La Isla Shopping Mall

Smells of mold, the staff isn’t helpful to tourists and they are so strict about entry/exit beyond what I would call safety.

Chablé Maroma”s location, facilities, restaurants, and vibe are outstanding and superior to the half dozen or so Riviera Maya properties I have stayed at in recent years. The breakfast at the Kaban restaurant on the water is a sublime experience. The jungle spa has everything you’d expect at a world-class facility, and it is right in the middle of a teeming jungle. The staff are always genuinely helpful and courteous.

We are Platinum members with Expedia we chose this property because it was VIP for Expedia members. Wrote an email months in advance, asked them if they could upgrade us because that is one of the perks VIP Platinum members if it's available and they did have plenty of space it was slow season they told me they would but didn't. I had used The Majestic chain somewhere else we got a really good room. It was just not the same experience received a small room not next to the main pool like I had asked, no coffee shop no salmon on any of the restaurants during lunch. Not what I was expecting.