Title: Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=29380961&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Express & Suites Playa Del Carmen by IHG Sun-soaked days and vibrant nights await near Mamitas Beach, where travelers enjoy a refreshing outdoor pool and staff who remember their names and preferences ## Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fitness facility - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/e6fd0c87.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/357194fd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/dce7d24c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Holiday Inn Express & Suites Playa Del Carmen by IHG (Playa del Carmen)](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/e83e4081.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Holiday Inn Express And Suites in central Playa del Carmen offers a breakfast buffet to start the day. Guests enjoy the rooftop terrace and outdoor pool after beach adventures. Business travelers value the dedicated center. Previous visitors praise the attentive staff. ## Reviews 9.0 Wonderful ## Popular amenities - Free Wi-Fi - Air-conditioning - Business services £77 includes taxes & fees 24 Apr - 25 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Room ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/9f0913be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 19 reviews - 344 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room, 1 King Bed, Balcony ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Balcony 8.8 Excellent 29 reviews - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f58c8a0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.4 Exceptional 38 reviews - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Mobility Accessible ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Mobility Accessible 9.4 Exceptional 3 reviews - 409 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/cb806c35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 9.4 Exceptional 8 reviews - 409 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 2 Queen Beds ![32-inch flat-screen TV with satellite channels, TV](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/b47b12a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds 8.6 Excellent 21 reviews - 409 sq ft - 1 bedroom - Sleeps 6 - 2 Queen Beds ### View all photos for Suite, 1 King Bed, Balcony ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/f1656395.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Balcony 9.8 Exceptional 17 reviews - 409 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Suite, 1 King Bed ![Premium bedding, down duvets, Tempur-Pedic beds, in-room safe](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/fed14c16.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed 8.0 Very good 2 reviews - 409 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1590000/1587200/1587167/c393aec1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Wyndham Garden Playa del Carmen Playacar - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 1,000 reviews £65 includes taxes & fees 1 May - 2 May [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Garden-Playa-Del-Carmen.h1587167.Hotel-Information?chkin=2026-5-1&chkout=2026-5-2&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=29bb49d1-ea1c-4de7-a229-d9eee60efbef&top_cur=GBP) Ad ![2 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19140000/19138900/19138867/58ae47f4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Holiday-Inn-Express-And-Suites-Playa-Del-Carmen.h29380961.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Holiday Inn Express & Suites Playa Del Carmen by IHG is in a shopping district and near the beach. The area's natural beauty can be seen at Mamitas Beach and Akumal Ecological Center, while Xcaret Eco Theme Park and Xel-Há Park are popular local attractions. Quinta Alegría Shopping Mall and Playa del Carmen Maritime Terminal are two other places to visit that come recommended. Take the opportunity to explore the area for water adventures such as swimming. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63077%2C-87.07146&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5ZUeU1exh7fKuypZQ7MrWDEgTFA=) Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720 ### What's nearby - ![Quinta Alegría Shopping Mall](https://images.trvl-media.com/place/601751/550db3d9-e979-4a7d-bea8-ef81728e4f57.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Alegría Shopping Mall 2 min walk \- 0.1 miles - ![Quinta Avenida](https://images.trvl-media.com/place/601751/f7a7cd1e-a63b-44de-b1ad-0949daac4415.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quinta Avenida 3 min walk \- 0.2 miles - ![Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico](https://images.trvl-media.com/place/6159559/35945f0e-9105-4f54-883a-1397b4824eeb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa del Carmen Main Beach 6 min walk \- 0.4 miles - ![Mamita's Beach en Playa del Carmen](https://images.trvl-media.com/place/6159527/e84b9308-5452-4763-8358-59548a461ac4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mamitas Beach 8 min walk \- 0.5 miles - Central Square 6 min walk \- 0.4 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 49 min drive ### Restaurants - Ah Cacao Chocolate Café 2 min walk - Starbucks 3 min walk - Los Bisquets Bisquets Obregón 2 min walk - Euro Grill 3 min walk - Suerte De Churro 1 min walk ## About this property ### Holiday Inn Express & Suites Playa Del Carmen by IHG Hotel near Mamitas Beach Located close to Quinta Alegría Shopping Mall and Playa del Carmen Maritime Terminal, Holiday Inn Express & Suites Playa Del Carmen by IHG provides a free breakfast buffet, a rooftop terrace and dry cleaning/laundry services. In addition to a business centre, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - Bike parking, tour/ticket information and a TV in reception - A gift shop, a lift and 2 meeting rooms - Guest reviews say great things about the helpful staff, first-rate property condition and location Room features All 91 rooms have comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. More conveniences in all rooms include: - Free infant beds and free extra beds - Hypo-allergenic bedding, Tempur-Pedic beds and down duvets - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with satellite channels - Fridges, microwaves and coffee/tea makers ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 673 reviews £102 includes taxes & fees 3 Apr - 4 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Playa del Carmen Playacar - Pool - Breakfast included - 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16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HM Playa del Carmen Gonzalo Guerrero - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,000 reviews £83 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/14971325.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,277 reviews £37 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 745 reviews £97 includes taxes & fees 30 Apr - 1 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-30&endDate=2026-05-01&selected=19138867&PinnedHotelID=19138867&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48890000/48886100/48886018/a6730ffd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliora By Bunik Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Laundry room 9.2 Wonderful 1,003 reviews £34 includes taxes & fees 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=48886018&PinnedHotelID=48886018&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - Pool - Hot tub - Parking included - Free Wi-Fi 9.0 Wonderful 1,034 reviews £72 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=33273173&PinnedHotelID=33273173&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/2000000/1700000/1696100/1696083/56f29e39.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Riviera Maya Suites Downtown Playa del Carmen - Pool - Pet-friendly - Kids’ pool - Parking included 9.4 Exceptional 492 reviews £58 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=1696083&PinnedHotelID=1696083&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=29380961,89275698,70558507,15711343,92927360) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - Coffee and tea in common areas ### Things to do - Bicycle storage - Outdoor pool - TV in common areas ### Family friendly - Free rollaway/extra bed - In-room cot - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 2 meeting rooms - Business centre - Computer station ### Outdoors - Outdoor furniture - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Braille/raised signage - Front entrance ramp - Handrails in stairways - Lift (109 centimetre wide door) - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (86 centimetre high) - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 5 floors - Banquet hall - Built in 2018 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Free rollaway/extra bed - Hypo-allergenic bedding - Pillow menu - Premium bedding - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Coffee/tea maker - Free bottled water - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds! Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8 AM to 10 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Parking height restrictions apply Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Holiday Inn Express Playa Carmen Hotel Playa del Carmen Holiday Inn Express Playa Carmen Hotel Inn Express Carmen Hotel Express Suites Carmen By Ihg Holiday Inn Express Suites Playa Del Carmen Holiday Inn Express Suites Playa Del Carmen by IHG Holiday Inn Express Suites Playa Del Carmen an IHG Hotel Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel ## Frequently asked questions ### Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a pool? ### How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### Is Holiday Inn Express & Suites Playa Del Carmen by IHG pet-friendly? ### How much is parking at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### What time is check-in at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### What time is check-out at Holiday Inn Express & Suites Playa Del Carmen by IHG? ### Where is Holiday Inn Express & Suites Playa Del Carmen by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Amenities ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 661 8 - Good 228 6 - Okay 71 4 - Poor 19 2 - Terrible 21 ## Reviews Verified ### 10/10 Excellent #### Donald 26 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was fantastic throughout our stay. From the front desk to the room cleaning. I would especially like to commend Roberto for all of his help. ##### Donald Stayed 14 nights in Mar 2026 Verified ### 10/10 Excellent #### Kasey 6 Mar 2026 Liked: Cleanliness, staff & service, property conditions & facilities Clean room, house keeping makes cute animals with the towels. Shops right around the corner, breakfast is decent ##### Kasey Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Yvette 28 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. ##### Yvette Stayed 6 nights in Jan 2026 Verified ### 8/10 Good #### David 10 Jan 2026 Liked: Cleanliness, amenities Location and parking is great. ##### David Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Jane 28 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Ricardo at the front desk was AMAZING! All the staff were SO helpful and so nice to work with. Thank you ##### Jane Stayed 5 nights in Feb 2026 Verified ### 8/10 Good #### Rameet Singh 1 Mar 2026 Liked: Cleanliness, amenities, property conditions & facilities The hotel surely met our expectations - room was clean and staff was courteous. Included breakfast is a nice add-on - keep in mind the options are limited. Location of the hotel is convenient - ideally located from 5th avenue - we didn’t encounter any noise issues. ##### Rameet Singh Stayed 6 nights in Feb 2026 Verified ### 10/10 Excellent #### Linda 22 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff went above and beyond to help with mobility issues we had. The bed was very soft, the room was clean, and there was a good selection at breakfast. ##### Linda Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Aman 4 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great location. 2 min walk to the popular tourist zone. ##### Aman Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Wei 11 Jan 2026 Liked: Cleanliness, property conditions & facilities Convenient location! Great services! ##### Wei Stayed 6 nights in Dec 2025 Verified ### 10/10 Excellent #### Minfeng 31 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff are very helpful and friendly. ##### Minfeng Stayed 7 nights in Dec 2025 Verified ### 8/10 Good #### Raquel 3 Dec 2025 Location is great. ##### Raquel Stayed 6 nights in Nov 2025 Verified ### 10/10 Excellent #### George 23 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Room was very clean ##### George Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### John 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities It was all around experience had a great time staying here because of all the staff that are very accomodating. ##### John Stayed 7 nights in Nov 2025 Verified ### 8/10 Good #### Susan 19 Nov 2025 Liked: Cleanliness, staff & service, amenities Spotless room, helpful friendly staff, comfortable bed, good breakfast, enjoyed the tv channels, everything worked in the room. ##### Susan Stayed 4 nights in Nov 2025 Verified ### 10/10 Excellent #### Sonia 3 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Prime location! Very convenient and natural food! Close to the beach, shopping, restaurants, and laundry services. Everything is walkable, even the best beach is just 5-8 minutes away on foot! ##### Sonia Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### MADOKA 28 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed here with my family. It’s perfect for families. It’s only one block away from Quinta Avenida (fifth Ave), yet it’s quiet and you don’t hear parties or karaoke music from outside. The location is great. It’s in a walking distance from everything you need to go when you’re in Playa del Carmen. (Restaurants, the beach, ADO bus station, Ferry dock and Walmart) the staff were very polite and helpful. Big thanks to the travel desk agent Cuba! He took a time and helped us plan our visit to Cozumel island. The room was very spacious and the shower, AC and everything worked perfect. I’ll definitely stay there again when we go back to Playa del Carmen. ![](https://a.travel-assets.com/ugc/hotel-reviews/5ad10905-28f2-46b0-9a37-a4625d0b7542-1766937752173.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Water pressure is good. Never runs out of hot water!](https://a.travel-assets.com/ugc/hotel-reviews/3d96931d-c9d6-4064-b174-28304b9d2f70-1766937757714.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MADOKA Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### Marcos 16 Oct 2025 Liked: Cleanliness, staff & service Excellent service. ##### Marcos Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### Mona 8 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very friendly and helpful ##### Mona Stayed 5 nights in Sep 2025 Verified ### 10/10 Excellent #### Andrew H 31 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely location and great staff ##### Andrew H Stayed 5 nights in May 2025 Verified ### 10/10 Excellent #### Jose 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good location Staff very helpful Breakfast is good I will stay again ##### Jose Stayed 3 nights in May 2025 Verified ### 8/10 Good #### PAVITER 14 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay if you are not looking for an all inclusive. Great location, friendly staff and good sized rooms. ##### PAVITER Stayed 4 nights in Jul 2025 Verified ### 10/10 Excellent #### Rodrigo 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location! Great price ##### Rodrigo Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Frances 13 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice rooftop pool, great location, big rooms, value for money, friendly staff ##### Frances Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Sara Elena 12 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice hotel excellent service Cleaned everything properly would come again ##### Sara Elena Stayed 4 nights in Jul 2025 Verified ### 10/10 Excellent #### Anabella 18 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente service, welcoming and friendly 😊 breakfast good and tasty 😋 we will be booking again for sure ##### Anabella Stayed 1 night in May 2025 ### Expedia's Latest Trends ### Hotels > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) > - 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