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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, pool loungers

Guest reviews

4.2 out of 5 Very good
2,273 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationXplor Theme Park16 min walk
AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
Popular LocationXcaret Eco Theme Park19 min drive
Popular LocationPlayacar Golf Club21 min drive

Choose dates to view prices

  • Royal Level Luxury Room

    Room amenities

    • 429 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room
  • Royal Level Luxury Room 1AD

    Room amenities

    • 431 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room 1AD
  • Deluxe Room Concierge

    3.8/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room Concierge
  • Deluxe Room Concierge 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room Concierge 1AD
  • Junior Suite

    4.4/5 guest room rating

    Room amenities

    • 502 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite
  • Junior Suite 1AD

    Room amenities

    • 506 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite 1AD
  • Deluxe Room

    4/5 guest room rating

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room
  • Deluxe Room 1AD

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room 1AD
  • Royal Level Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite
  • Royal Level Suite 1AD

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite 1AD
  • Deluxe Room Unlimited XCARET Entrance and Xperience

    Room amenities

    • 341 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room Unlimited XCARET Entrance and Xperience
  • Deluxe Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 344 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsDeluxe Room 1AD Unlimited XCARET Xperience
  • Junior Suite Unlimited XCARET Xperience

    Room amenities

    • 502 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite Unlimited XCARET Xperience
  • Junior Suite 1AD Unlimited XCARET Xperience

    Room amenities

    • 506 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite 1AD Unlimited XCARET Xperience
  • Royal Level Luxury Room Unlimited XCARET Xperience

    Room amenities

    • 429 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room Unlimited XCARET Xperience
  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 431 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Luxury Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Room 1AD Unlimited XCARET Xperience

    Room amenities

    • 1076 sq ft
    • Sleeps 1
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Unlimited XCARET Xperience

    4.5/5 guest room rating

    Room amenities

    • 1077 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsRoyal Level Suite Unlimited XCARET Xperience

About this area

Playa del Carmen

Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Ecopark Kantun Chi and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing. Our guests appreciate the resort's quiet location.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 19 min drive
  • Central Square - 19 min drive
  • Playacar Golf Club - 21 min drive
  • Playa del Carmen Maritime Terminal - 27 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • Le buffet — 1 min walk
  • Sonora Grill — 1 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Upscale property on the beach, with 5 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 11 restaurants. All 765 rooms offer room service, premium bedding and LED TVs with cable channels. Other amenities available to guests include coffee/tea makers, free bottled water and ceiling fans.
Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Kids' club

Supervised activities for children ages 12 years old and younger

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking

Food and drink

  • Free full breakfast available daily 7:00 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 11 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Table football
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping centre
  • Snorkelling
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free cots/infant beds
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Music library

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property uses a grey water recycling system
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Occidental at Xcaret Destination - All Inclusive and receive a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Occidental at Xcaret Destination - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does Occidental at Xcaret Destination - All Inclusive have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Occidental at Xcaret Destination - All Inclusive?
Checkout is at 11:00 AM.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include mini golf, tennis, volleyball and more.
Where is this property located?
Nestled on the beach, this Playa del Carmen resort is 0.9 mi (1.4 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Ferry to Cozumel is 2.7 mi (4.4 km) away.

Guest reviews

Overall score and ratings for Occidental at Xcaret Destination - All Inclusive

4.2
Very good
2,273 reviews
5 - Excellent
1,123
4 - Good
672
3 - Okay
270
2 - Mediocre
118
1 - Poor
90
4.4
Cleanliness
4.3
Service and Staff
4.2
Amenities
4.3
Property condition
1.0 out of 5 Terrible
  • Liked: Cleanliness
  • Disliked: Staff & service, amenities

Second year in a row we go to this hotel , and we had a completely different experience from the first time . We liked all the precautions and cleanliness that were taken during the pandemic , however the staff were for the most part rude and not engaging this time around. On multiple occasions we would get excuse after excuse when asking for service , for example I wanted a drink w a particular liquor they had there and the bartender just said no I’m out of that bottle instead of going to get a new one ... or I asked for a beverage that included a coffee liqueur and he told me “ I already put it away” . The food was terrible and poor quality and the staffs demeanor when making food for you was very uninviting they looked mad or put off when asking for anything ... the hotel this time around was not very well manicured , overgrown foliage , and a lot of vegetation in the pool .. . The Restaurants were packed full with long wait times and you could not reserve unless you were part of the “royal or VIP” packages which is basically the guests who have a timeshare there , even though we were there when the restaurants opened we had to wait when there was empty tables because they were holding them for the VIP and royal members that often took their time to get there . Many amenities were closed because of the pandemic which was understandable so not much to do at the hotel.. It definitely looked like they were operating with a skeleton crew and cutting costs any way the could

Stayed 5 nights in Aug 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel Has everything to have the vacation dream... Food, staff, activities, places, beautiful animals like monkeys! I mean, every single day there was amazing! We will back soon!

Stayed 7 nights in Aug 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Aug 2020
5.0 out of 5 Excellent
    This traveller didn’t leave comments with their review
    Stayed 5 nights in Jul 2020
    5.0 out of 5 Excellent
      This traveller didn’t leave comments with their review
      Stayed 4 nights in Jul 2020
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