Title: Mar Azul Suites 5ta Av Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=5765460&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mar Azul Suites 5ta Av Guests enjoy panoramic city views from the rooftop terrace, continental breakfast, and personalized travel advice from multilingual staff. ## Photo gallery for Mar Azul Suites 5ta Av ![Family Apartment | Terrace/patio - Mar Azul Suites 5ta Av (Playa del Carmen)](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/b9ba9a8b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![In-room safe, desk, blackout curtains, iron/ironing board - Mar Azul Suites 5ta Av (Playa del Carmen)](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/0c3041c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Mar Azul Suites 5ta Av (Playa del Carmen)](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/6f8c3411.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, desk, blackout curtains, iron/ironing board - Mar Azul Suites 5ta Av (Playa del Carmen)](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/9af96c4c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Mar Azul Suites 5ta Av (Playa del Carmen)](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/26c62b01.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies El Sol del Caribe Apart Suite by BFH Playa del Carmen overlooks the vibrant city center. Travelers love the free continental breakfast, rooftop views, and WiFi. The property offers beach umbrellas, pool access, and is praised for its knowledgeable multilingual staff. ## Reviews 7.4 Good ## Popular amenities - Breakfast included - Free Wi-Fi - Air-conditioning - Housekeeping ## Room options ### Check availability for these dates Tonight [Dec 31 - Jan 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 6 of 6 rooms ### View all photos for Xtudio Balcony Breakfast Included ![Xtudio Balcony Breakfast Included | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/07f6428e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Xtudio Balcony Breakfast Included 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning TV Ceiling fan Blackout curtains Private bathroom Rainfall showerhead Cable channels - Sleeps 2 - 1 King Bed ### View all photos for Standard Apartment (Econo Xtudio) ![Standard Apartment (Econo Xtudio) | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/c96e7a69.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment (Econo Xtudio) ### Highlights Air conditioning TV Blackout curtains Ceiling fan Separate bedroom Private bathroom Rainfall showerhead Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Family Apartment (6) ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/b05c4d0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment (6) ### Highlights Balcony Air conditioning TV Blackout curtains Ceiling fan 2 bedrooms Private bathroom Rainfall showerhead - 2 bedrooms - City view - Sleeps 6 - 3 Queen Beds ### View all photos for Family Apartment (4) ![Family Apartment (4) | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/f76c03fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment (4) 8.0 Very good 1 review ### Highlights Air conditioning TV Blackout curtains Ceiling fan 2 bedrooms Private bathroom Rainfall showerhead Cable channels - 2 bedrooms - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Comfort Apartment, Balcony ![Comfort Apartment, Balcony | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/1738af44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, Balcony 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning TV Blackout curtains Ceiling fan Separate bedroom Private bathroom Rainfall showerhead - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Single Sofa Bed ### View all photos for Standard Room ![Standard Room | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/90c30df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning TV Ceiling fan Blackout curtains Private bathroom Rainfall showerhead Cable channels Daily housekeeping - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-El-Sol-Del-Caribe-5ta-Av-Apart-Hotel.h5765460.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-El-Sol-Del-Caribe-5ta-Av-Apart-Hotel.h5765460.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62454%2C-87.07380&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yPwCBKdS_vZffjuuWl1HGh_ALwE=) 5ta Avenida, No. 156, Entre calle 4 y 6, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 2 min walk \- 0.1 miles - Playa del Carmen Main Beach \- 5 min walk \- 0.3 miles - Playa del Carmen Maritime Terminal \- 8 min walk \- 0.5 miles - Playacar Beach \- 8 min walk \- 0.5 miles - Mamitas Beach \- 13 min walk \- 0.7 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Karen's - ‬1 min walk - ‪Carboncitos - ‬1 min walk - ‪La Vagabunda® Centro - ‬1 min walk - ‪Las Hijas De La Tostada - ‬2 min walk - ‪Los Tapetes - ‬1 min walk ## About this property ### Mar Azul Suites 5ta Av Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Mar Azul Suites 5ta Av provides free continental breakfast and a rooftop terrace. Stay connected with free in-room WiFi. Other perks at this hotel include: - Express check-out, express check-in and luggage storage - Concierge services, tour/ticket information and smoke-free property - Multilingual staff and beach umbrellas Room features All guest rooms at Mar Azul Suites 5ta Av boast thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. Extra amenities include: - Bathrooms with rainfall showers and shampoo - 32-inch TVs with cable channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Pool](https://images.trvl-media.com/lodging/95000000/94850000/94848600/94848578/85903788.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kaab studio near beached and mall with roof pool Playa del Carmen Centro - Air-conditioning - Gym 8.0 Very good 1 review £98 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-15&selected=94848578&PinnedHotelID=94848578&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/49000000/48820000/48816100/48816061/25496284.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Peaceful Jungle Loft Solidaridad - Kitchen - Air-conditioning - Laundry room - Outdoor space [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=48816061&PinnedHotelID=48816061&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/120000000/119240000/119237000/119236956/7f12c112.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chic 1BR with Pool & Parking Downtown Playa del Carmen - Washing machine - Pet-friendly £82 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=119236956&PinnedHotelID=119236956&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/109000000/108080000/108073500/108073480/23ca6523.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Estudio Veranto Gonzalo Guerrero - Pool - Kitchen - Free Wi-Fi - Air-conditioning [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=108073480&PinnedHotelID=108073480&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/93000000/92140000/92131700/92131620/1a828a30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio in paradise with a balcony, modern fixtures, & AC - rooftop pool Downtown Playa del Carmen - Kitchen - Air-conditioning - Microwave 8.0 Very good 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=92131620&PinnedHotelID=92131620&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/101000000/100940000/100938300/100938265/7ba0bb9f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxurious Condo Studio 5 Minutes Beach Gonzalo Guerrero - Pool - Pet-friendly - Parking included - Free Wi-Fi [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=100938265&PinnedHotelID=100938265&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/115000000/114910000/114905200/114905171/e1988ba8_edited_69b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condo in Playa del Carmen NEW! Exclusive apartment. 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash Mobile payment options include: PayPal Cashless transactions are available On-site parties or group events are strictly prohibited Long-term renters welcome Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms Alcohol is not served at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Xtudio Xtudio Comfort Hotel Xperience Hotels Xtudio Comfort Hotel Xperience Hotels Playa del Carmen Xtudio Comfort Xperience Xtudio Comfort Xperience Playa del Carmen Xtudio Comfort Hotel Xperience Hotels 5th Avenue Xtudio Comfort Xperience 5th Avenue Playa del Carmen Xtudio Comfort Xperience 5th Avenue Aparthotel Xtudio Comfort Hotel by Xperience Hotels - 5th Avenue Xtudio Comfort Hotel by Xperience Hotels The Caribbean Sun Apart Suites Hotel El Sol del Caribe 5ta Av. Apart Hotel The Caribbean Sun Apart Suites Playa del Carmen Xtudio Comfort Hotel by Xperience Hotels 5th Avenue The Caribbean Sun Apart Suites Hotel Playa del Carmen El Sol del Caribe Apart Suite by BFH Playa del Carmen ## Frequently asked questions ### Is Mar Azul Suites 5ta Av pet-friendly? ### How much is parking at Mar Azul Suites 5ta Av? ### What time is check-in at Mar Azul Suites 5ta Av? ### What time is check-out at Mar Azul Suites 5ta Av? ### Where is Mar Azul Suites 5ta Av located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mar Azul Suites 5ta Av Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.6 Location ### 8.0 Staff & service ### 7.0 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 76 8 - Good 62 6 - Okay 22 4 - Poor 26 2 - Terrible 24 ## Reviews ### 8/10 Good #### Ana 3 Apr 2023 Liked: Staff & service, amenities Nice place ##### Ana Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### syed 5 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a good place for the money ##### syed Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Jamie 7 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff. Spanish-speaking but very nice. ##### Jamie Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Mercedes 17 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great staff and. Enjoy the 5ta Avenue all day! ##### Mercedes Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Verified traveller 23 Jun 2024 The room was fine and great location but we were out all the time. ##### Verified traveller Stayed 1 night in Jun 2024 ### 10/10 Excellent #### David 29 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help ! ##### David Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Phuong 18 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff: friendly, kind Neat and tidy room ##### Phuong Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Maria de jesus Rodriguez 29 Dec 2024 Was 👍 ##### Maria de jesus Rodriguez Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Clifford 12 Oct 2023 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Tough to get keys, difficult to locate staff but great location and large rooms ##### Clifford Stayed 5 nights in Oct 2023 ### 8/10 Good #### Carlos 15 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities Nice and clean good location But don’t plan to go sleep early There is a noisy bar that goes on Till 3:00am ##### Carlos Stayed 4 nights in Nov 2022 ### 2/10 Terrible #### Benjamin Jose 11 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Toilet not work & use Bucket of to flush toilet & Sliding Door was hard to open & could not use regular TV & Shower was leaking bad & the breakfast included was 10 Block away & tnhe free that i paid for my birthday this place was not worth that i paid I would like a refund for this place also ilI had be low key hard to another place to stay I rate this Place (F) theonly was good American was good rate (A) ##### Benjamin Jose Stayed 6 nights in Mar 2025 ### 6/10 Okay #### Waldemar 6 Dec 2023 Liked: Staff & service Disliked: Property conditions & facilities Laud, next to a night club ##### Waldemar Stayed 1 night in Dec 2023 ### 8/10 Good #### BISMA 30 Jun 2024 Liked: Cleanliness, staff & service Amazing area on 5th avenue, everything is walkable. Restraunts, beach and much nore. My shower head the water was just very very slow. Everything else was very good. For this price its an excellent option. ##### BISMA Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Diana 16 Nov 2024 Disliked: Cleanliness, staff & service, property conditions & facilities . ##### Diana Stayed 3 nights in Nov 2024 ### 2/10 Terrible #### Ella 27 Dec 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Like sleeping in the bar The place is next to the bar that plays music until 2 am. The speaker is next to the room. We could feel the vibrations of the music. We have a child. It was impossible to sleep. At midnight we left and found a different place to stay. Not recommended unless you are out all night ##### Ella Stayed 1 night in Dec 2024 ### 8/10 Good #### Michael 22 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a great price and location but the music is super loud from the clubs and you can’t go to sleep early. The loud music stops around 3am and then there’s another 20-30 minutes of loud singing and yelling. ##### Michael Stayed 2 nights in Nov 2023 ### 8/10 Good #### Teresa 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Noisy at night time, very loud from next door techno "music" ##### Teresa Stayed 26 nights in May 2024 ### 4/10 Poor #### Rosemary 22 Jan 2025 Disliked: Amenities Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10. ##### Rosemary Stayed 10 nights in Jan 2025 ### 4/10 Poor #### Nicolas 12 Sept 2024 Liked: Cleanliness, property conditions & facilities The apartment is in good conditions in general, medium size and clean room, however the bed needs a renovation. The building is beside a night club so the room is extremely loud until 3am when it close. The supposed "brakefast" just includes coffe, bread, butter and jam, this is served in a hotel about 10 minutes faraway... so this is a bad joke, it doesn't worth it at all!!! ##### Nicolas Stayed 1 night in Sep 2024 ### 6/10 Okay #### DAVID 3 Jan 2024 Liked: Cleanliness, staff & service super noisy . night club opens until 3am .BEFORE 3am impossible to sleep. Now we know no5 ave is busy and noisy street and this hotel is just attached to night club 2- it took one hr for us to find the hotel this problem already mentioned but not fixed . Hotel name on the wall not easily seen . why not put a bigger sign !!! for tourist comfort please. 3-no toilet air ventilation (vent) 4 - for breakfast must go other hotel ‘ 5 internet and tv very slow ##### DAVID Stayed 5 nights in Dec 2023 ### 4/10 Poor #### Gloria 9 Jan 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay. ##### Gloria Stayed 9 nights in Dec 2024 ### 6/10 Okay #### Karina 22 Jul 2024 Liked: Cleanliness, property conditions & facilities It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you! ##### Karina Stayed 7 nights in Jul 2024 ### 2/10 Terrible #### ADRIAN 13 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Showed up 7/11/23 at arnd 4pm. Was directed to the bldg across to check in... well... there is no one to check us in. Some security lady made us wait with no update who will check us in. Very disappointing.... waited almost an hour in the heat and cramped entryway. I felt we were scammed...messaged them but no response. Working on getting my refund thru travelocity now. ##### ADRIAN ### 6/10 Okay #### Amanda 29 Mar 2024 Liked: Cleanliness The location is great, right on 5th Ave. There is a bar right next store, like share a wall close and it’s loud. So loud that I think my heart was beating to the base of each song. It was hard to hear each other inside our own room. It stops dead at 3am. If you check in late (after 3pm) you have to walk about 300 m down the road to another hotel location to get the keys. Breakfast is not at the location, it’s down 5th ave (out the front doors to the left) at another hotel location. I’m assuming that’s the pool location as well. The actual door to the apartments is super hard to find. There’s no sign, it’s just small letters above the door but it’s beside a tequila store and a silver jewelry store. If you have questions you have to use What’s App to communicate with staff but they’re quick to respond. ##### Amanda Stayed 6 nights in Mar 2024 ### 2/10 Terrible #### Abraham 14 Nov 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Scam - horrible WORST PLACE EVER THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER We arrived quite late from the cancun airport. The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds. The place is not only rundown to the point that I would not call it habitable. The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould. The fridge was absolutely disgusting I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us. So we did. THEN they told hotels.com that they would not refund us. I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us. We we were lied into returning the keys but also had to pay for the next 5 days. Absolutely disgusted at the lack of protection hotels.com offered. The place is absolutely gross. I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels. We arrived at 1 am so we had to suck it up for one night but this is a horrible place. 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