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On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Guest reviews

4.6/5 Wonderful
5,347 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Map

Explore the area

Popular LocationPier Navega4 min walk
Popular LocationPlaya del Carmen Main Beach5 min walk
Popular LocationNuestra Senora del Carmen Catholic Church8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Choose dates to view prices

  • Junior Suite, 2 Double Beds

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds
  • Junior Suite, 2 Double Beds, Garden View

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Garden View
  • Junior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

    Room amenities

    • 653 sq ft
    • Sleeps 3
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
  • Junior Suite, 2 Double Beds (Swim-Up)

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds (Swim-Up)
  • Junior Suite, 2 Double Beds, Pool View

    Room amenities

    • 653 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Pool View
  • Junior Suite, 2 Double Beds, Ocean View

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Ocean View
  • Junior Suite, 1 King Bed

    3.9/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed
  • Junior Suite, 1 King Bed

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed
  • Junior Suite, 1 King Bed (Walk-Out)

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed (Walk-Out)
  • Junior Suite, 1 King Bed, Garden View

    4.3/5 guest room rating

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Garden View
  • Junior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Accessible, Garden View (Mobility Accessible W/Roll-In Shower)
  • Junior Suite, 1 King Bed (Swim-Up)

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed (Swim-Up)
  • Junior Suite, 1 King Bed, Pool View

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Pool View
  • Junior Suite, 1 King Bed, Ocean View

    4.4/5 guest room rating

    Room amenities

    • 653 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Ocean View
  • Junior Suite, 1 King Bed (Swim-Up)

    Room amenities

    • 653 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed (Swim-Up)
  • Suite, 1 Bedroom

    Room amenities

    • 1331 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 Bedroom
  • Suite, 1 Bedroom

    Room amenities

    • 1331 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 Bedroom
  • Presidential Suite, 1 King Bed

    Room amenities

    • 1959 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Suite, 1 King Bed

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Playa del Carmen

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is located on the beach and in an area with good shopping. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Looking to get your feet wet? Scuba diving, waterskiing and windsurfing adventures can be found near the property. Our guests love the resort's central location.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Pier Navega - 4 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Central Square - 12 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Pelicanos — 1 min walk
  • Asiana — 1 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 513 rooms boast private spa tubs, and offer free WiFi and free minibar items. Balconies and pillowtop beds are standard, as are LED TVs with satellite channels.
Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers 513 forms of accommodation with private hot tubs and free minibar items. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 the outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPAzul has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Water activities

Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free valet parking

Food and drink

All buffet and à la carte meals, snacks and beverages included
8 restaurants and 1 coffee shop/cafe
7 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service

Things to do

3 outdoor pools
2 hot tubs
Aerobics classes
Beach volleyball
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness centre
Full-service spa
Outdoor tennis court
Pilates classes
Sauna
Shopping
Snorkelling
Steam room
Surfing/boogie boarding
Table tennis

Family friendly

3 outdoor pools
Dry-cleaning service
Free rollaway/extra beds
Laundry facilities
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference space (6781 square feet)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Outdoor furniture
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower

More

Beach towels
Designated smoking areas
Games
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Ceiling fan
Free rollaway beds
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hairdryer
Separate bathtub and shower

Entertainment

42-inch LED TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Balcony

More

Desk
In-room massage
Iron/ironing board
Laptop-compatible safe
Phone
Private hot tub
Separate sitting area
Slippers
Turndown service

Policies

Check-in

Check-in between 3 PM and 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 26 March 2020 to 30 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: MXN 1.65 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Student groups on spring break are not allowed.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Royal Playa Carmen All Inclusive Spa Resort
Royal All Inclusive Spa Resort
Royal Playa Carmen Spa
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Carmen AdultsOnly Incl

Frequently asked questions

Can I cancel my reservation for free at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated and receive a full refund?
Yes, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated?
As of 2 Jul 2020, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated on 3 Jul 2020 start from £243, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 3 outdoor pools.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM to 11:30 PM.
What time is check-out at this property?
Checkout is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, surfing/boogie boarding, tennis and more.
Where is this property located?
Located in Downtown, this beachfront resort is in the city centre, just steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes.

Guest reviews

Overall score and ratings for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

4.6
Wonderful
5 - Excellent
3,883
4 - Good
990
3 - Okay
266
2 - Mediocre
140
1 - Poor
68
4.8
Cleanliness
4.7
Service and Staff
4.3
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    everything was great. the people were polite and made us feel at home

    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 7 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    3rd time here. We love it. The resorts is beautiful. Staff is great. Plenty of entertainment. Plus Playa is right outside the door. The best resort!

    Stayed 6 nights in Mar 2020