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On the beach, white sand, beach umbrellas, beach towels
13 outdoor pools, pool umbrellas, pool loungers
13 outdoor pools, pool umbrellas, pool loungers
13 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.3/5 Excellent
1,000 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
Popular LocationGrand Coral Golf Riviera Maya9 min drive
Popular LocationPunta Esmeralda Beach16 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Choose dates to view prices

  • Junior Suite, Pool Access ((Swimout) Deluxe)

    4.7/5 guest room rating

    Room amenities

    • 592 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Queen Sofa Bed
    More detailsJunior Suite, Pool Access ((Swimout) Deluxe)
  • Junior Suite (deluxe)

    4.5/5 guest room rating

    Room amenities

    • 592 sq ft
    • Sleeps 3
    • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
    More detailsJunior Suite (deluxe)
  • Deluxe Room, Swimout (Platinum)

    4.6/5 guest room rating

    Room amenities

    • 581 sq ft
    • Sleeps 3
    • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
    More detailsDeluxe Room, Swimout (Platinum)
  • Deluxe Room (Platinum)

    4.3/5 guest room rating

    Room amenities

    • 581 sq ft
    • Sleeps 3
    • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
    More detailsDeluxe Room (Platinum)
  • Suite, Round Bed (Honeymoon)

    Room amenities

    • 883 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, Round Bed (Honeymoon)
  • Suite, Round Bed, Swimout (Honeymoon)

    5/5 guest room rating

    Room amenities

    • 882 sq ft
    • Sleeps 2
    • 1 King Bed
    More details Suite, Round Bed, Swimout (Honeymoon)

About this area

Playa del Carmen

Located in Playa del Carmen, Platinum Yucatan Princess Adults Only - All inclusive is on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Take the opportunity to explore the area for water adventures such as scuba diving.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • 28 de Julio Square - 8 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • Playa 88 - 15 min drive
  • Punta Esmeralda Beach - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • Yucatan — 1 min walk
  • Bruschetta — 1 min walk

About this property

Platinum Yucatan Princess Adults Only - All inclusive

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All inclusive's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 470 rooms feature thoughtful touches such as free minibar items and bathrobes, along with conveniences such as living rooms and coffee makers. Complimentary wireless Internet access and furnished balconies are standard, as are plasma TVs with satellite channels.
Platinum Yucatan Princess Adults Only - All inclusive offers 470 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to furnished balconies. This accommodation offers separate living rooms. 42-inch Plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

13 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site clubs

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Aerobics classes
  • Basketball
  • Beach volleyball
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Nightclub
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 13 outdoor pools
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities
  • Separate living room
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Conference space (6426 square feet)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate living room
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 17 April 2020 to 14 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in is available
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adu
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults Only All inclusive

Frequently asked questions

Can I cancel my reservation for free at Platinum Yucatan Princess Adults Only - All inclusive and receive a full refund?
Yes, Platinum Yucatan Princess Adults Only - All inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Platinum Yucatan Princess Adults Only - All inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 13 outdoor pools.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Platinum Yucatan Princess Adults Only - All inclusive?
Self-parking is free at this property.
What time is check-in at Platinum Yucatan Princess Adults Only - All inclusive?
Check-in is from 3 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, volleyball and more.
Where is Platinum Yucatan Princess Adults Only - All inclusive located?
Nestled on the beach, this Playa del Carmen resort is within 3 mi (5 km) of Grand Coral Golf Riviera Maya, El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 miles (10 km).

Guest reviews

Overall score and ratings for Platinum Yucatan Princess Adults Only - All inclusive

4.3
Excellent
5 - Excellent
526
4 - Good
298
3 - Okay
110
2 - Mediocre
37
1 - Poor
29
4.5
Cleanliness
4.5
Service and Staff
4.3
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grounds are beautiful staff was friendly loved our stay and will be returning next year

Stayed 7 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What else can I say but paradise!!! Every staff member we met had a smile and was eager to help with anything we needed.

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice place to stay. Plenty of things to do. Staff is very friendly. Food was very good and very good varity throughout the resort.

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is always very friendly and accommodating.

Stayed 6 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Mar 2020