Title: Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=11620473&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hyatt Centric Playa del Carmen - Downtown House & Beach House Travelers find stylish relaxation at this Playa del Carmen retreat where poolside cabanas await and staff arrange personalized local tours ## Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House ![Exterior - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/668a9e0a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/88c251be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/812c6089.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/00090fce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Thompson Playa Del Carmen Main House by Hyatt, visitors enjoy Quinta Avenida's energy with luxury comforts. The property offers on-site shopping, two restaurants, a rooftop terrace for coffee or cocktails, an outdoor pool, and attentive staff to enhance your stay. ## Reviews 8.8 Excellent ## Popular amenities - Pet-friendly - Free Wi-Fi - Air-conditioning - Gym £154 includes taxes & fees 18 Jan - 19 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 22 - Dec 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=11620473&PinnedHotelID=11620473&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 15 of 15 rooms ### View all photos for 2 Queen Beds (Downtown House) ![2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/b80acba4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds (Downtown House) 8.8 Excellent 5 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Premium bedding Blackout curtains Private bathroom - 515 sq ft - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Suite Urban (Downtown House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Urban (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Premium bedding Blackout curtains - 880 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed with Balcony (Downtown House) ![1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e3356c78.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed with Balcony (Downtown House) 9.4 Exceptional 13 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Premium bedding Blackout curtains - 540 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for 2 Queen Beds with Balcony (Downtown House) ![View from room](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/50df811c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds with Balcony (Downtown House) 9.4 Exceptional 3 reviews ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Premium bedding Blackout curtains - 547 sq ft - City view - Sleeps 4 - 2 Queen Beds ### View all photos for Suite Quinta Avenida (Downtown House) ![Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d003cb92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Quinta Avenida (Downtown House) ### Highlights Furnished balcony or patio Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1100 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed (Downtown House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed (Downtown House) 8.4 Very good 11 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Premium bedding Blackout curtains - 515 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for 1 Queen Bed (Downtown House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/e5f867eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Queen Bed (Downtown House) ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Ceiling fan Premium bedding Blackout curtains Private bathroom - 380 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Suite Calle Corazon (Downtown House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/cc90db10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Calle Corazon (Downtown House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 847 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Suite Coastal Ocean (Beach House) ![Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/3ee5dbe3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Coastal Ocean (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed Partial Oceanfront (Beach House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Oceanfront (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed Pool View (Beach House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/d1e68b6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Pool View (Beach House) 10.0 Exceptional 1 review ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for 2 Queen Beds Partial Ocean View (Beach House) ![2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/6a4049ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Queen Beds Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1 bedroom - Partial ocean view - Sleeps 4 - 2 Queen Beds ### View all photos for Suite Ocean View (Beach House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/w5667h3561x0y0-6cd6ec73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ### View all photos for Suite Panoramic Ocean Front (Beach House) ![Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0082f84b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Panoramic Ocean Front (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1 bedroom - Ocean view - Sleeps 3 - 1 King Bed ### View all photos for 1 King Bed Partial Ocean View (Beach House) ![Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/12000000/11630000/11620500/11620473/0f2aa396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Bed Partial Ocean View (Beach House) ### Highlights Furnished balcony Air conditioning Connecting rooms available Free rollaway/extra beds LED TV Blackout curtains Premium bedding Separate bedroom - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/84b4067e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Hot tub - Pet-friendly - Free Wi-Fi £164 includes taxes & fees 10 Jan - 11 Jan 2026 [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Indigo-Playa-Del-Carmen-By-Ihg.h120814106.Hotel-Information?chkin=2026-1-10&chkout=2026-1-11&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ef4a898e-936b-4eb1-88d9-74adcd983d01&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Platinum Yucatan Princess Adults Only - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.4 Very good 2,964 reviews £316 includes taxes & fees 4 Jan - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62812%2C-87.07154&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8G-zXZtwahQHfr6GG0BDYwfWmOI=) 5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 1 min walk \- 0.1 miles - Playa del Carmen Main Beach \- 2 min walk \- 0.1 miles - Quinta Alegría Shopping Mall \- 2 min walk \- 0.1 miles - Mamitas Beach \- 5 min walk \- 0.3 miles - Central Square \- 6 min walk \- 0.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Aldea Corazón - ‬1 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk - ‪Porfirio’s - ‬1 min walk - ‪Sonora Grill PRIME - ‬1 min walk - ‪Calle 12 - ‬1 min walk ## About this property ### Hyatt Centric Playa del Carmen - Downtown House & Beach House Luxury hotel near Quinta Avenida Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar and a free food/drink shopping service. This hotel is a great place to bask in the sun with a beachfront location and sunloungers. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a shopping centre on-site. Other perks include: - 2 outdoor pools along with cabanas, sunloungers and pool umbrellas - Local cuisine breakfast (surcharge), free bike hire and valet parking (surcharge) - A round-trip airport shuttle (surcharge), 1 meeting room and beach umbrellas - Wedding services, a front desk safe and tour/ticket information - Guest reviews give top marks for the helpful staff Room features All 119 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning. Extra amenities include: - Free extra beds and travel cots - Bathrooms with rainfall showers and free toiletries - 55-inch LED TVs with premium channels - Ceiling fans, daily housekeeping and phones ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free Wi-Fi 8.6 Excellent 697 reviews £111 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Penthouse, 3 Bedrooms, Partial Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/3000000/2860000/2857500/2857483/db8c2ff4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Taj Oceanfront & Beachside Condo Hotel Downtown Playa del Carmen - Pool - Hot tub - 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Free Wi-Fi 9.0 Wonderful 1,012 reviews £92 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)](https://images.trvl-media.com/lodging/1000000/1000000/992200/992175/d4613274.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mahekal Beach Front Resort & Spa Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,001 reviews £217 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=992175&PinnedHotelID=992175&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/ad068bab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 582 reviews £83 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HM Playa del Carmen Gonzalo Guerrero - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,003 reviews £141 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/19000000/18730000/18722800/18722766/c2b762c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Downtown Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 8.8 Excellent 1,219 reviews £166 includes taxes & fees 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=18722766&PinnedHotelID=18722766&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/2000000/1550000/1546000/1545982/67b822b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Porto Playa Condo Hotel & Beachclub Downtown Playa del Carmen - Pool - Hot tub - Kitchen - Parking included 9.2 Wonderful 418 reviews £192 includes taxes & fees 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1545982&PinnedHotelID=1545982&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/17000000/16040000/16036500/16036497/3fca58f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Carmen Hotel - Ocean Front Playa del Carmen - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 780 reviews £102 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=16036497&PinnedHotelID=16036497&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Secured, covered valet parking on site (USD 20 per night) - Limited on-site valet parking - Onsite parking includes off-street options ### Food and drink - Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children - 2 poolside bars - 2 restaurants - 3 bars/lounges - A coffee shop/cafe - A swim-up bar - Snack bar/deli ### Things to do - 2 outdoor pools - 24-hour gym - Free bicycle rentals - Shopping centre ### Family friendly - 2 outdoor pools - Free rollaway/extra bed - Laundry facilities - Lifeguards on site - Snack bar/deli - Travel cot ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - On the beach - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift (114 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk (76 centimetre high) - Wheelchair-accessible restaurant ### More - 2 buildings - 4 floors - Banquet hall - Built in 2015 - Lifeguards - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free rollaway/extra bed - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 55-inch LED TV with premium digital channels ### Food and drink - Champagne service - Free bottled water - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Connecting rooms available - Free local calls - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11:30 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music. ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 18 kg per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Free rollaway/extra beds! Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 300 per accommodation, per stay - Resort fee: USD 37.12 per accommodation, per night The resort fee includes: - Additional inclusions - Beach access - Beach loungers - Beach towels - Fitness/yoga classes - Health club access - In-room coffee - In-room safe - Phone calls We have included all charges provided to us by the property. ### Optional extras - Fee for local cuisine breakfast: approximately USD 25 to 30 for adults and USD 15 to 20 for children - Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6) - Valet parking fee: USD 20 per night - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 008-007-005811/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Thompson Playa Carmen Hotel Thompson Playa Carmen Thompson Playa Carmen Hotel Playa del Carmen Thompson Playa Carmen Playa del Carmen ## Frequently asked questions ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool? ### How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House? ### Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly? ### How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House? ### What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House? ### What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House? ### Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport? ### Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Amenities ### 8.8 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 114 8 - Good 31 6 - Okay 16 4 - Poor 10 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Sobhi 3 Dec 2025 Liked: Property conditions & facilities Amazing hotel with Hogg location ##### Sobhi Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Donald 8 Nov 2025 Liked: Cleanliness, property conditions & facilities All in all a great stay and excellent location! ##### Donald Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Andres A 13 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is one of the best hotels ,is beautiful and the view amazing, just in the corner from fifth Avenue and 2 blocks from the beach. ##### Andres A Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Dianfan 9 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. Beautiful room. However, the google map of the hotel is incorrect. ##### Dianfan Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Angela 6 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my 4th time staying at Hyatt Centric this year. I call this place home for sure. Incredible staff, plush and clean bedding, and beautiful rooftop views! ![](https://a.travel-assets.com/ugc/hotel-reviews/302d808f-3b24-4b76-9143-e85aff803523-1765051433215.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7b6ba869-d4be-4ce8-8a44-eaa946d68fa5-1765051464420.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angela Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Ileana 3 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Super clean, very nice staff, great location ##### Ileana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Berenice 28 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean and comfortable and excellent service… ##### Berenice Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Areli 9 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very nice and location close to everything ##### Areli Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Miguel 13 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, can be a but noisy in the balcony but the room is quiet. ##### Miguel Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Aboya 7 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again! ##### Aboya Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Juan 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location and room size ##### Juan Stayed 1 night in Mar 2025 ### 10/10 Excellent #### America Valeria 30 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things! ##### America Valeria Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Vladimir 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and very nice hotel! For the breakfast, we went to hyatt on the beach, which is much nicer expirience! All the hotel staff were really nice. ##### Vladimir Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Mark 27 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming. ##### Mark Stayed 14 nights in May 2025 ### 10/10 Excellent #### Elizabeth 31 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities My fourth time staying at this property. Best location. Wonderful breakfast on roof. Very comfortable bed. ##### Elizabeth Stayed 4 nights in May 2025 ### 10/10 Excellent #### jason 29 May 2025 Liked: Amenities Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some ##### jason Stayed 1 night in May 2025 ### 10/10 Excellent #### Kalib 18 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach. ##### Kalib Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Patricia 7 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Clean and well Located in the center of Playa Del Carmen. ##### Patricia Stayed 4 nights in Jan 2025 ### 6/10 Okay #### Calvin 3 Jan 2025 Disliked: Staff & service, amenities Close proximity to restaurants and night life ##### Calvin Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### Alfonso J 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service from the bar was millions great ##### Alfonso J Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Adam 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were very hospitable and helpful. They go above and beyond to make to feel welcome and taking care of all my needs. Specifically Soraya at the front desk. My shuttle did not show up, she helped try to call the company, called the sister hotel in case the shuttle showed up there, and helped me get a taxi to the airport. Highly recommend! ##### Adam Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Sivan 27 May 2025 Great service, nice people, very clean and looks like the pictures. It’s important to know There is 300$ deposit cash that you get at the check out And extra 32$ fee for a night that you don’t get back ![](https://a.travel-assets.com/ugc/hotel-reviews/c48cb495-122e-4645-894f-5a9fe40a64e7-1748359696381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sivan Stayed 4 nights in May 2025 ### 6/10 Okay #### Sasha 28 Jul 2025 Liked: Cleanliness, staff & service Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience ##### Sasha Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Shannon 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place if you want to be central to everything you need. Having the bikes to use was an awesome addition. I really enjoyed my stay here and would recommend. I wouldn't stay here if you want a quiet place as you can hear the music and nightlife from the rooms, however they even provided ear plugs for those who need a quiet sleep. ##### Shannon Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Mariana 30 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice decoration, excelente housekeeping service. 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