We are retired and travel extensively and look for a high-class hotel with gourmet food and wine. If that is what you seek, you will not be disappointed here. The butler checks you in separately in the 21st floor lounge where first class liquors and light refreshments are served throughout the day/night. Our room was spacious with an amazing shower for two and lovely balcony. The butlers are anxious to please and respond quickly to any request (off-property dinner reservations, someone to check air conditioner, etc.). There were plenty of pool staff to get us a lounge or bring lunch or keep us supplied with drinks. Fun poolside activities and good live music and entertainment kept it lively. VIP pool area with infinity pool, restaurant and bar was a secluded quiet retreat. And the food was amazing. Chef Hector and Chef William served true gourmet specialties in the Italian and Blue Water Grill. We loved the Paul Hobbs wine dinner ($40). We took advantage of the tour of the kitchens, afternoon wine tastings, yoga classes and cooking classes poolside. The evening entertainment gave us a chance to dance off the calories. A truly wonderful vacation experience.
We stayed ocean front room and the views were incredible. The Caribbean side of beach was rough and windy so we couldn't swim. The choice of food was excellent and service was first class except Alezandrea who definately showed her favorites among the guests. The only negative thing about this wonderful place is lack of hot tub. Room has no tub and the temperature of outdoor whirlpool was so low that we couldn't stay even longer than five minutes.
I would stay to this place again but my expectation will be much less than perfect.
The staff and server were outstanding, at Dreams levels from experiences at other hotels. The hotel is under renovation and while work was being done during our stay, without being a bother, there is a lot more to be done. The beach and pool areas are small, but if you arrive early in the day you can get a spot. The lobby bar had plastic glasses and service was very slow. There was nightly entertainment, but it was too loud for the small space. The restaurants including the buffet were very good, Waves and Sands was our favorite, but all had good food. Many restaurants severed chips as soon as we arrived, but there was no pico de gio or even salsa.
This is our third year in a row going to this hotel. The bus stops right outside hotel for a trip downtown. You can also walk downtown. There is a mall across the street. Food is buffet style or a reservation can be made at the restaurant on the beach. All inclusive is the way to go.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
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