Title: Ocean Spa Hotel – All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=986131&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ocean Spa Hotel – All Inclusive Family-friendly beachfront paradise offers outdoor pools, spa treatments, and easy access to nearby beaches for a perfect balance of relaxation and adventure ## Photo gallery for Ocean Spa Hotel – All Inclusive ![On the beach, sun-loungers, beach umbrellas, beach towels - Ocean Spa Hotel – All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/986200/986131/fa3ff59e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sports facility - Ocean Spa Hotel – All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/986200/986131/d3a9bbb4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room | In-room safe, desk, blackout curtains, iron/ironing board - Ocean Spa Hotel – All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/986200/986131/85a07c72.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, sun-loungers, beach umbrellas, beach towels - Ocean Spa Hotel – All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/986200/986131/9e5b3042.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Ocean Spa Hotel – All Inclusive (Cancun)](https://images.trvl-media.com/lodging/1000000/990000/986200/986131/22374794.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers enjoy beachfront relaxation and ocean views at the all-inclusive Ocean Spa Hotel. The property features sun loungers, Ya ax che spa with aromatherapy and manicure/pedicure services, and four restaurants, including one serving Asian cuisine all day. ## Reviews 6.8 ## Popular amenities - Pool - Breakfast included - All-inclusive - Spa - Parking included - Free Wi-Fi £275 includes taxes & fees 27 Feb - 28 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 2 of 2 rooms ### View all photos for Room Standard ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/990000/986200/986131/f98fa85e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 215 sq ft - Sleeps 4 ### View all photos for Standard Room ![Standard Room | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/990000/986200/986131/1ff62ccc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Balcony Air conditioning Free rollaway/extra beds Free cots/infant beds Flat-screen TV Blackout curtains Private bathroom Hairdryer - 208 sq ft - Sleeps 3 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/12300/12210/b02bcdd6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids’ pool 9.0 Wonderful 1,002 reviews £222 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Lagunamar-Ocean-Resort-Villas-Spa.h12210.Hotel-Information?chkin=2026-2-24&chkout=2026-2-25&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=383fedf0-e70e-4d49-a946-2081c5fc4a1f&top_cur=GBP) Ad ![Beach/ocean view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/19000000/18910000/18904800/18904781/5d9dda5e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Cancun All Villas Resort - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,179 reviews £490 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Cancun-Hotels-The-Royal-Cancun-All-Villas-Resort-All-Inclusive.h18904781.Hotel-Information?chkin=2026-3-3&chkout=2026-3-4&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=383fedf0-e70e-4d49-a946-2081c5fc4a1f&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/62000000/61530000/61523800/61523736/c55c4e28.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Waldorf Astoria Riviera Maya Cancun - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 177 reviews £803 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Cancun-Hotels-Waldorf-Astoria-Cancun.h61523736.Hotel-Information?chkin=2026-2-4&chkout=2026-2-5&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=383fedf0-e70e-4d49-a946-2081c5fc4a1f&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/870000/860400/860332/2d75998a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 9.4 Exceptional 69 reviews £533 includes taxes & fees 17 Feb - 18 Feb [](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information?chkin=2026-2-17&chkout=2026-2-18&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=383fedf0-e70e-4d49-a946-2081c5fc4a1f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Ocean-Spa-Hotel-Cancun.h986131.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Ocean-Spa-Hotel-Cancun.h986131.Hotel-Information) ## About the area Located in Zona Hotelera, a neighbourhood in Cancun, Ocean Spa Hotel – All Inclusive is near the airport and on the beach. Ultramar Ferry Puerto Juárez and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Travelling with kids? Consider Extreme Adventure and El Sol de Cancun. Scuba diving and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14657%2C-86.79149&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pxEeGfUbXttR-zZyfNObq1IGMmo=) Blvd Kukulcan Km 3.5, Cancun, QROO, 77500 ### What's nearby - ![Cancun Playa Tortugas beach in Mexico](https://images.trvl-media.com/place/6075642/8f1687f1-a76b-48b0-8e72-505df4928e8a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa Tortugas 3 min walk \- 0.2 miles - ![Escenica Tower which includes rides](https://images.trvl-media.com/place/6242258/9227196b-3057-412d-a4d2-22b302238e75.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Escénica Tower 6 min walk \- 0.4 miles - ![Las Perlas Beach which includes a sandy beach, tropical scenes and general coastal views](https://images.trvl-media.com/place/6075640/8e00dd1a-e0a4-4f10-97a1-e5b97b1c331c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Las Perlas Beach 16 min walk \- 0.9 miles - ![Playa Langosta showing a sandy beach, swimming and general coastal views](https://images.trvl-media.com/place/6075632/35e11728-81e9-420b-bb20-6aba0218bc23.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Langosta Beach 17 min walk \- 0.9 miles - Teatro de Cancún 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 23 min drive ### Restaurants - Restaurant Dos Lunas 8 min walk - Starbucks 2 min walk - The White Box Gastrobar 10 min walk - Los Chachalacos 4 min walk - Las Hijas De La Tostada 3 min walk ## About this property ### Ocean Spa Hotel – All Inclusive All-inclusive family-friendly hotel near Playa Tortugas Langosta Beach is located near Ocean Spa Hotel – All Inclusive, which provides a free breakfast buffet, a poolside bar and a terrace. With a beachfront location, sunloungers and rowing, this hotel is the perfect place to soak up some sun. Treat yourself to a facial, a massage or aromatherapy at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. In addition to a garden and a hair salon, guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - A local area shuttle, babysitting (surcharge) and massage treatment rooms - Beach towels, a porter/bellboy and concierge services - Guest reviews speak highly of the helpful staff Room features All 151 rooms have comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and free bottled water. More amenities include: - Bathrooms with showers and free toiletries - 22-inch flat-screen TVs with premium channels - Balconies, coffee/tea makers and daily housekeeping ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks and beverages included Room service during certain hours Limited gourmet or à la carte dining ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ### Land activities Tennis Volleyball ## Similar properties ![Room amenity](https://images.trvl-media.com/lodging/1000000/70000/64900/64839/20a69e07.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunset Royal Beach Resort - All Inclusive Zona Hotelera - Pool - Breakfast included - All-inclusive - Spa 7.2 Good 500 reviews £253 includes taxes & fees 19 Feb - 20 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=64839&PinnedHotelID=64839&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/95000000/94860000/94851400/94851347/ddc4419a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Laguna Suites by Club Sunset Zona Hotelera - 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All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Kids’ pool 7.0 Good 1,179 reviews £321 includes taxes & fees 4 Feb - 5 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=888269&PinnedHotelID=888269&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=986131&PinnedHotelID=986131&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=986131,64839,94851347,579797,8238) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Area shuttle (surcharge) - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 7:30 AM to 9:00 AM - 4 restaurants - A bar/lounge - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Caracol - Diego - Frida - Fussion - Siena ### Things to do - Children's pool - Full-service spa - Outdoor pool - Rowing/canoeing - Sauna - Steam room ### Family friendly - Babysitting (surcharge) - Children's pool - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa open daily - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 buildings - 3 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 22-inch flat-screen TV with premium satellite channels ### Food and drink - Coffee/tea maker - Free bottled water ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1000 per stay We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old. This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Hotel Ocean Spa Ocean Hotel Spa Ocean Spa Ocean Spa Cancun Ocean Spa Hotel Ocean Spa Hotel All Inclusive Ocean Spa Hotel All Inclusive Cancun Spa Hotel All Inclusive Ocean Spa All Inclusive Ocean Spa Hotel Ocean Spa Cancun Ocean Spa Hotel Ocean Spa Hotel Cancun Cancun Cancun Ocean Spa Hotel Cancun Hotel Hotel Ocean Spa Hotel Cancun Ocean Spa Hotel Cancun Cancun Ocean Spa Hotel All Inclusive Ocean Spa Hotel Cancun All Inclusive ## Frequently asked questions ### Does Ocean Spa Hotel – All Inclusive have a pool? ### How much does it cost to stay at Ocean Spa Hotel – All Inclusive? ### Is Ocean Spa Hotel – All Inclusive pet-friendly? ### How much is parking at Ocean Spa Hotel – All Inclusive? ### What time is check-in at Ocean Spa Hotel – All Inclusive? ### What time is check-out at Ocean Spa Hotel – All Inclusive? ### Are there all-inclusive benefits at Ocean Spa Hotel – All Inclusive? ### Where is Ocean Spa Hotel – All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ocean Spa Hotel – All Inclusive Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.0 Location ### 7.8 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 79 8 - Good 96 6 - Okay 90 4 - Poor 46 2 - Terrible 42 ## Reviews ### 10/10 Excellent #### Handy Javier 14 Apr 2025 Liked: Staff & service, amenities, property conditions & facilities Beatifull and confortable ##### Handy Javier Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Mario 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall this location would be something I will come back with my friends and family. ##### Mario Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Douglass 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏 ##### Douglass Stayed 10 nights in Mar 2025 ### 8/10 Good #### Brenda 20 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment. ##### Brenda Stayed 7 nights in Feb 2025 ### 6/10 Okay #### Gennadiy 6 Mar 2025 Liked: Cleanliness Small hotel. Not able to swim. Food very limited. ##### Gennadiy Stayed 5 nights in Mar 2025 ### 6/10 Okay #### Misty 2 Mar 2025 Liked: Cleanliness, staff & service This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked. ##### Misty Stayed 3 nights in Feb 2025 ### 8/10 Good #### Johanna 18 Feb 2025 Liked: Cleanliness, staff & service The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee. ##### Johanna Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Rodger 3 Apr 2024 Liked: Cleanliness, staff & service The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back. ##### Rodger Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Aubry 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price! ##### Aubry Stayed 5 nights in Feb 2025 ### 4/10 Poor #### Andrea Jo 2 Apr 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor. ##### Andrea Jo Stayed 5 nights in Mar 2025 ### 4/10 Poor #### Nakia 14 Apr 2025 Liked: Cleanliness I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale. ##### Nakia Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### D o r r i e jean 7 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The three daily event coordinators were absolutely amazing ##### D o r r i e jean Stayed 7 nights in Mar 2025 ### 6/10 Okay #### Bogdan 23 Jun 2025 Small ##### Bogdan Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Orobosa Denzel Aigbovo 17 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely Place! ##### Orobosa Denzel Aigbovo ### 4/10 Poor #### Raquino Batronel De 10 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Only one swimming pool. Its only 9pm no elevator. Waiting area no fan . ##### Raquino Batronel De Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### JAVED 14 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location of Hotel, Staff activities good, Food. All good for average budget ##### JAVED Stayed 4 nights in Jan 2024 ### 6/10 Okay #### Eduardo 14 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Outdated, beach front dirty, staff - host near pool and jn restaurant not very friendly. ##### Eduardo Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Raul 18 Mar 2024 Liked: Cleanliness, staff & service, amenities Had a good time ##### Raul Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### luis alberto renderos 7 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort everything was great I enjoyed each day ##### luis alberto renderos Stayed 3 nights in Dec 2023 ### 2/10 Terrible #### Gloria 30 Jun 2025 Liked: Cleanliness Disliked: Staff & service, amenities Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful. ##### Gloria Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Robert 17 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time! ##### Robert Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Rita 22 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It had a nice beach access and pool. Buffet was not very good 😳 ##### Rita Stayed 4 nights in May 2024 ### 8/10 Good #### Gregory 19 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Gregory Stayed 4 nights in Dec 2024 ### 8/10 Good #### cheryl a 30 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very friendly and clean. Beach was stinky and full of seaweed ##### cheryl a Stayed 1 night in Aug 2023 ### 10/10 Excellent #### YARLEN 7 Jul 2023 Liked: Cleanliness, staff & service Excellent. ##### YARLEN Stayed 3 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Dreams Vista Cancun Golf & Spa Resort - 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