December) Gala Dinner per adult: USD 80
- New Year's Eve (31 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
- Service fee: USD 30 per person, per night
- Resort fee: USD 35 per accommodation, per night
The resort fee includes:
- Beach towels
- Fitness centre access
- Sporting facilities or equipment
- Bicycle storage
- Internet access
- In-room safe
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for cooked-to-order breakfast: USD 19 for adults and USD 19 for children (approximately)
- Airport shuttle fee: USD 134 per person (roundtrip)
- Airport shuttle fee per child: USD 134 (roundtrip), (from 5 to 12 years old)
- Self-parking fee: USD 168 per day
- Nearby parking fee: USD 7 per day
- Late check-out is available for a fee (subject to availability, amount varies)
- Service fee: USD 15 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Parties and events are allowed on site
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
Guests under 16 years old are not allowed in the hot tub
Children under 17 years old are not allowed in the spa without adult supervision
Guests under 13 years old are not allowed in the spa
Property is also known as
Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Front & Spa Del Carmen
Mahekal Beach Front Resort Spa
Mahekal Beach Front Resort & Spa Hotel
Mahekal Beach Front Resort & Spa Playa del Carmen
Mahekal Beach Front Resort & Spa Hotel Playa del Carmen
Frequently asked questions
Overall score and ratings
4.5
Wonderful
4.6/5
Cleanliness
4.7/5
Staff & service
4.5/5
Amenities
4.5/5
Property conditions & facilities
4/5 Good
FERNANDO
Travelled with family, Travelled with family and small children
29 Nov 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2021
5/5 Excellent
Tristan
Travelled with family
28 Nov 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021
5/5 Excellent
Marie, Surrey
Travelled with partner
23 Nov 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2021
5/5 Excellent
geoff
Travelled with partner
23 Nov 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021