Playa del Carmen All inclusive Holidays

Some staffs were not friendly Don’t do the orientation for membership if you don’t want to join, it’s waste your time, waste half of your day

Best time ever

Food was great! Staff was super friendly and attentive A+++

The resort itself is nice .. the restaurants were clean and food was very good .. the bars close early and that was a drag for the person I traveled with .. they have a lot of wild life on the property so we couldn’t enjoy our swim up ..

Some staffs were not friendly Don’t do the orientation for membership if you don’t want to join, it’s waste your time, waste half of your day

The resort itself is nice .. the restaurants were clean and food was very good .. the bars close early and that was a drag for the person I traveled with .. they have a lot of wild life on the property so we couldn’t enjoy our swim up ..

First and foremost I’d like to personally thank Señor Martin for ensuring that I had a vegetarian lunch or dinner every evening. I was almost floored when I was handed a conventional menu and they had a plethora of meat options; little to no vegetarian options. The hotel reached out to me when I made the reservation, I told them my dietary preferences. I was told that I’d have to inform the chef the day prior what I would like to have for lunch and dinner the next day. This is unacceptable to me. This was not communicated to me when I made the reservation nor when the hotel reached out to me. Nevertheless, we made it work and for the most part I did enjoy my dinners most nights and the occasional times when I had lunch. Breakfast was a DELIGHT. I was able to have green juice all day long so I did appreciate that. The grounds inside are absolutely beautiful. I loved the trees & the wild animals that roamed around the property. I had the opportunity to see a monkey on one of my afternoon strolls. My personal plunge pool was not working as pictured. I was told upon arrival that I had to inform them 24hours prior if I wanted them to fill it up. What?! Unacceptable to me as far as I’m concerned. ThankGod for the outdoor shower on the roof. The property is getting a little worn down. The view of restaurant from the beach made me apprehensive about the overall condition of the resort. Some of the facilities and fixtures def need replacement or some TLC. Staff warm & friendly

Some staffs were not friendly Don’t do the orientation for membership if you don’t want to join, it’s waste your time, waste half of your day

The resort itself is nice .. the restaurants were clean and food was very good .. the bars close early and that was a drag for the person I traveled with .. they have a lot of wild life on the property so we couldn’t enjoy our swim up ..