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Platinum Yucatan Princess Adults Only - All Inclusive

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

Featured image
On the beach, white sand, beach umbrellas, beach towels
13 outdoor pools, pool umbrellas, pool loungers
13 outdoor pools, pool umbrellas, pool loungers
13 outdoor pools, pool umbrellas, pool loungers

Overview of Platinum Yucatan Princess Adults Only - All Inclusive

VIP Access

Platinum Yucatan Princess Adults Only - All Inclusive

5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
  • Popular LocationGrand Coral Golf Riviera Maya10 min drive
  • Popular LocationPunta Esmeralda Beach14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Platinum Yucatan Princess Adults Only - All Inclusive is on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Take the opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • 28 de Julio Square - 8 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Punta Esmeralda Beach - 14 min drive
  • Playa 88 - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • Yucatan — 1 min walk
  • Bruschetta — 1 min walk
  • Coco's Cabanas - 4 min drive
  • Fonda Argentina - 6 min drive
  • La Vagabunda - 6 min drive

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 470 rooms feature thoughtful touches such as free minibar items and bathrobes, along with conveniences such as living rooms and coffee makers. In-room free WiFi and furnished balconies are standard, as are plasma TVs with satellite channels.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to furnished balconies. This accommodation offers separate living rooms. 42-inch Plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Nightclub
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Conference space (6426 square feet)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate living room
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system and a first aid kit

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 525 out of 995 reviews
5 - Excellent 53%
Rating 4 - Good. 277 out of 995 reviews
4 - Good 28%
Rating 3 - Okay. 114 out of 995 reviews
3 - Okay 11%
Rating 2 - Poor. 42 out of 995 reviews
2 - Poor 4%
Rating 1 - Terrible. 37 out of 995 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the swim out pools and the shower in the room
Stayed 4 nights in Jul 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything I like
Stayed 4 nights in Jul 2021

1/5 Terrible

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
First of all. I reserved this property in advance requesting a junior suite with King bed. Upon check in I was given full size beds. All they told me is they had no more king bed rooms available.I was not about to take the full beds when the purpose of this trip was to celebrate our wedding anniversary. They said I can upgrade and pay the difference for a platinum room so I did for an extra $300. When I got to the room I ended up walking in on an occupied room. I was so embarrassed because the occupants in that room were lying in bed and thought I had broken in or something. Very disappointing. All front desk could say was room control told them that room was available. After a while they finally found an empty room for us. This resort does Not cater to adult needs. We decided to take a late night swim at 1130pm in the pool. Many adults saw us in the pool and joined in. We were having a blast until the hotel staff came and threatened to call the police on us. We told them there are no families at this resort and all the adults in the pool were having a good time late swimming. They paid no attention and still were about to call the police. Overall I would not recommend this hotel if you want to come out and expecting to have a good adult vacation.
Stayed 4 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities. The food isn’t great, but passable. The beach was covered in seaweed, but that’s not the hotels fault. Overall great value
Stayed 3 nights in Jul 2021

1/5 Terrible

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointing stay on a trip with friends. The staff was rude, disrespectful and dishonest. We booked this trip based on amenities that were not available, and were treated very poorly!
Stayed 6 nights in Jul 2021