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Ocean Maya Royale All Inclusive Adults Only

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On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
2 outdoor pools, pool umbrellas

Overview of Ocean Maya Royale All Inclusive Adults Only

Ocean Maya Royale All Inclusive Adults Only

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationTres Rios Ecopark6 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course8 min drive
  • Popular LocationGrand Coral Golf Riviera Maya12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

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About this area

Playa del Carmen

Located in Playa del Carmen, Ocean Maya Royale All Inclusive Adults Only is in the entertainment district and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Maroma Beach. Xplor Theme Park and Xcaret Eco Theme Park are also worth visiting. Spend some time exploring the area's activities, including golfing.
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Popular Location

What's nearby

  • Tres Rios Ecopark - 6 min drive
  • El Camaleon Mayakoba Golf Course - 8 min drive
  • Grand Coral Golf Riviera Maya - 12 min drive
  • Maroma Beach - 16 min drive
  • Punta Esmeralda Beach - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • La Hacienda — 1 min walk
  • El Charro — 1 min walk
  • Burger Stop - 9 min drive
  • El Puerto - 10 min drive
  • Casa del Lago - 11 min drive

About this property

Ocean Maya Royale All Inclusive Adults Only

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale All Inclusive Adults Only's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 320 rooms offer free WiFi, furnished balconies and LCD TVs with satellite channels. Guests will also find minibars, room service and coffee makers.
Ocean Maya Royale All Inclusive Adults Only offers 320 forms of air-conditioned accommodation with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and local non-alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • All buffet and à la carte meals, snacks and local non-alcoholic beverages included
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Hot tub
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Computer station
  • Conference space (2012 square feet)
  • A meeting room

Outdoors

  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • No lift (single-level property)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Free WiFi
Free WiFi
4 star
4 star
Business-friendly
Business-friendly
Parking included
Parking included
All-Inclusive Resort
All-Inclusive Resort
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 3 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 650

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A
Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 456 out of 1003 reviews
5 - Excellent 45%
Rating 4 - Good. 355 out of 1003 reviews
4 - Good 35%
Rating 3 - Okay. 98 out of 1003 reviews
3 - Okay 10%
Rating 2 - Poor. 51 out of 1003 reviews
2 - Poor 5%
Rating 1 - Terrible. 43 out of 1003 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful! I've vacationed in Mexico a few times and Ocean Maya is definitely one of my favorite resorts. Special shout out to the entertainment staff, especially Sexy Papi, Hector and Brown Sugar, for keeping the energy high and lively. Octavio and Oli also did an amazing job tending the bar and keeping guests "hydrated!" Overall it was an unforgettable experience. The staff did a great job at keeping everything safe and sanitary, making sure guests are enjoying their vacation, and ensuring safety and comfort. I would highly recommend!
Stayed 5 nights in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 4 nights in May 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel were amazing. Friendly, happy and seemed truly happy to be there. The food was decent - but the Italian restaurant was exceptional. I am planning on coming back next year......
Stayed 4 nights in May 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very clean, the grounds were vey well kept. Cant think of any negative things about the resort
Stayed 4 nights in May 2021