- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds are beautiful staff was friendly loved our stay and will be returning next year
Stayed 7 nights in Dec 2019
Photo gallery
Guest reviews
Excellent
1,000 reviews
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning
Cleaning and safety practices
Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays
Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO
Explore the area
El Camaleon Mayakoba Golf Course6 min drive
Grand Coral Golf Riviera Maya9 min drive
Punta Esmeralda Beach16 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)46 min drive
Choose dates to view prices
Junior Suite, Pool Access ((Swimout) Deluxe)
Photos of Junior Suite, Pool Access ((Swimout) Deluxe)
Junior Suite, Pool Access ((Swimout) Deluxe)
4.7/5 guest room ratingMore detailsRoom amenities
- 592 sq ft
- Sleeps 3
- 1 King Bed and 1 Queen Sofa Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 30
Room details
1 King Bed and 1 Queen Sofa Bed
55 square metres m2 room, furnished balcony with pool views
Layout – Separate living room
Internet – Free WiFi
Entertainment – 42-inch plasma TV, satellite channels and iPod dock
Food & Drink – Coffee/tea maker, free stocked minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, single sofa bed and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Eco-friendly—LED light bulbs
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Junior Suite (deluxe)
Photos of Junior Suite (deluxe)
Junior Suite (deluxe)
4.5/5 guest room ratingMore detailsRoom amenities
- 592 sq ft
- Sleeps 3
- 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 30
Room details
2 Double Beds and 1 Queen Sofa Bed or 1 King Bed and 1 Queen Sofa Bed
55 square metres m2 room, furnished balcony with pool views
Layout – Separate living room
Internet – Free WiFi
Entertainment – 42-inch plasma TV, satellite channels and iPod dock
Food & Drink – Coffee/tea maker, free stocked minibar, 24-hour room service and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, single sofa bed and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Eco-friendly—LED light bulbs
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Deluxe Room, Swimout (Platinum)
Photos of Deluxe Room, Swimout (Platinum)
Deluxe Room, Swimout (Platinum)
4.6/5 guest room ratingMore detailsRoom amenities
- 581 sq ft
- Sleeps 3
- 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 30
Room details
2 Double Beds and 1 Queen Sofa Bed or 1 King Bed and 1 Queen Sofa Bed
54 square metres m2 room, furnished balcony with pool views
Layout – Separate living room
Internet – Free WiFi
Entertainment – 42-inch plasma TV, satellite channels and iPod dock
Food & Drink – Coffee/tea maker, free stocked minibar, 24-hour room service and free bottled water
Sleep – A pillow menu, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, single sofa bed and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Eco-friendly—LED light bulbs
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Deluxe Room (Platinum)
Photos of Deluxe Room (Platinum)
Deluxe Room (Platinum)
4.3/5 guest room ratingMore detailsRoom amenities
- 581 sq ft
- Sleeps 3
- 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 30
Room details
2 Double Beds and 1 Queen Sofa Bed or 1 King Bed and 1 Queen Sofa Bed
54 square metres m2 room, furnished balcony with pool views
Layout – Separate living room
Internet – Free WiFi
Entertainment – 42-inch plasma TV, satellite channels and iPod dock
Food & Drink – Coffee/tea maker, free stocked minibar, 24-hour room service and free bottled water
Sleep – A pillow menu, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, single sofa bed and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Eco-friendly—LED light bulbs
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Suite, Round Bed (Honeymoon)
Photos of Suite, Round Bed (Honeymoon)
Suite, Round Bed (Honeymoon)
More detailsRoom amenities
- 883 sq ft
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
82 square metres m2 room, furnished balcony with pool views
Layout – Separate living room
Relax - Indoor private hot tub
Internet – Free WiFi
Entertainment – 42-inch plasma TV, satellite channels and iPod dock
Food & Drink – Coffee/tea maker, free stocked minibar, 24-hour room service and free bottled water
Sleep – A pillow menu, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, single sofa bed and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Eco-friendly—LED light bulbs
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Suite, Round Bed, Swimout (Honeymoon)
Photos of Suite, Round Bed, Swimout (Honeymoon)
Suite, Round Bed, Swimout (Honeymoon)
5/5 guest room ratingMore detailsRoom amenities
- 882 sq ft
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
82 square metres m2 room, furnished balcony with pool views
Layout – Separate living room
Relax - Indoor private hot tub
Internet – Free WiFi
Entertainment – 42-inch plasma TV, satellite channels and iPod dock
Food & Drink – Coffee/tea maker, free stocked minibar, 24-hour room service and free bottled water
Sleep – A pillow menu, blackout drapes/curtains and turn-down serviceBathroom – Private bathroom, separate bathtub and shower, bathrobes and slippers
Practical – Safe, single sofa bed and iron/ironing board
Comfort – Air conditioning and daily housekeeping
Eco-friendly—LED light bulbs
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
About this area
Playa del Carmen
Located in Playa del Carmen, Platinum Yucatan Princess Adults Only - All inclusive is on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Take the opportunity to explore the area for water adventures such as scuba diving.
What's nearby
- El Camaleon Mayakoba Golf Course - 6 min drive
- 28 de Julio Square - 8 min drive
- Grand Coral Golf Riviera Maya - 9 min drive
- Playa 88 - 15 min drive
- Punta Esmeralda Beach - 16 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
Restaurants
- Yucatan — 1 min walk
- Bruschetta — 1 min walk
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Land activities
Fitness facilities
Football
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Dancing
Entertainment
On-site entertainment and activities
Access to on-site clubs
Awards and affiliations
Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Social distancing
Contactless check-in
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
Food and drink
- Free buffet breakfast available daily 7:00 AM–10:00 AM
- All buffet and à la carte meals, snacks and beverages included
- 6 restaurants
- 2 poolside bars, 8 bars/lounges and 1 beach bar
- 24-hour room service
- Coffee/tea in a common area
Things to do
- 13 outdoor pools
- 6 outdoor tennis courts
- Aerobics classes
- Basketball
- Beach volleyball
- Fitness centre
- Full-service spa
- Golf driving range
- Nightclub
- Sauna
- Shopping
- Hot tub
- Steam room
- Tennis
- Volleyball
Family friendly
- 13 outdoor pools
- Babysitting/childcare (surcharge)
- Dry-cleaning service
- Corner/local shop
- Laundry facilities
- Separate living room
- Snack bar/deli
Conveniences
- Lift
- Gift shop/newsstand
- Corner/local shop
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- Spanish
Business services
- Business centre
- Conference space (6426 square feet)
Outdoors
- Beach umbrellas
- Beachfront location
- Garden
- Pool sunloungers
- Pool umbrellas
- Terrace
Spa
- 8 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Couples treatment room(s)
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage/treatment rooms
- Reflexology
- Sauna
- Spa open daily
- Steam room
- Turkish bath/hammam
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Beach towels
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Separate bathtub and shower
Entertainment
- 42-inch plasma TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Free minibar
Outdoor space
- Furnished balcony
More
- Desk
- Iron/ironing board
- LED light bulbs
- Phone
- Safe
- Separate living room
- Slippers
Policies
Check-in
Check-in between 3 PM and midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 17 April 2020 to 14 September 2020 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: USD 1.40 per accommodation, per night
The charges below are included in your overall room price:
- New Year's Eve gala dinner fee
- Christmas Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in is available
Each guestroom is kept vacant for a minimum of 24 hours between bookings
We should mention
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not permitted at this adults-only property
Property is also known as
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adu
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults Only All inclusive
Frequently asked questions
Guest reviews
Overall score and ratings for Platinum Yucatan Princess Adults Only - All inclusive
4.3
Excellent
4.5
Cleanliness
4.5
Service and Staff
4.3
Amenities
4.3
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What else can I say but paradise!!! Every staff member we met had a smile and was eager to help with anything we needed.
Stayed 4 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Plenty of things to do. Staff is very friendly. Food was very good and very good varity throughout the resort.
Stayed 6 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very friendly and accommodating.
Stayed 6 nights in Mar 2020
This traveller didn’t leave comments with their review
Stayed 4 nights in Mar 2020
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