Title: Residence Inn by Marriott Playa del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Residence Inn by Marriott Playa del Carmen Travelers relax by the pool or explore Centro Maya Shopping Center, returning to a comfy base with free grocery shopping service. ## Photo gallery for Residence Inn by Marriott Playa del Carmen ![Rooftop terrace - Residence Inn by Marriott Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/a74c11a1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/038226f8-268b-4538-a601-3bb67e354e98-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Exterior - Residence Inn by Marriott Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/dc1c6c71.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily continental breakfast - Residence Inn by Marriott Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/e4644871.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio, 2 Queen Beds, Garden View (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing - Residence Inn by Marriott Playa del Carmen (Playa del Carmen)](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/7828e8a7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Residence Inn by Marriott near Playa del Carmen Maritime Terminal offers a welcoming retreat with full breakfast, rooftop terrace, poolside bar, laundry facilities, high-speed WiFi, outdoor pool, and attentive staff. Enjoy your stay near Centro Maya Shopping Center. ## Reviews 9.2 Wonderful ## Popular amenities - Free airport shuttle - Pet-friendly - Free Wi-Fi £79 includes taxes & fees 31 Jan - 1 Feb ## Room options ### Check availability for these dates Tonight [Jan 29 - Jan 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 30 - Jan 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Studio, 1 King Bed ![In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/9e62a59d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 King Bed 9.6 Exceptional 41 reviews ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Kitchen - 442 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Studio, 2 Queen Beds ![In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/d3967ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 2 Queen Beds 9.6 Exceptional 62 reviews ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Kitchen - 542 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Studio, 1 King Bed with Sofa bed, Garden View (Balcony) ![Studio, 1 King Bed with Sofa bed, Garden View (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/1d86a3a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 King Bed with Sofa bed, Garden View (Balcony) 8.8 Excellent 19 reviews ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds - Golf view - 445 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Studio, 2 Queen Beds, Garden View (Balcony) ![Studio, 2 Queen Beds, Garden View (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/3996bbec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 2 Queen Beds, Garden View (Balcony) 9.4 Exceptional 22 reviews ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds - Golf view - 545 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 2 Bedrooms, Golf View (Balcony) ![Suite, 2 Bedrooms, Golf View (Balcony) | Living area | 55-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/71000000/70560000/70558600/70558507/903df213.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms, Golf View (Balcony) 9.0 Wonderful 18 reviews ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds - Golf view - 712 sq ft - 2 bedrooms - Sleeps 6 - 2 Double Beds ## You may also like Ad ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Residence-Inn-By-Marriott-Playa-Del-Carmen.h70558507.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Residence-Inn-By-Marriott-Playa-Del-Carmen.h70558507.Hotel-Information) ## About the area Located in Playacar, a neighbourhood in Playa del Carmen, Residence Inn by Marriott Playa del Carmen is in the suburbs and next to a golf course. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.61383%2C-87.09862&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LVz0m759xrMgwIMnFy7H-3KY1XI=) Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717 ### What's nearby - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 2 min drive \- 1.1 miles - Centro Maya Shopping Center 10 min walk \- 0.5 miles - Mahi Golf Course 11 min walk \- 0.6 miles - Playacar Golf Club 16 min walk \- 0.9 miles - Mayan Ruins of Playacar 4 min drive \- 2.2 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 46 min drive ### Restaurants - rosa roja 6 min drive - Fogo de Janero 4 min drive - pepe’s food tequila 6 min drive - El Gaucho Steakhouse 6 min drive - Perché No Italian Food 8 min walk ## About this property ### Residence Inn by Marriott Playa del Carmen Hotel near Playacar Golf Club Located close to Centro Maya Shopping Center and Playa del Carmen Maritime Terminal, Residence Inn by Marriott Playa del Carmen provides free full breakfast, a free return airport shuttle and an adjacent golf course. Get out on the links at this hotel and enjoy amenities such as a golf clubhouse. Free in-room WiFi is available to all guests, along with a free food/drink shopping service and a rooftop terrace. Additional perks include: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - Express check-out, ATM/banking services and a reception hall - 1 meeting room, a computer station and a TV in reception - Guest reviews say great things about the overall value, helpful staff and location Room features All 149 rooms offer comforts, such as wet bars and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property. Extra amenities include: - Free infant beds and free extra beds - Recycling and LED light bulbs - Bathrooms with showers and free toiletries - 55-inch flat-screen TVs with cable channels - Wardrobes/cupboards, separate sitting areas and separate dining areas ## Similar properties ![Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/30000000/29390000/29381000/29380961/8e10250a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express & Suites Playa Del Carmen by IHG Downtown Playa del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 1,001 reviews £104 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=29380961&PinnedHotelID=29380961&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/34000000/33280000/33273200/33273173/e421a531.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Antera Hotel & Residences Downtown Playa del Carmen - 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9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=15711343&PinnedHotelID=15711343&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/90000000/89280000/89275700/89275698/62b82cdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Playa Del Carmen Downtown Playa del Carmen - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 615 reviews £100 includes taxes & fees 17 Feb - 18 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=89275698&PinnedHotelID=89275698&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/1e2ccbee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free Wi-Fi - Air-conditioning 8.8 Excellent 1,757 reviews £46 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - 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2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=42408756&PinnedHotelID=42408756&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/12000000/11520000/11517000/11516987/bb3c34bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HM Playa del Carmen Gonzalo Guerrero - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 1,000 reviews £93 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=11516987&PinnedHotelID=11516987&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=70558507&PinnedHotelID=70558507&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=70558507,29380961,33273173,1587167,15711343) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Free return airport shuttle from 7:00 AM to 10:00 PM on request - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 10:00 AM ### Things to do - 18-hole adjacent golf course - 24-hour gym - Golf clubhouse - Outdoor pool - TV in common areas ### Family friendly - Dining table - Free rollaway/extra bed - Grocery/convenience store - In-room cot - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - Laundry facilities - Outdoor pool - Separate in-room dining area - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Free grocery shopping service - Housekeeping on request - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - Computer station - Conference centre - Meeting room ### Outdoors - Outdoor furniture - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Accessible airport shuttle - Area rugs in public areas - Area rugs in room - Braille/raised signage - Front entrance ramp - Grab bar in shower (61 centimetre high) - Grab bar near toilet (61 centimetre high) - Handrails in stairways (61 centimetre high) - Height-adjustable showerhead - Lever door handles - Lift (124 centimetre wide door) - Phone accessibility kit - Pool access ramp on site - Smooth flooring in room - Tile flooring in public areas - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 3 floors - At least 80% lighting from LEDs - Biodegradable coffee stirrers available - Built in 2021 - Communal living room - Comprehensive recycling policy - Double-glazed windows - No plastic coffee stirrers - Reception hall - Rooftop garden - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with cable channels ### Food and drink - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Dining table - Dishwasher - Freezer - Full-sized refrigerator/freezer - Griddle - Hob - Kitchen - Microwave - Separate dining area - Toaster - Wet bar ### More - Air conditioning - Connecting rooms available - Desk chair - Energy-saving switches in guestrooms - Free local calls - Iron/ironing board - Laptop workspace - LED lighting - Phone - Recycling - Safe - Separate sitting area - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 20.00, per pet, per night, plus a deposit of USD 50 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds! Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Administrative fee: USD 50 We have included all charges provided to us by the property. ### Optional extras - Pet deposit: USD 50 per stay - Pet fee: USD 20.00 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Long-term renters welcome Noise-free guestrooms cannot be guaranteed Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is required for transport to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as By Marriott Carmen Carmen Residence INN Playa DEL Carmen Residence Inn by Marriott Playa del Carmen Hotel Residence Inn by Marriott Playa del Carmen Playa del Carmen ## Frequently asked questions ### Does Residence Inn by Marriott Playa del Carmen have a pool? ### How much does it cost to stay at Residence Inn by Marriott Playa del Carmen? ### Is Residence Inn by Marriott Playa del Carmen pet-friendly? ### How much is parking at Residence Inn by Marriott Playa del Carmen? ### What time is check-in at Residence Inn by Marriott Playa del Carmen? ### What time is check-out at Residence Inn by Marriott Playa del Carmen? ### Does Residence Inn by Marriott Playa del Carmen provide a shuttle to the airport? ### Where is Residence Inn by Marriott Playa del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Residence Inn by Marriott Playa del Carmen Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Amenities ### 9.2 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 818 8 - Good 173 6 - Okay 51 4 - Poor 31 2 - Terrible 38 ## Reviews ### 10/10 Excellent #### Juan Carlos 25 Dec 2025 Liked: Cleanliness Rooms were nice and spacious, excellent location , and the breakfast was a plus ##### Juan Carlos Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Alex Gil 14 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Very clean rooms we stayed for more than 4 nights and had our rooms cleaned everyday. The staff was very helpful and friendly. The breakfast is very diverse and has lots of options . Very happy with this hotel , would stay here again! ![Lobby](https://a.travel-assets.com/ugc/hotel-reviews/05648408-1454-40fd-96ee-94cda5a78e32-1768407686936.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Rooftop Pool](https://a.travel-assets.com/ugc/hotel-reviews/3f33b4f1-b1c5-4c6e-8452-82f94d5d00af-1768407686883.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Front Entrance](https://a.travel-assets.com/ugc/hotel-reviews/06a246f5-0a37-4c51-8d45-4769999fa05d-1768407690420.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alex Gil Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Juan 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities CLEAN, FRIENLY STAFF, EXELENT LOCATION, FREE TRANSPORT FROM AIRPORT TO HOTEL AND VS ##### Juan Stayed 1 night in Oct 2025 ### 8/10 Good #### Bernardo Fritz 14 Jan 2026 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness The common areas in the Hotel are not that clean and need more attention. The room was clean. Overall I was very satisfied with my stay. ##### Bernardo Fritz Stayed 8 nights in Jan 2026 ### 10/10 Excellent #### Sandy 30 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All the staff are friendly and willing to help. Large clean spacious room! ##### Sandy Stayed 6 nights in Dec 2025 ### 8/10 Good #### Karen 7 Dec 2025 Liked: Cleanliness, property conditions & facilities Friendly staff ##### Karen Stayed 12 nights in Nov 2025 ### 10/10 Excellent #### Hao 27 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staffs are very nice to offer help. Room is clean. ##### Hao Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Kelley 5 Jan 2026 Liked: Cleanliness, property conditions & facilities Staff was great. Very helpful. Dominick kept our rm very clean. Paulo with mts looked after us immensely. ![](https://a.travel-assets.com/ugc/hotel-reviews/c38694c4-5ddb-47f4-81cf-ee7f2ff04889-1767639428622.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kelley Stayed 12 nights in Dec 2025 ### 10/10 Excellent #### Flavio De Medeiros 27 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities The stay was excellent! We received one of the best service. Definitely will be back! ##### Flavio De Medeiros Stayed 5 nights in Oct 2025 ### 4/10 Poor #### James 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The room and the staff were fantastic. However they only gave you one bottle of water upon check-in and no more unless you purchased it at a very high cost. You had to walk or take a taxi to the nearest store in order to get drinking water to last me for my 2 week stay. ##### James Stayed 13 nights in Dec 2025 ### 10/10 Excellent #### Daniela 23 Oct 2025 Super clean room and spacious. Staff was really friendly and helpful ##### Daniela Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Kelly Hyunmin 8 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to a local mall and a quiet cenote ##### Kelly Hyunmin Stayed 1 night in Sep 2025 ### 8/10 Good #### Ashok Kumar 3 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The soap is very cool. I also really like the moisturizer I love the breakfast three times. I ate the quesadilla and I like the bathroom so much. It’s nice and special and there’s lots of desks to put my stuff. There is lots of space. It’s next to the highway so it was a bit noisy. The check in line was so so long. My kids also watched Tom and Jerry. Oh one good thing is there’s plenty of parking! ##### Ashok Kumar Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Inesa 16 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel. Staff was very friendly. ##### Inesa Stayed 1 night in Apr 2025 ### 8/10 Good #### Gerrik 26 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were very clean! Staff was excellent left money out to tip cleaning and they didn't take it trusted them not to take anything. Breakfast was very good we stayed for 12 days so more variety would have been nice but still very good. Roof top pool was rarely busy often got it all to ourselves which was awesome would absolutely reccomend staying here. Location is good will just want a scooter or a bike or something if you plan on exploring playa del Carmen many days in a row can turn into a lot of walking. We were supposed to have golf included however booked through Expedia and did not get to golf at the hard Rock so be aware of that if you plan on golfing ##### Gerrik Stayed 12 nights in Dec 2025 ### 10/10 Excellent #### Rachel 13 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Super comfortable beds ##### Rachel Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Alicia 29 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We absolutely love the place. Very spacious and clean. Staff members went about and beyond on customer service! Breakfast was delicious and fresh! ##### Alicia Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Maria 26 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff is very friendly and help me a lot. I had a problem with my credit card 💳 and they allowed me to pay in cash 💰. The room was amazing super clean and convenient, it has refrigerator, stove, and microwave with utensils. 100% recommend it. ##### Maria Stayed 3 nights in Sep 2025 ### 8/10 Good #### Kristen 29 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will come again if around PDC with kiddos Rooms are clean. A/C works. Close to PDC and Xcaret. We used a vehicle to move around. Basic buffet but worked for our family with two kiddos of 3 and 6 yrs of age. Kitchen area worked well. Overall good experience. ##### Kristen Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### ZHE 18 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stay 5 nights in this hotel, staff service is great, they speak Spanish and English both, check in service very smooth and easy, after you book the hotel, they do send your complimentary airport shuttle booking link that you can fill it up, and you receive the voucher shortly. From cancun international airport to the hotel is about 1hour drive, room is very clean, and they do have kitchen in the room. Breakfast is from 7am to 10am everyday, very close the Xscaret park and Playa de carmen downtown, about 6-10mins drive, taxi easy to book, there is also a grocery store SORIANA and Starbucks close by, which about 6mins walk. They also have a MTS tour desk in the lobby from 8am to 4pm, that you can also book the day trip if you want visit chichen itza, Tulum, Xscaret park etc. Overall is good. ##### ZHE Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### José 27 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location! Breakfast options change daily. Just a few minutes' drive from Xcaret Park, Cirque du Soleil, and more. ##### José Stayed 5 nights in Apr 2025 ### 6/10 Okay #### Mickey 9 Nov 2025 The breakfast ran out of coffee almost every morning, the poor 1 staff had to clean and replenish food , they had no juice , they ran out of fruit and bread , the pool is nice , no umbrellas, the rooms are nice size but getting the room cleaned was a challenge, the front desk manger was not trying to be helpful, he also advised us that there is no vip , very confusing since this was one of the reasons i booked the hotel , the gym is ok but the sun hits the windows in the morning and there is no blinds , so impossible to work out in the mornings, plus there is no water in the gym , when i asked for water no one did anything about it , the laundry is nice option, and the parking is nice as well , don’t buy anything in there little store bought ice cream for a small container they charged 300 pesos, ##### Mickey Stayed 1 night in Nov 2025 ### 10/10 Excellent #### James 19 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was similar to a studio apt. Very large for a hotel. Quiet neighborhood. Only thing we didn't like was the entrance to the hotel from the street. Last minute sign on a busy street which made you miss it and have to drive a couple of miles to try again ##### James Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Nicholas 2 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great stay at the property! We were a bit worried due to the location being a bit far from downtown except there was an excellentwell lit path right from the hotel to the strip. It was an easy 20-30 minute walk or a faster bike ride. We rented bikes and took them everywhere hotel had a bike rack in parking however it could use a bit of an upgrade as was falling apart. Room was great as well as the rooftop being the major highlight. Would be amazing if the rooftop bar was open but could bring own food/drinks up instead. 10/10 recommend if you are looking for a great non all inclusive stay in Playa! ##### Nicholas Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Miguel 17 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The property is very clean. Room attendants made sure that the room was very clean on a daily basis and gave you fresh new towels everyday. Rooms were bigger than regular hotels. It had a full kitchen with a big fridge and came equipped with a stove, pots, pans, utensils, toaster, microwave, plates, cups, coffe maker, etc. Only about a 5 minutes drive from Xcaret, Xplor and Xenses as well as other attractions. Will definitely reserve again in the future. By the way, very minimum carpet area in the room. Only under the beds and sofa so no moldy or humid smell in the room. Plenty of space in the room for 4 people with 2 actual queen beds. Unlike other hotels that advertise queen beds when in reality they are actually full beds. ![](https://a.travel-assets.com/ugc/hotel-reviews/e59189e0-4d8a-405d-bf9a-36092e84af16-1750170847679.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2e075a0a-2dd5-471f-b9c9-c4d04cf39d5b-1750170847517.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f1512deb-e92d-46fe-a49e-0e611329fd2b-1750170847736.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Miguel Stayed 6 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Mayan Palace Riviera Maya, Playa Pareso ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mayan-Palace-Riviera-Maya.h32626814.Hotel-Information) > > [Palafitos Overwater Bungalows, All & More Inclusive - 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