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Royal Hideaway Playacar All Inclusive - Adults only

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On the beach, white sand, beach volleyball, sailing
On the beach, white sand, beach volleyball, sailing
On the beach, white sand, beach volleyball, sailing
Outdoor pool

Overview of Royal Hideaway Playacar All Inclusive - Adults only

VIP Access

Royal Hideaway Playacar All Inclusive - Adults only

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationPlayacar Golf Club2 min drive
  • Popular LocationPaseo del Carmen4 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal7 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located on the beach, Royal Hideaway Playacar All Inclusive - Adults only is in Playa del Carmen's Playacar neighbourhood. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Playacar Golf Club - 2 min drive
  • Paseo del Carmen - 4 min drive
  • Yucatek Divers - 5 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Central Square - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive

Restaurants

  • Fruta Madre - 4 min drive
  • Rolandi's Pizzeria - 4 min drive
  • El tenedor - 4 min drive
  • Viva Margaritas bar - 4 min drive
  • Starbucks - 4 min drive

About this property

Royal Hideaway Playacar All Inclusive - Adults only

Elegant adults-only hotel on the beach
Spend the day relaxing on the beach or pampering yourself at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. All 200 rooms offer furnished balconies or patios, 24-hour room service and LCD TVs. Other amenities available to guests include minibars, premium bedding and separate baths and showers.
Royal Hideaway Playacar All Inclusive - Adults only offers 200 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms.

Bathrooms include a separate bath and shower and slippers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Retreat has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Sailing
  • Sauna
  • Hot tub
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Premium bedding

Bathroom

  • Separate bathtub and shower
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.50

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 5)
  • Airport shuttle fee per child: USD 0 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 685 out of 1001 reviews
5 - Excellent 68%
Rating 4 - Good. 191 out of 1001 reviews
4 - Good 19%
Rating 3 - Okay. 71 out of 1001 reviews
3 - Okay 7%
Rating 2 - Poor. 33 out of 1001 reviews
2 - Poor 3%
Rating 1 - Terrible. 21 out of 1001 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing!! Spices was our favorite restaurant experience!
Stayed 7 nights in Jun 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was our first time to this resort and we were immediately disappointed by the quality of food and drinks at this resort. Upon check-in, we went to lunch where we had "soupy" nachos, scaly fish, and under cooked fajitas. We were sad to hear that this was the only restaurant on the property that did breakfast and lunch. The "luxury pool" was merely a pond that if more than 4 people are there, its already crowded. Drinks were very strong, and then asked to scale down the liquor a little bit, got them "virgin style," with literally 0 alcohol in them. Luckily, I was able to reach an Expedia rep and help me find another resort in the area to move to and enjoy my vacation. Very disappointed in this resort.
Stayed 7 nights in Jun 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Most unusual problem that I don't know how we could have avoided. A/C sucked pretty much everywhere. Our room never really got cool. Asked twice and staff responded politely, but nothing changed. The dinner's were all indoors no options and pants required for guys, but temperature pushed into 90's so just a terrible situation. I'd suggest Expedia de-list Royal Hideaway Playcar forcing management to address. The staff were great and everything else as well, but without working a/c's Mexico resorts just ain't right.
Stayed 6 nights in Jun 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My husband I took a romantic getaway to Playa del Carmen and stayed at the Royal Hideaway for 7 nights, our first time staying at this property. We travel often so I am comparing past travel experiences to the one we just had.at the Royal Hideaway. As someone who reads every review possible about the property, the guest experiences, customer service, food, activities all the research to make sure our experience is enjoyable. We made our decision to stay at this at this Five Star/4 Diamond resort based on the reviews and the experiences that others had during their stays. I am sorry to say that the experience that we had was not the same experience as posted by many guests that had great experiences and posted positive reviews. We ran into multiple returning guests of the Royal Hideaway who have been staying there many years, each with incredible previous stays and stories about the exceptional service. I feel that for us the Royal Hideaway missed their mark of providing that excellent customer service experience that I read about and listened to. I would like to mention some of the staff that I thought stood out to me and would like to suggest looking or asking for these people: Alberto, The Deck – Antonio, The Grill - Hugo, Bar Allegria – Alejandra, Server at the pool bar – Javier and for activities Carlos & Mercedes.
Stayed 7 nights in Jun 2021

2/5 Poor

Travelled with family
Disliked: Amenities, property conditions & facilities
We have been to the Royal Hideaway over 13 times. We have taken friends and family another 5. The restaurants and wait staff were amazing. The bellmen have been there for years and were awesome. That was the only good we found. We didn’t sleep one full night. Our room was over 80. We complained and were told we had to run the blower continuously. That just moved the hot air around. We slept by the pool during the day. We only got room service for coffee twice in the seven days. They either didn’t answer or didn’t deliver. Every night but two when we arrived for our dinner reservation we were told we didn’t have one. We started taking our itinerary. The grounds were the worst ever. They stopped watering so everything was dry. My husband picked up three loads of trash in the trees around the serenity pool. We asked to be moved after the first night but that was ignored so we just let it go. When we checked out we weren’t even asked how our stay was. She was quite rude. Sad to say we will never return.
Stayed 7 nights in May 2021