Title: Mar Azul Suites 5ta Av Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mar Azul Suites 5ta Av Hotel with free breakfast, steps from Quinta Avenida ![Family Apartment | Terrace/patio](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/b9ba9a8b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/0c3041c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/26c62b01.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/6f8c3411.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/9af96c4c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies El Sol del Caribe Apart Suite by BFH Playa del Carmen overlooks the vibrant city center. Travelers love the free continental breakfast, rooftop views, and WiFi. The property offers beach umbrellas, pool access, and is praised for its knowledgeable multilingual staff. 7.4 Good ## Popular amenities - Breakfast included - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 9 - Nov 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=5765460&PinnedHotelID=5765460&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Xtudio Balcony Breakfast Included | 1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/07f6428e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Xtudio Balcony Breakfast Included 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning TV Separate bedroom Blackout curtains Ceiling fan Rainfall showerhead Private bathroom Balcony Air-conditioning Blackout drapes/curtains Ceiling fan Private bathroom Rainfall showerhead - Sleeps 2 - 1 King Bed ![Standard Apartment (Econo Xtudio) | 1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/c96e7a69.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment (Econo Xtudio) ### Highlights Air conditioning TV Separate bedroom Blackout curtains Ceiling fan Rainfall showerhead Private bathroom Cable channels Air-conditioning Blackout drapes/curtains Ceiling fan Private bathroom Rainfall showerhead Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ![1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/b05c4d0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment (6) ### Highlights Balcony Air conditioning TV 2 bedrooms Blackout curtains Ceiling fan Rainfall showerhead Private bathroom Balcony Air-conditioning Blackout drapes/curtains Ceiling fan Private bathroom Rainfall showerhead - 2 bedrooms - City view - Sleeps 6 - 3 Queen Beds ![Family Apartment (4) | 1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/f76c03fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment (4) 8.0 Very good 1 review ### Highlights Air conditioning TV 2 bedrooms Blackout curtains Ceiling fan Rainfall showerhead Private bathroom Cable channels Air-conditioning Blackout drapes/curtains Ceiling fan Private bathroom Rainfall showerhead Cable channels - 2 bedrooms - City view - Sleeps 4 - 2 Queen Beds ![Comfort Apartment, Balcony | 1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/1738af44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, Balcony 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning TV Separate bedroom Blackout curtains Ceiling fan Rainfall showerhead Private bathroom Balcony Air-conditioning Blackout drapes/curtains Ceiling fan Private bathroom Rainfall showerhead - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Single Sofa Bed ![Standard Room | 1 bedroom, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/6000000/5770000/5765500/5765460/90c30df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning TV Separate bedroom Blackout curtains Ceiling fan Rainfall showerhead Private bathroom Cable channels Air-conditioning Blackout drapes/curtains Ceiling fan Private bathroom Rainfall showerhead Cable channels - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Outdoor wedding area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/913500/913424/4fbe548b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Maya Royale - Adults Only - All Inclusive Riviera Maya - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 2,648 reviews £249 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=525054ad-3989-4690-bb17-e12eeff27cb2&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099921/a6fa7998_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### El Beso Adults Only at Ocean Riviera Paradise - All Inclusive Playa del Carmen - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-El-Sol-Del-Caribe-5ta-Av-Apart-Hotel.h5765460.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-El-Sol-Del-Caribe-5ta-Av-Apart-Hotel.h5765460.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62454%2C-87.07380&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yPwCBKdS_vZffjuuWl1HGh_ALwE=) 5ta Avenida, No. 156, Entre calle 4 y 6, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida - 2 min walk - 0.1 miles - Playa del Carmen Main Beach - 5 min walk - 0.3 miles - Playa del Carmen Maritime Terminal - 8 min walk - 0.5 miles - Mamitas Beach - 13 min walk - 0.7 miles - Xcaret Eco Theme Park - 14 min drive - 6.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Carboncitos - ‬1 min walk - ‪Karen's - ‬1 min walk - ‪Los Tapetes - ‬1 min walk - ‪Las Hijas De La Tostada - ‬2 min walk - ‪La Vagabunda® Centro - ‬1 min walk ## About this property ### Mar Azul Suites 5ta Av Hotel near Quinta Avenida Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Mar Azul Suites 5ta Av provides free continental breakfast and a rooftop terrace. Stay connected with free in-room WiFi. Other perks at this hotel include: - Express check-out, express check-in and beach umbrellas - Smoke-free property, concierge services and multilingual staff - Luggage storage and tour/ticket information Room features All guest rooms at Mar Azul Suites 5ta Av boast thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes. Extra amenities include: - Bathrooms with rainfall showers and shampoo - 32-inch TVs with cable channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/47000000/46230000/46223200/46223173/fdd87477.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ahava Hotel Downtown Playa del Carmen - Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 318 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=46223173&PinnedHotelID=46223173&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/62000000/61430000/61429900/61429896/cfc1371e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marvic Boutique Hotel Zazil-ha - Pool - Free WiFi - Air conditioning - Housekeeping 8.2 Very good 410 reviews £35 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=61429896&PinnedHotelID=61429896&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/43000000/42410000/42408800/42408756/2e3f0809.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CALIXTA Hotel Downtown Playa del Carmen - 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Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:30 AM ### Conveniences - Guidebooks - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach umbrellas - Rooftop terrace ### Accessibility - No lift ### More - 5 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with cable channels ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 AM Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions There is no front desk at this property Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation This property's beach club is 600 yards (550 metres) away. ### Renovations and closures This property is closed from 19 August 2025 to 18 August 2027 (dates subject to change). ### Access methods Lockbox, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash Mobile payment options include: PayPal Cashless transactions are available On-site parties or group events are strictly prohibited Long-term renters welcome Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms Alcohol is not served at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Xtudio Xtudio Comfort Hotel Xperience Hotels Xtudio Comfort Hotel Xperience Hotels Playa del Carmen Xtudio Comfort Xperience Xtudio Comfort Xperience Playa del Carmen Xtudio Comfort Hotel Xperience Hotels 5th Avenue Xtudio Comfort Xperience 5th Avenue Playa del Carmen Xtudio Comfort Xperience 5th Avenue Aparthotel Xtudio Comfort Hotel by Xperience Hotels - 5th Avenue Xtudio Comfort Hotel by Xperience Hotels The Caribbean Sun Apart Suites Hotel El Sol del Caribe 5ta Av. Apart Hotel The Caribbean Sun Apart Suites Playa del Carmen Xtudio Comfort Hotel by Xperience Hotels 5th Avenue The Caribbean Sun Apart Suites Hotel Playa del Carmen El Sol del Caribe Apart Suite by BFH Playa del Carmen ## Frequently asked questions ### Is Mar Azul Suites 5ta Av pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Mar Azul Suites 5ta Av? > Mar Azul Suites 5ta Av doesn't offer parking. ### What time is check-in at Mar Azul Suites 5ta Av? > Check-in start time: 3:00 PM; check-in end time: 7:00 AM. A fee applies for early check-in (subject to availability). ### What time is check-out at Mar Azul Suites 5ta Av? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Mar Azul Suites 5ta Av located? > Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mar Azul Suites 5ta Av Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.6 Location ### 8.0 Staff & service ### 7.0 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 76 8 - Good 62 6 - Okay 22 4 - Poor 26 2 - Terrible 24 ### 8/10 Good #### Ana 3 Apr 2023 Liked: Staff & service, amenities Nice place ##### Ana Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### syed 5 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a good place for the money ##### syed Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Verified traveller 23 Jun 2024 The room was fine and great location but we were out all the time. ##### Verified traveller Stayed 1 night in Jun 2024 ### 8/10 Good #### Carlos 15 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities Nice and clean good location But don’t plan to go sleep early There is a noisy bar that goes on Till 3:00am ##### Carlos Stayed 4 nights in Nov 2022 ### 6/10 Okay #### Waldemar 6 Dec 2023 Liked: Staff & service Disliked: Property conditions & facilities Laud, next to a night club ##### Waldemar Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Benjamin Jose 11 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Toilet not work & use Bucket of to flush toilet & Sliding Door was hard to open & could not use regular TV & Shower was leaking bad & the breakfast included was 10 Block away & tnhe free that i paid for my birthday this place was not worth that i paid I would like a refund for this place also ilI had be low key hard to another place to stay I rate this Place (F) theonly was good American was good rate (A) ##### Benjamin Jose Stayed 6 nights in Mar 2025 ### 8/10 Good #### BISMA 30 Jun 2024 Liked: Cleanliness, staff & service Amazing area on 5th avenue, everything is walkable. Restraunts, beach and much nore. My shower head the water was just very very slow. Everything else was very good. For this price its an excellent option. ##### BISMA Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Nicolas 12 Sept 2024 Liked: Cleanliness, property conditions & facilities The apartment is in good conditions in general, medium size and clean room, however the bed needs a renovation. The building is beside a night club so the room is extremely loud until 3am when it close. The supposed "brakefast" just includes coffe, bread, butter and jam, this is served in a hotel about 10 minutes faraway... so this is a bad joke, it doesn't worth it at all!!! ##### Nicolas Stayed 1 night in Sep 2024 ### 6/10 Okay #### Karina 22 Jul 2024 Liked: Cleanliness, property conditions & facilities It is a great place for a getaway or for locals. Not worth a whole week. You're in the 5ta ave so there is so much to do great location. The rooms are cute loved my little apartment. The staff in person are very helpful and kind. The check in/out system works like an airbnb. Most communication is done through whatsapp. The hotel is right next to a club so the music will not stop till exactly 3am it is super loud. It will make your room shake. Hotel does not include lunch I don’t know why it was offered in my vacation package so that was misleading. The included breakfast is only juice, coffee, and toast. You have to pay for extra for a cooked meal but the food is great. The pool and breakfast is in another hotel it is walking distance like 5 min. Its a nice stay if you would like to vacation on a budget. Thank you! ##### Karina Stayed 7 nights in Jul 2024 ### 4/10 Poor #### Sandra 20 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities la regadera casi no sale agua y tardamuchisimo para que salga agua ribia solo el aire acondiciinado muy muy malo.nunca te cambian roallas nunca te asean el cuarto. nunca cambiaron sabanas.el area miy buena .pero el cuarto muy mal. ##### Sandra Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### David 29 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay, the location is amazing because everything is so close. The only thing the next door bar Musi is very loud, but we contact the staff and they were really nice and helpful moving us to different room. Was much better. Thanks again for your help ! ##### David Stayed 4 nights in Jan 2025 ### 4/10 Poor #### Rosemary 22 Jan 2025 Disliked: Amenities Very loud music was the main problem.There was a nightclub next door which played music until after 3am. It felt like a disco in the apartment. They advertise access to a pool. There was none. They also offered breakfast. This was a 15 min walk away and included coffee and cold toast. Anything else you have to pay for. The appt was dated. I dont know who would give this accommodation 10. ##### Rosemary Stayed 10 nights in Jan 2025 ### 4/10 Poor #### Gloria 9 Jan 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities The property was centrally located on 5th Av. and the person managing the property was very helpful. However, the noise level was unbearable! The property is adjacent to a night cloud and the noise level is so high that the windows vibrate. There is no insulation, so it is like you were in the nightclub. The noise goes until past 3am, so it is impossible to sleep even using ear plugs. The property is old and poorly clean. There was thick dust over the fridge and other furniture. The towels were extremely old and the bed sheets were stained. There was no toilet lid. The whole place needs some serious renovations. In its current state, it is unacceptable as a place to stay. ##### Gloria Stayed 9 nights in Dec 2024 ### 2/10 Terrible #### larry 5 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort vergüenza deben de tener de ofrecer algo en una página wet y no ser así, despues de cobrar y encontrarte una habitación marginal con cucarachas en la zona de cocina 2 discotecas justo a tu lado de una sola ventana lo único que te pueden decir es que pagues un hotel aparte en ese mismo mometos ##### larry Stayed 5 nights in Dec 2024 ### 2/10 Terrible #### Lanie 31 Dec 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Le déjeuner inclus des toast et du café et se trouve à 15 minutes de marche de l’hôtel. Il n’y a pas de piscine extérieure ni de place sur la plage. Nous n’avions pas de four ni de cafetière. Très peu d’ustensiles et de vaisselles avec un seul chaudron. Le bruit naturel du secteurs est acceptable, mais la boîte de nuit collée à la chambre est intolérable de minuit à 3AM. Les lits sont des lits jumeaux et non des grands lits. (Aucune couverture n’est fournies contrairement aux photos) Les matelas sont tâchés ont des ressorts brisés qui nous blesse ou occasionnent de gros trous dans les matelas. Il n’y a pas de casier ou autre emplacement pour les bagages ou vos sac-à-dos, il y a seulement des chambres qui barrent à clé. Aucun accueil, ni sécurité. Les locataires laissent la porte de l’hôtel débarrée et des gens sont même entré durant la nuit pour cognier à notre porte violemment et en criant. La toilette et la douche étaient semi-utilisables et mal entretenus. Le prix est beaucoup trop chers pour ce que l’hôtel vous offre. Je déconseille fortement aux familles, mais peu convenir aux fêtards. Seul point positif: emplacement près de la station de bus Ado et de la plage. ##### Lanie Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Maria de jesus Rodriguez 29 Dec 2024 Was 👍 ##### Maria de jesus Rodriguez Stayed 2 nights in Dec 2024 ### 2/10 Terrible #### Ella 27 Dec 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Like sleeping in the bar The place is next to the bar that plays music until 2 am. The speaker is next to the room. We could feel the vibrations of the music. We have a child. It was impossible to sleep. At midnight we left and found a different place to stay. Not recommended unless you are out all night ##### Ella Stayed 1 night in Dec 2024 ### 10/10 Excellent #### victor 21 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities Muy bueno ##### victor Stayed 7 nights in Dec 2024 ### 4/10 Poor #### Ugo 20 Dec 2024 Liked: Cleanliness Disliked: Staff & service, amenities Hay un bar a un lado y cierra a la. 3 am hasta esa hora duermes ##### Ugo Stayed 1 night in Dec 2024 ### 4/10 Poor #### nallely 27 Nov 2024 Disliked: Staff & service, property conditions & facilities, room comfort No es como está en las fotos y la cama está súper dura la vdd no descansamos nada no dejaron clave de internet la vdd solo lo usamos para dormir como 5 hrs por que nuestro vuelo llegó casi de madrugada. No lo recomiendo, ahí otros en la misma quinta avenida por el mismo costo y están mucho mejor ##### nallely Stayed 1 night in Nov 2024 ### 4/10 Poor #### Moses 21 Nov 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Entspricht nicht dem, was angeboten wurde. Das Interkontinentale Frühstück besteht aus Kaffee, Toast, Butter und Marmelade. Alles weitere muss teuer betahlt werden. Dafür musste man einen halben Kilometer in ein anderes Hotel laufen. Der Wasserdruck ist so schwach, dass das Duschen zu einer Torture wurde. Die Toiletenspühlung funtionierte nur, wenn direkt nach dem Spühlen an den Spühlkasten gehauen hat und ca 10 min wartete bis der Kasten wieder voll war. Einen Tag lang hatten wir gar kein Wasser und unsere Nachrichten an die Unterkunft wurden einfach ignoriert. Die Küchenutensilien bestehen aus 2 Teller, 2 verschiedene Gläser paar Messer, einen Topf und einem kaputten Messbecher. Toilettenpapier war Mangelware und musste erbettelt werden. Die > 500 Mbit Internet hatten vielleicht paar Kbit und war von vielen Ausfällen geprägt. Mit Kabelanschluss im TV meinte man wohl das Stromkabel, was ihn nutzlos machte. Es war zwar ein Smart TV, aber die Internetleitung reichte nicht für einen Stream aus. Der Zustand würde ich als heruntergekommen beschreiben. ##### Moses Stayed 14 nights in Nov 2024 ### 6/10 Okay #### Javier 18 Nov 2024 Liked: Cleanliness Disliked: Staff & service No tiene alberca, no sale presión en la regadera, antro al lado ##### Javier Stayed 4 nights in Nov 2024 ### 4/10 Poor #### Diana 16 Nov 2024 Disliked: Cleanliness, staff & service, property conditions & facilities . ##### Diana Stayed 3 nights in Nov 2024 ### 2/10 Terrible #### Abraham 14 Nov 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Scam - horrible WORST PLACE EVER THE PLATFORM ALSO DID NOT PROVIDE ANY PROTECTION EITHER We arrived quite late from the cancun airport. The place is NOTHING like what’s advertised. We had the large/lux room with 3 beds. The place is not only rundown to the point that I would not call it habitable. The mattresses were paper thin, no pillows, no blankets , wet towels which smaller like mould. The fridge was absolutely disgusting I complained to hotels.com and to the property manager. The manager said to just check out the next day and they’d refund us. So we did. THEN they told hotels.com that they would not refund us. I tried every avenue with hotels.com and provided copy of the WRITTEN chat with the property manager on WhatsApp and even then they would not step in and refund us. We we were lied into returning the keys but also had to pay for the next 5 days. Absolutely disgusted at the lack of protection hotels.com offered. The place is absolutely gross. I provided all the photos of the place and even had photos of my daughters sleeping on the floor with wet towels. We arrived at 1 am so we had to suck it up for one night but this is a horrible place. Stay or book at your own risk! ##### Abraham Stayed 6 nights in Nov 2024 ### 10/10 Excellent #### Javier 12 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Está por la 5 Av ##### Javier Stayed 1 night in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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