Holiday Inn Express & Suites Playa Del Carmen by IHG

Property class: 3

Choose dates to view prices

Located close to Quinta Alegría Shopping Mall and Mamitas Beach, Holiday Inn Express & Suites Playa Del Carmen by IHG provides a free breakfast buffet, a rooftop terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is £70
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room

A hotel room with a wooden desk, a black office chair, a flat-screen TV mounted on the wall, a bed with white bedding, and a wardrobe with two doors.

Standard Room

9.0 out of 10
Wonderful
(21 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(31 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a microwave, and a coffee maker.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(50 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Mobility Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a door leading to a hallway.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(9 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

A hotel room with a blue sofa, a wooden coffee table, two beds with white bedding, and a wooden headboard.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(18 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a kitchenette in the background.

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Located in Gonzalo Guerrero, a neighbourhood in Playa del Carmen, Holiday Inn Express & Suites Playa Del Carmen by IHG is in a shopping district and near the beach. The area's natural beauty can be seen at Mamitas Beach and Akumal Ecological Center, while Xcaret Eco Theme Park and Xel-Há Park are popular local attractions. Quinta Alegría Shopping Mall and Playa del Carmen Maritime Terminal are two other places to visit that come recommended. Take the opportunity to explore the area for water adventures such as swimming. Visit our Playa del Carmen travel guide
Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720

What's nearby

  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    2 min walk - 0.1 miles
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    3 min walk - 0.2 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    8 min walk - 0.5 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • Central Square
    6 min walk - 0.4 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    49 min drive

Restaurants

  • Starbucks
    3 min walk
  • Bloody Mary Food Drinks & Rock
    3 min walk
  • Ah Cacao Chocolate Café
    2 min walk
  • Los Bisquets Bisquets Obregón
    2 min walk
  • Cocinando A La Mexicana
    1 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

  • Hotel near Quinta Alegría Shopping Mall
  • Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Holiday Inn Express & Suites Playa Del Carmen by IHG provides a free breakfast buffet, a rooftop terrace and dry cleaning/laundry services. In addition to a business centre, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • 2 meeting rooms, luggage storage and a 24-hour front desk
    • Bike parking, a gift shop and smoke-free property
    • Guest reviews say great things about the helpful staff, first-rate property condition and location
  • Room features
  • All 91 rooms have comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
  • More conveniences in all rooms include:
    • Free infant beds and free extra beds
    • Hypo-allergenic bedding, Tempur-Pedic beds and down duvets
    • Bathrooms with showers and free toiletries
    • 32-inch flat-screen TVs with satellite channels
    • Fridges, microwaves and coffee/tea makers

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Frequently asked questions

Does Holiday Inn Express & Suites Playa Del Carmen by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 10 PM.

How much does it cost to stay at Holiday Inn Express & Suites Playa Del Carmen by IHG?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Playa Del Carmen by IHG on 26 Nov 2026 start from £70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express & Suites Playa Del Carmen by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Holiday Inn Express & Suites Playa Del Carmen by IHG?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Holiday Inn Express & Suites Playa Del Carmen by IHG located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Mamitas Beach. Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 669 out of 1008 reviews
Rating 8 - Good. 226 out of 1008 reviews
Rating 6 - Okay. 73 out of 1008 reviews
Rating 4 - Poor. 19 out of 1008 reviews
Rating 2 - Terrible. 21 out of 1008 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely ce people great service Great location
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast included
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Convenient location with very helpful staff.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, supportive and helpful. There were some issues with my room and some of the amenities, but I was able to work with the staff to come to a solution fairly reasonably and quickly. Despite some issues, the location was convenient, the rooms were fairly clean and I would stay there again if I came back to Playa Del Carmen
Stayed 8 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Close to 5th Avenue. Breakfast included was a plus.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and welcoming staff. Will come back!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location , everything is so close. Everyone is very nice and helpful. I will booked again.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Location and parking is great.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Location is great.
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
very clean, calm, walkimg distance of everything and friendly/helpfull staff
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night as our flight was canceled and the all inclusive wanted to charge us an outrageous price to stay another night. We had a wonderful stay here, staff were friendly and nice and accommodating. The area was beautiful and safe and we found great food options on 5th ave.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was all around experience had a great time staying here because of all the staff that are very accomodating.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, house keeping makes cute animals with the towels. Shops right around the corner, breakfast is decent
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic throughout our stay. From the front desk to the room cleaning. I would especially like to commend Roberto for all of his help.
Stayed 14 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. 2 min walk to the popular tourist zone.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Convenient location! Great services!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the professional staff, well maintained overall, plus complimentary breakfast. If I had to complain it was a mechanical issue. The doors to each room were very solid and steel. The doors had spring hinges which would close door behind you, the problem was that there was no device to slow the doors down and they would crash shut .... loudly! We heard doors slamming shut throughout the night waking us up.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean. Breakfast was great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and spacious, the rooftop pool was lovely and it's in the perfect location to explore playa del Carmen without the noise from 5th ave. The staff were also incredibly friendly, we had a great experience with Cecilia and all the team. The breakfast was fairly limited, but considering it's included in the price, it was very good value.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Spotless room, helpful friendly staff, comfortable bed, good breakfast, enjoyed the tv channels, everything worked in the room.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to help with mobility issues we had. The bed was very soft, the room was clean, and there was a good selection at breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodation for a great price. We decided to stay an extra day in Cancun and booked this after leaving the resort. Very clean and the staff were amazing and kind. The only thing is they didn’t have face towels in the bathroom, only the large drying towels and hand towels, I didn’t ask for any so that could be my mistake.
Stayed 1 night in Apr 2026