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Overview of Grand Oasis Cancun All Inclusive

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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
2 outdoor pools

Grand Oasis Cancun All Inclusive

3.5 out of 5
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationMaya Cancun Museum5 min walk
    Popular LocationAquaworld11 min walk
    Popular LocationBallenas Beach14 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

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Grand Garden Terrace Room, Up to 2 kids eat and stay free

No guest room rating
  • 409 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Grand Sunset View Room, Up to 2 kids eat and stay free

No guest room rating
  • 379 sq ft
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Grand Standard Non Refundable Room, Up to 2 kids eat and stay free

No guest room rating
  • 379 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Grand Ocean View Room, Up to 2 kids eat and stay free

No guest room rating
  • 379 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Grand Standard Room, Up to 2 kids eat and stay free

No guest room rating
  • 379 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

About this area

Cancun

Located on the beach, Grand Oasis Cancun All Inclusive is in Cancun's Zona Hotelera neighbourhood, an area with good shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Aquaworld and Cancun Interactive Aquarium are not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the property's location for the nightlife.
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Map
Popular Location

What's nearby

  • Maya Cancun Museum - 5 min walk
  • Aquaworld - 11 min walk
  • Ballenas Beach - 14 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • Cocoa Hippie Chic Grill — 1 min walk
  • Tun Kul Food Hall — 1 min walk
  • Captain's Cove - 6 min walk
  • Tempo By Martin Berasategui - 15 min walk
  • Mikado - 17 min walk

About this property

Grand Oasis Cancun All Inclusive

Beach spa retreat, walking distance from Maya Cancun Museum
Catch some rays at the beach or spend the day relaxing at Grand Oasis Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 1378 rooms feature modern comforts such as flat-screen TVs with cable channels, along with WiFi. Other amenities available to guests include minibars, room service and coffee makers.
Grand Oasis Cancun All Inclusive offers 1378 forms of accommodation with minibars and complimentary bottles of water. 42-inch Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. In-room wireless Internet access is available for a surcharge. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with an outdoor tennis court and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge) up to 16.5 km

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 8 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges, 1 beach bar and 1 swim-up bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; to check in, go to https://www.oasishoteles.mx:643/preregister/search
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens staying 4 nights or more. The fee is USD 18 for each additional screening, and for guests staying 1-3 nights. PCR screening for COVID-19 is available for USD 75 per person. Guests should contact the concierge upon arrival to schedule departure health screenings, which are available in the central lobby of The Pyramid at Grand Oasis.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
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Grand Oasis Cancun All Inclusive Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

2.9
Rating 5 - Excellent. 259 out of 1444 reviews
5 - Excellent 18%
Rating 4 - Good. 308 out of 1444 reviews
4 - Good 21%
Rating 3 - Okay. 290 out of 1444 reviews
3 - Okay 20%
Rating 2 - Poor. 225 out of 1444 reviews
2 - Poor 16%
Rating 1 - Terrible. 362 out of 1444 reviews
1 - Terrible 25%

3.3/5

Cleanliness

3.0/5

Staff & service

3.1/5

Amenities

3.1/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with group
Liked: Staff & service
Got moved to another property after a 4 hour wait to check in. Then had to pay my way back to the hotel and wait again at check in.
Stayed 1 night in May 2021

1/5 Terrible

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The food was extremely mediocre. Nothing special at all with very limited options. All the dinner restaurants required reservations which are only open to make from 3-4pm and only in person which required standing in a line for minimum 30 minutes. No servers worked at the pool. To get more drinks, you need to get out of the pool. Wait in line at one of the 2 bars by the pool and order yourself. All very bottom shelf liqour and only one choice of beer by the way. Service was slow from staff. One lady at the front desk was texting on her phone in between trying to help me. Not much to do at the resort in terms of events they have. They only do one 15 minute session of pool games and the shows require reservations and an additional cost. During the day, nothing is planned outsode of a volleyball tournament and tennis in the morning. Spend the extra money and stay somewhere else.
Stayed 5 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hay mucho que hacer en el hotel lo disfrute
Stayed 1 night in May 2021

1/5 Terrible

Travelled with family
Disliked: Amenities
The staff was friendly. The beach and pool area were clean. The wait at the bar and buffet line were too long. Had no working telephone in our room and the bathroom showers were clogged. The hotel should have more staff to provide a better and faster service. Would not go back.
Stayed 1 night in May 2021

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting food, terrible service, room keys disconnected everyday. In general, terrible experience.
Stayed 7 nights in May 2021