Search Hotels by BlueBay Resorts in Playa del Carmen from £133

"Only one restaurant opened a night. Buffet open for all meals. Food very inconsistent. Some food good. Some not. Pizza at pool good. Coffee shop ice cream was a great snack. Snack room seemed great until i saw a staff member touch several sandwiches with his bare hands. The sandwiches were fully assembled to heat and eat. So no reason for him to touch. Top shelf liquor extra. Drinks were not consistent either. Some good some not great. Hot tub on a complete other floor than either of the pools. Not even hot. Standard 2 bed room very small. One small window by door. 2 other small frosted windows. No view. Pool activity fun and bar entertainment at night as well. Spa offers sauna, cold plunge and hot tub experience for $30. It was nice and relaxing before massage and facial. There is beach access but very rocky. So beware. "

"ATTENTION: there is no swimable beach! Rocky everywhere. It’s terrible :( please look somewhere else if want to walk and swim in the beach Food: we didn’t want an all inclusive because we wanted quality food. Well I felt like we were basically just paying for food that would actually be at an all inclusive. It just wasn’t fresh. You’re paying triple for everything here by the way. It’s a full on money trap. Room: the update and style was very pretty showers were nice. The room itself if you lower the ac you start to smell a musty smell. All of are closes were moist from all the moisture in the rooms from it being so humid in the jungle. It wasn’t pleasant. We did also find a cockroach in our room. We did keep our windows closed. Property: remember if you want coffee and snack you need to physically take a trolly to get there and it’s not convenient what’s so ever. Leaving property is expensive and other cities are about 30min away. Staff: wonderful best part of the place . "

"Very run down and not well maintained. Small pools and restaurants had average food. App doesn’t work and you cannot get uber from the hotel. Would not stay here again "

"The rooms are nice, but overall service is really terrible. Food is awful how in the world you can mess the Mexican food. Make sure you make reservation in weeks bcz only options you will have is buffet. Staff donot care. But if you tip them good money everything will work in you favor. Get ready to spend extra $200-400 for 5 day trip "

"Beautiful beach, very clean, friendly helpful staff"

"We thoroughly enjoyed our one-week stay at Hyatt Vivid. From the welcoming staff to the warm reception by German at the front desk—who made our stay so much easier—everything was fantastic. The amenities are spot on, and the property feels very secure. A special shout-out to Efren for his energetic, sincere smile and positive demeanor; he delivered our late-night room service every single night of our stay when we got hungry! Overall, we highly recommend this property and will definitely stay here again when we return. This was our second time in Playa del Carmen, and it didn't disappoint."

"The best staff and stay "

"Clean & beautiful rooms, Exceptional Staff & Interactions, Fantastic Food and so many options! Will 100% be returning!"

"This was an amazing hotel for the budget. Our family of five was able to share one room (two bedrooms) comfortably. The pool was great for my boys (aged 11, 6 and 4) and we enjoyed breakfast daily. The location was really our only complaint. We love to walk places and there really wasn't anywhere to safely walk, so we ended up taking cabs into town daily. The hotel did offer a shuttle one of the days when it was available. "