Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.5 star property
Soak up sun-kissed days on pristine beaches with refreshing cocktails nearby.

Choose dates to view prices

Experience the ultimate retreat at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. With a white sand beach, 3 poolside bars, and a swim-up bar, you can soak up the sun in style. Indulge in massages at Innan spa or enjoy Pilates classes and fitness sessions at the gym. Explore shopping on site or relax with free beach cabanas and concerts by live bands.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
The current price is £217
includes taxes & fees
18 Aug - 19 Aug

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Room options

Available filters for rooms
Showing 21 of 21 rooms

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(29 reviews)
  • Garden view
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Junior Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(88 reviews)
  • Garden view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Pool View

8.8 out of 10
Excellent
(6 reviews)
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(65 reviews)
  • Ocean view
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Queen Beds, Accessible, Garden View

  • Garden view
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

Junior Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Junior Suite, 2 Queen Beds (Swim-Up)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Junior Suite, 1 King Bed, Accessible, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(23 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed

  • Resort view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 1 King Bed (Swim-Up)

7.0 out of 10
Good
(2 reviews)
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Presidential Suite, 1 King Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Located on the beach, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Quinta Avenida and Playa del Carmen Main Beach are two other places to visit that come recommended. Parasailing, boat tours and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    2 min walk - 0.1 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min walk - 0.3 miles
  • Central Square
    8 min walk - 0.5 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Restaurants

  • Bloody Mary Food Drinks & Rock
    2 min walk
  • Ah Cacao Chocolate Café
    2 min walk
  • Señor Frogs
    2 min walk
  • Il Pescatore Restorante Italiano
    2 min walk
  • Lobby Bar
    1 min walk

About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

  • All-inclusive property near Quinta Avenida
  • Located close to Playa del Carmen Main Beach and Mamitas Beach, Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive provides 3 poolside bars, a swim-up bar and concerts and live shows. With a beachfront location, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a massage, a body scrub and a body treatment at Innan, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Fusion cuisine. Pilates classes and fitness classes are offered at the gym; Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive also has a terrace, shopping on-site and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
  • Other perks include:
    • 3 outdoor pools along with cabanas, sunloungers and pool umbrellas
    • Free self-parking and valet parking
    • An outdoor tennis court, a water dispenser and a 24-hour front desk
    • Evening entertainment, a front desk safe and a computer station
    • Guest reviews speak highly of the beach locale, pool and helpful staff
  • Room features
  • All 524 rooms include comforts, such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches, such as premium bedding and laptop-compatible safes.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with hydromassage showers and designer toiletries
    • 55-inch LED TVs with satellite channels
    • Balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Entertainment

    • On-site entertainment and activities
    • On-site live performances

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Globe – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

As of 20 Jul 2026, prices found for a 1-night stay for 2 adults at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive on 18 Aug 2026 start from £217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Self-parking and valet parking are free at this property.

What time is check-in at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball and more.

Where is Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive located?

Located in Downtown Playa del Carmen, this beachfront property is in the city centre, just steps away from Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 1733 out of 2466 reviews
Rating 8 - Good. 422 out of 2466 reviews
Rating 6 - Okay. 161 out of 2466 reviews
Rating 4 - Poor. 81 out of 2466 reviews
Rating 2 - Terrible. 69 out of 2466 reviews

Reviews

Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay everyone was very kind and always ready to help us out with everything we need!
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 10-day stay at Hyatt Vivid Playa del Carmen. From the moment we arrived, we appreciated the hotel's relaxed atmosphere and the quality of its facilities. We thoroughly enjoyed the lively pool entertainment, the many workshops and activities offered throughout the day, the delicious cocktails, and the wide variety of food available at both the buffet and the à la carte restaurants. Our room was clean, comfortable, and well maintained throughout our stay. The staff deserve special recognition. Everyone we encountered was friendly, attentive, and always willing to help. A special thank you goes to José, the Manager on Duty, whose exceptional professionalism and genuine care made our stay even more enjoyable. He responded promptly to our requests and went above and beyond to ensure we had a great vacation. In our opinion, this hotel is an excellent choice for couples looking for a vacation focused on relaxation, great food, fun activities, and a welcoming atmosphere. However, it's important to know that the beach is not the hotel's main attraction. On the other hand, if you're looking for a beautiful pool, outstanding service, quality entertainment, excellent dining options, and a modern, relaxing environment Hyatt Vivid Playa del Carmen is a destination we recommend without hesitation.
Stayed 10 nights in Jun 2026
Verified

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went there for our anniversary and for a birthday. We had the most amazing time ever the food was spectacular. The grounds were immaculate. The rooms were beautiful. It was one of the best trips that we have ever went on. It does get a little quiet towards the end of the night, but it didn’t bother us at all because we hung out by the pool and the pool there’s always something to do there was a DJ and a lot of entertainment.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Matthew Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and fun time! Came for my birthday and they took care of us!
Stayed 8 nights in Jul 2026
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean and staff very friendly! Food was very good but buffet is very small. Restaurants offer good menus and food was delicious. Alcohol was not premium quality but good variety! The entertainment was ok except Masquerade night. Beach area is very small with one row of cabanas. Overall very good hotel!!
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 1st time at the Hyatt. Check in did drag a bit but after everything was nice. The room was huge with lots of room. The AC did not disappoint. The food was very good. The Pineapple margarita was the winner. The staff was super friendly and the room service was not a long wait. We rented a cabana for a day and no regrets what so ever. Our server Antonio went above on everything for us. We will definitely return.
Stayed 4 nights in Jul 2026
Verified

6/10 Okay

Vanessa Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that an Adults Only resort had no late night entertainment. Everything closed at midnight. Cheap liquor....premium liquor was an EXTRA charge. Beach access was not good. I would not return to this resort for these reasons.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 5 nights in Jul 2026
Verified

8/10 Good

Xuan Y

Liked: Staff & service, amenities, property conditions & facilities
Rooms were clean enough. Pool wasn’t that clean. Hence, that’s why I’m not giving 5 stars. Staffs were great. Food was ok. It’s rated as 4 and half stars, but it’s more like 3 and half to 4 stars max. Bathrooms were small. Doors of the bathrooms needs to be replaced. Liquid body soap and shampoo had no scent. My family and I were a group of 16 people. We chose this resort was mainly due to the beach, but unfortunately, the beach had red flag and tons of seaweed. Huge disappointment. The only restaurant was decent was Asiana, Barefood (Grab & Go, and the café. Pelicanos and La Casona were not good. Dolma was ok, but not great. Therefore, nothing about it was special. Will not come back here again. Our family made the best of it while we can. We had a great time due to the quality time with our family. Otherwise, we will not stay here again.
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, staff is very helpful and friendly. Shows and entertainment throughout the hotel are awesome. The food was not bad.
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Shade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property made of family vacation filled with fun and good times. It covered everything from over nine places to eat and snack with you wanna be fancy or just hang up in casual clothes a pool overlooking the Gulf of Mexico and endless elegance. We traveled as a family of eight and everyone has so many good things to say about the property. The staff is excellent and really pay attention to every detail to make everyone comfortable.. They really took all inclusive to a new level, this was awesome.!
Stayed 8 nights in Jul 2026
Verified

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, food, drinks, staff, huge rooms and walking distance to bars, shopping and restaurants. Only thing bad thing is would say, wasn't a deal breaker is that there wasn't much for late night entertainment for the after dark party people who want to keep hanging out!
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Rooms are spacious as described. The staff really friendly and helpful. All the amenities are well kept. The restaurants are phenomenal
Stayed 4 nights in Jul 2026
Verified

4/10 Poor

Zaid Al

Disliked: Staff & service
Rooms were clean, pool was also well maintained, the buffet had good options and tasty meals
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Calvin Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to stay!
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Dairobis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, wow, wow! Those are the only words that come to mind when I think about our stay. This hotel is simply AMAZING. Everything runs perfectly. It is spotless, spacious, well-organized, and beautifully maintained. The rooms are huge, incredibly comfortable, and so welcoming that you truly feel at home. The food was outstanding. The Mexican restaurants were absolutely delicious, and Asiana was on a whole different level in terms of quality. Unfortunately, we didn’t have the chance to try Dolma, but based on our experience with everything else, we have no doubt it is excellent as well. The icing on the cake was the service. Every single employee we encountered was kind, respectful, warm, and genuinely committed to making sure we had the best possible experience. We would especially like to recognize Antonio at Pelícano, whose sweet and relaxed personality made every visit enjoyable, and Andy at one of the Mexican restaurants, who went above and beyond with his attention to detail. Their hospitality truly made a difference. We experienced an exceptional level of service throughout our stay, and we will gladly return in the future. The only negative aspect of our experience was the VIP sales team. My goodness… they simply don’t let you breathe while trying to sell their membership. In our case, they even told us that the ferry port to Cozumel was closed in an attempt to convince us to sign up for their program. That was very disappointing and inappropriate. There should be
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was great. We had a hot tub in the room which was great. The staff were very nice and eager to help with anything you needed. Pool was clean and well maintained. Highly recommend renting a cabana next to the pool. We had a spa day with massages and hydrotherapy, both were top notch. We will definitely be booking another trip.
Stayed 3 nights in Jul 2026
Verified

4/10 Poor

Theresa

Our swim up was dirty. Tiles were molded. Rented a cabana only to have a girl puke in the pool and when I told the helpers, they didn’t get her out asap. Was told we would get some compensation…. We didn’t. Not my cup of tea
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely amazing. The staff were all so friendly, honestly one of the best resorts I have stayed in Mexico. Will be booking here again
Stayed 7 nights in Jul 2026
Verified

10/10 Excellent

Dolly Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Staff were support kind, helpful and friendly. I definely will be back.
Stayed 5 nights in Jul 2026
Verified

8/10 Good

Hani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good on the beach and close to restaurants and shops. We were put on different level from our friends facing the street. We were told if we wanted a garden or pool view it would be extra. It was an adult only but everything shut down early by midnight and you couldn’t get a drink after that.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable beds, no problem with air conditioning in the room, the staff was very nice and always ready to help
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Kenneth Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly helpful room clean
Stayed 2 nights in Jul 2026