Title: Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=29380961&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Express & Suites Playa Del Carmen by IHG Sun-soaked days and vibrant nights await near Mamitas Beach, where travelers enjoy a refreshing outdoor pool and staff who remember their names and preferences ## Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/e83e4081.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/dce7d24c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/357194fd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fitness facility - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/e6fd0c87.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Holiday Inn Express And Suites in central Playa del Carmen offers a breakfast buffet to start the day. Guests enjoy the rooftop terrace and outdoor pool after beach adventures. Business travelers value the dedicated center. Previous visitors praise the attentive staff. ## Reviews 9.0 Wonderful ## Popular amenities - Free Wi-Fi - Air-conditioning - Business services £101 includes taxes & fees 16 Mar - 17 Mar ## Room options ### Check availability for these dates Tonight [Feb 15 - Feb 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 16 - Feb 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 27 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Room ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/9f0913be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 19 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV Hypo-allergenic bedding - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 1 King Bed, Balcony ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Balcony 8.8 Excellent 29 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f58c8a0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.4 Exceptional 38 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV Hypo-allergenic bedding - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Mobility Accessible ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Mobility Accessible 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV Hypo-allergenic bedding - 409 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/cb806c35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 9.4 Exceptional 8 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV Hypo-allergenic bedding - 409 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 2 Queen Beds ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/b47b12a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds 8.8 Excellent 19 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV Hypo-allergenic bedding - 409 sq ft - 1 bedroom - Sleeps 6 - 2 Queen Beds ### View all photos for Suite, 1 King Bed, Balcony ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Balcony 9.8 Exceptional 17 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV - 409 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Suite, 1 King Bed ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/fed14c16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Fridge Flat-screen TV Hypo-allergenic bedding - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Holiday Inn Express & Suites Playa Del Carmen by IHG is in a shopping district and near the beach. The area's natural beauty can be seen at Mamitas Beach and Akumal Ecological Center, while Xcaret Eco Theme Park and Xel-Há Park are popular local attractions. Quinta Alegría Shopping Mall and Playa del Carmen Maritime Terminal are two other places to visit that come recommended. Take the opportunity to explore the area for water adventures such as swimming. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63077%2C-87.07146&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5ZUeU1exh7fKuypZQ7MrWDEgTFA=) Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720 ### What's nearby - ![Navidad en el Caribe ](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 2 min walk \- 0.1 miles - ![Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min walk \- 0.2 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.4 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 8 min walk \- 0.5 miles - Central Square 6 min walk \- 0.4 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 49 min drive ### Restaurants - Ah Cacao Chocolate Café 2 min walk - Starbucks 3 min walk - Los Bisquets Bisquets Obregón 2 min walk - Euro Grill 3 min walk - Suerte De Churro 1 min walk ## About this property ### Holiday Inn Express & Suites Playa Del Carmen by IHG Hotel near Mamitas Beach Located close to Quinta Alegría Shopping Mall and Playa del Carmen Maritime Terminal, Holiday Inn Express & Suites Playa Del Carmen by IHG provides a free breakfast buffet, a rooftop terrace and dry cleaning/laundry services. In addition to a business centre, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - A lift, smoke-free property and a computer station - A gift shop, bike parking and a TV in reception - Guest reviews say great things about the helpful staff, first-rate property condition and location Room features All 91 rooms have comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. More conveniences in all rooms include: - Free infant beds and free extra beds - Hypo-allergenic bedding, Tempur-Pedic beds and down duvets - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with satellite channels - Fridges, microwaves and coffee/tea makers ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 637 reviews £93 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - 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Pool - Hot tub - Free Wi-Fi - Air-conditioning 7.8 Good 1,028 reviews £88 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=4736075&PinnedHotelID=4736075&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 720 reviews £126 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/c393aec1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 1,000 reviews £50 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=1587167&PinnedHotelID=1587167&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free Wi-Fi 9.0 Wonderful 1,026 reviews £101 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=29380961,89275698,70558507,92927360,11516987) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - Coffee and tea in common areas ### Things to do - Bicycle storage - Outdoor pool - TV in common areas ### Family friendly - Free rollaway/extra bed - In-room cot - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 2 meeting rooms - Business centre - Computer station ### Outdoors - Outdoor furniture - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Braille/raised signage - Front entrance ramp - Handrails in stairways - Lift (109 centimetre wide door) - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (86 centimetre high) - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 5 floors - Banquet hall - Built in 2018 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Free rollaway/extra bed - Hypo-allergenic bedding - Pillow menu - Premium bedding - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Free bottled water - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds! Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8 AM to 10 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Parking height restrictions apply Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Holiday Inn Express Playa Carmen Hotel Playa del Carmen Holiday Inn Express Playa Carmen Hotel Inn Express Carmen Hotel Express Suites Carmen By Ihg Holiday Inn Express Suites Playa Del Carmen Holiday Inn Express Suites Playa Del Carmen by IHG Holiday Inn Express Suites Playa Del Carmen an IHG Hotel Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel ## Frequently asked questions ### Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a pool? ### How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### Is Holiday Inn Express & Suites Playa Del Carmen by IHG pet-friendly? ### How much is parking at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### What time is check-in at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### What time is check-out at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### Where is Holiday Inn Express & Suites Playa Del Carmen by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Amenities ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 660 8 - Good 230 6 - Okay 73 4 - Poor 21 2 - Terrible 21 ## Reviews ### 10/10 Excellent #### Yvette 28 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. ##### Yvette Stayed 6 nights in Jan 2026 ### 8/10 Good #### David 10 Jan 2026 Liked: Cleanliness, amenities Location and parking is great. ##### David Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Linda 22 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff went above and beyond to help with mobility issues we had. The bed was very soft, the room was clean, and there was a good selection at breakfast. ##### Linda Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Wei 11 Jan 2026 Liked: Cleanliness, property conditions & facilities Convenient location! Great services! ##### Wei Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Aman 4 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. 2 min walk to the popular tourist zone. ##### Aman Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Minfeng 31 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff are very helpful and friendly. ##### Minfeng Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### George 23 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was very clean ##### George Stayed 1 night in Jan 2026 ### 8/10 Good #### Raquel 3 Dec 2025 Location is great. ##### Raquel Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### John 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities It was all around experience had a great time staying here because of all the staff that are very accomodating. ##### John Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### MADOKA 28 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed here with my family. It’s perfect for families. It’s only one block away from Quinta Avenida (fifth Ave), yet it’s quiet and you don’t hear parties or karaoke music from outside. The location is great. It’s in a walking distance from everything you need to go when you’re in Playa del Carmen. (Restaurants, the beach, ADO bus station, Ferry dock and Walmart) the staff were very polite and helpful. Big thanks to the travel desk agent Cuba! He took a time and helped us plan our visit to Cozumel island. The room was very spacious and the shower, AC and everything worked perfect. I’ll definitely stay there again when we go back to Playa del Carmen. ![](https://a.travel-assets.com/ugc/hotel-reviews/5ad10905-28f2-46b0-9a37-a4625d0b7542-1766937752173.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Water pressure is good. Never runs out of hot water!](https://a.travel-assets.com/ugc/hotel-reviews/3d96931d-c9d6-4064-b174-28304b9d2f70-1766937757714.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MADOKA Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Sonia 3 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Prime location! Very convenient and natural food! Close to the beach, shopping, restaurants, and laundry services. Everything is walkable, even the best beach is just 5-8 minutes away on foot! ##### Sonia Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Marcos 16 Oct 2025 Liked: Cleanliness, staff & service Excellent service. ##### Marcos Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Mona 8 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very friendly and helpful ##### Mona Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Rodrigo 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location! Great price ##### Rodrigo Stayed 1 night in Sep 2025 ### 8/10 Good #### PAVITER 14 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay if you are not looking for an all inclusive. Great location, friendly staff and good sized rooms. ##### PAVITER Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Andrew H 31 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely location and great staff ##### Andrew H Stayed 5 nights in May 2025 ### 10/10 Excellent #### Jose 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good location Staff very helpful Breakfast is good I will stay again ##### Jose Stayed 3 nights in May 2025 ### 10/10 Excellent #### Frances 13 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice rooftop pool, great location, big rooms, value for money, friendly staff ##### Frances Stayed 2 nights in Jul 2025 ### 8/10 Good #### Mira 8 Jan 2026 Liked: Cleanliness This was my first visit to playa del carmen, so I felt like staying in a chain hotel wasn't a bad idea. This place is ok- the rooms were clean, spacious, and having breakfast included is nice, even though again, it was just ok and when it got crowded at breakfast the service couldn't keep up with having enough coffee, cups, glasses, etc. The location is good, and all the receptionists were super nice and helpful, even when it got very crowded as it was high season over new years when we were there. Our room didn't have an external window, that was a bummer. Again, it was all "ok" but not great. We didn't spend a ton of time there because we had an activity planned every day we were there. I might have felt like returning here if the price was great, but for a place that we basically just slept in, I don't feel like the value was there. Just have your expectations set appropriately if you stay here. ##### Mira Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Sara Elena 12 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice hotel excellent service Cleaned everything properly would come again ##### Sara Elena Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Anabella 18 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente service, welcoming and friendly 😊 breakfast good and tasty 😋 we will be booking again for sure ##### Anabella Stayed 1 night in May 2025 ### 8/10 Good #### Sarah 12 Jun 2025 Liked: Property conditions & facilities Good location. ##### Sarah Stayed 3 nights in May 2025 ### 10/10 Excellent #### Matthew 28 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The front desk personnel were friendly, the property was clean and quiet, and the bed was comfortable. ##### Matthew Stayed 1 night in May 2025 ### 10/10 Excellent #### Donna 21 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean hotel and easy check in! ##### Donna ### 10/10 Excellent #### Alfredo 14 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was great, they went above and beyond. Rooms were clean. Pool roof top had a beautiful view. Breakfast qas pretty much the same every day but we loved it. Will definitely be returning to this hotel next visit. ##### Alfredo Stayed 6 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Mayan Palace Riviera Maya, Playa Pareso ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mayan-Palace-Riviera-Maya.h32626814.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - 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