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On the beach, white sand, beach volleyball, sailing
On the beach, white sand, beach volleyball, sailing
On the beach, white sand, beach volleyball, sailing
Outdoor pool

Guest reviews

4.5/5 Wonderful
1,000 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationPlayacar Golf Club2 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)10 min drive
Popular LocationCentral Square10 min drive
Popular LocationPlaya del Carmen Maritime Terminal15 min drive

Choose dates to view prices

  • Luxury Room

    4.7/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Double Beds
    More detailsLuxury Room
  • Luxury Single Room

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 1
    • 1 King Bed
    More detailsLuxury Single Room
  • Luxury Room (Royal view)

    4.3/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Double Beds
    More detailsLuxury Room (Royal view)
  • Luxury Single Room (Royal view)

    Room amenities

    • 538 sq ft
    • Sleeps 1
    • 1 King Bed
    More detailsLuxury Single Room (Royal view)
  • Luxury Single Room (Relax pool)

    Room amenities

    • 538 sq ft
    • Resort view
    • Sleeps 1
    • 1 King Bed
    More detailsLuxury Single Room (Relax pool)
  • Luxury Room (Relax pool)

    3.6/5 guest room rating

    Room amenities

    • 538 sq ft
    • Resort view
    • Sleeps 2
    • 1 King Bed OR 2 Double Beds
    More detailsLuxury Room (Relax pool)
  • Luxury Room (Sunrise)

    4.2/5 guest room rating

    Room amenities

    • 538 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed OR 2 Double Beds
    More detailsLuxury Room (Sunrise)
  • Luxury Single Room (Sunrise)

    Room amenities

    • 538 sq ft
    • Partial ocean view
    • Sleeps 1
    • 1 King Bed
    More detailsLuxury Single Room (Sunrise)

About this area

Playa del Carmen

Located on the beach, Royal Hideaway Playacar All Inclusive - Adults only is in Playa del Carmen's Playacar neighbourhood. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Spend some time exploring the area's activities, including golfing.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playacar Golf Club - 2 min drive
  • Central Square - 10 min drive
  • Nuestra Senora del Carmen Catholic Church - 11 min drive
  • Playa del Carmen Maritime Terminal - 15 min drive
  • Playa del Carmen Main Beach - 15 min drive

About this property

Royal Hideaway Playacar All Inclusive - Adults only

Beach spa retreat, walking distance from Playacar Golf Club
Spend the day relaxing on the beach or pampering yourself at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. All 200 rooms offer balconies, 24-hour room service and LCD TVs. Other amenities available to guests include minibars, premium bedding and separate bathtubs and showers.
Royal Hideaway Playacar All Inclusive - Adults only offers 200 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower and slippers. Housekeeping is provided on a daily basis.
An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Retreat has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking
  • Free valet parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Sailing
  • Sauna
  • Hot tub
  • Tennis
  • Volleyball

Family friendly

  • Arcade/game room
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Computer station

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Fan
  • Premium bedding

Bathroom

  • Separate bathtub and shower

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3:00 PM and 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children 17 and younger are not allowed at this property; all guests older than 17 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 1.50

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults Hotel
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hiaway Inclusive Adults

Frequently asked questions

Can I cancel my reservation for free at Royal Hideaway Playacar All Inclusive - Adults only and receive a full refund?
Yes, Royal Hideaway Playacar All Inclusive - Adults only offers free cancellation on select room rates, because flexibility matters! Please refer to Royal Hideaway Playacar All Inclusive - Adults only cancellation policy on our site for more details about any exclusions or requirements.
Does Royal Hideaway Playacar All Inclusive - Adults only have a pool?
Yes, this property has an outdoor pool.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Royal Hideaway Playacar All Inclusive - Adults only?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to 10:00 PM. Late check-in is available during limited hours.
What time is check-out at Royal Hideaway Playacar All Inclusive - Adults only?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, rowing/canoeing and more.
Where is this property located?
Nestled on the beach, this Playacar resort is within 2 mi (3 km) of Plaza Paraiso, Quinta Avenida and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within 2 miles (3 km).

Guest reviews

Overall score and ratings for Royal Hideaway Playacar All Inclusive - Adults only

4.5
Wonderful
5 - Excellent
690
4 - Good
190
3 - Okay
72
2 - Mediocre
27
1 - Poor
21
4.7
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is 5 stars all the way. Most importantly, the staff are phenomenal... everyone. They are friendly and have away of making guest fell special. The resort is set up to provide a peaceful getaway. The pool area is spacious, not over crowded. The overall atmosphere is relaxed and ADULT. Although there is plenty of fun and entertainment, it is not a spring break type of place. The resort has 5 restaurants, all with reservations. It was great! All of the restaurants have wonderful attentive servers. At Spices (modern Mexican) we had Antonio who was knowledgeable and entertaining. At Ventanas, which specializes in Andalusian cuisine, Cinar was our waiter a couple of times. He was fantastic. He even spoke to the chef to request a recipe for an item we had. Many thanks to the chef!! the managers at both Ventanas and Spices were attentive and made a point of coming around to ask how everything was. They do actually care about your experience The food is amazing at both Ventanas and Spices. Both chefs are spectacular at their cuisines. We had great experiences at all the restaurants. We attended a special lunch that was various paella dishes, that were prepared in front of the guest. Absolutely worth going! Don't miss out on afternoon tea. This is how we became acquainted with Cinar. He really does an outstanding job! The resort has a great small gym that is perfect for working out. it is a 15 - 20 minute walk to the start of the 5th ave area. This place is great!

Stayed 8 nights in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 6 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities

    The room is okay, clean which is nice. Pools were dirty and the hot tubs were even dirtier and didn't work. Staff is nice. Our last day there happened to be the day the hotel shutdown, some were warned and others were not which was disappointing to hear, from what i understood customers were transferred to another resort. Food was good also, better than most all inclusives'. Drinks were okay. The resort allows people to walk up and try to sell you things in the seating area in the sand which is annoying and they shouldn't be crossing over. Overall the property I'd say is a 3.5 star. Good place to stay if your looking for a cheaper stay.

    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was an unforgettable experience. It exceeded our expectations in our 25 years of marriage celebration. We are really very grateful.

    Stayed 6 nights in Mar 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 6 nights in Mar 2020