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Expedia-verified reviews
Very good!
4.1 of 5 guest rating
Room type Options Nightly price Book
Royal Level Luxury Room 1AD
431 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Other room types
Deluxe Room Concierge
341 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room
341 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Level Luxury Room
429 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Level Suite Room 1AD Unlimited XCARET Xperience
1076 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Junior Suite Unlimited XCARET Xperience
502 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Level Suite Unlimited XCARET Xperience
1077 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Level Suite 1AD
1076 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Junior Suite
502 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite 1AD
506 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Royal Level Suite
1076 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room Concierge 1AD
344 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Deluxe Room 1AD Unlimited XCARET Xperience
344 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Deluxe Room 1AD
344 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Royal Level Luxury Room 1AD Unlimited XCARET Xperience
431 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Junior Suite 1AD Unlimited XCARET Xperience
506 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 1 guest
Select dates to see price
Deluxe Room Unlimited XCARET Entrance and Xperience
341 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Level Luxury Room Unlimited XCARET Xperience
429 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 5 outdoor swimming pools

Popular property highlights

Breakfast included
Free self parking
Business centre
24-hour front desk
Multilingual staff

Location

Nestled on the beach, this Playa del Carmen resort is 0.5 mi (0.8 km) from Xplor Theme Park and 1.3 mi (2 km) from Xcaret Eco Theme Park. Playa del Carmen Main Beach and Mamitas Beach Club are also within 6 miles (10 km).

Resort features

Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 11 restaurants.

Room amenities

All 765 rooms offer WiFi, premium bedding and LED TVs with cable channels. Other amenities available to guests include coffee/tea makers, free bottled water and ceiling fans.

Languages Spoken

  • English

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Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances

Not included

  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Premium and/or non-domestic beverages
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Off-site tours
  • Transport to off-site activities

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Wireless Internet access not included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorised water sports included
  • On-site live performances included

Hotel Amenities

Occidental at Xcaret Destination - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Occidental at Xcaret Destination - All Inclusive features a full-service spa, 5 the outdoor swimming pools, outdoor tennis courts and a fitness centre. Dining is available at one of the resort's 11 restaurants, and guests can grab a coffee at the coffee shop/café. The property also has a nearby snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 10 bars/lounges, A beach bar and A swim-up bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is available at a surcharge.

This 4-star property offers access to a business centre. This all-inclusive resort also offers a kid's pool, a terrace and a free kid's club. On-site self-parking is complimentary.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

  • Beach bar
  • Children's games
  • Number of outdoor pools - 5
  • Shopping centre on site
  • Lift
  • Number of bars/lounges - 10
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Free grocery shopping service
  • Swim-up bar
  • Poolside bar 1
  • Spa treatment room(s)
  • Business centre
  • Free breakfast
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built – 2016
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Pool sunloungers
  • WiFi (surcharge)
  • Children's club (free)
  • Children's pool
  • Safe-deposit box at front desk
  • Terrace
  • Limited WiFi (surcharge) device count 1
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Number of restaurants - 11
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Designated smoking areas
  • Ballroom
  • Banquet hall
  • Outdoor tennis courts - 2
  • Reception hall
  • Beach towels
  • Total number of rooms - 765
  • Wedding services
  • Garden
  • Tennis on site
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -5
  • Children's pool
  • Outdoor tennis courts -2
  • Children's club (free)
  • Snack bar/deli
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Languages Spoken

  • English
  • French
  • Spanish

Parking

Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Playa del Carmen resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in December 2016.

  • Air conditioning
  • LED TV
  • Coffee/tea maker
  • WiFi (surcharge)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Phone
  • Free bottled water
  • Towels provided
  • Desk
  • Linens provided
  • Ceiling fan
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Premium bedding
  • In-room safe
  • Number of bedrooms - 1
  • Shower only
  • Free cots/infant beds
  • Cable TV service

Where to Eat

A complimentary full breakfast is served each morning between 7:00 AM and 11:30 AM.

Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sonora Grill – This restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.

Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.

D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Nearby Things to Do

5 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Playground on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site

Spa Services

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Number of treatment rooms 1
  • Minimum age to access spa is 18
  • Sports massage
  • Massages on beach

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

Debit cards not accepted

24-hour check-in

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per day (1-device limit, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

We should mention

Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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