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"Good staff nice hotel"

"We enjoyed every second of our time at Sunscape. The location is perfect, the water is crystal clear, and the atmosphere was exactly what we were looking for as a family with kids. "

"We had an amazing stay at Excellence Riviera Cancun and would love to come back one day. Staff: the staff at Excellence were amazing. Everyone was friendly, eager to assist, and very good at what they did. From the activity coordinators to the restaurant & bar staff to housekeeping, everyone was amazing. Pools: the resort has many pools, each awesome and catering to whatever you're looking for. A large main pool for fun and socializing. A lazy river for drifting peacefully on a mat. A few quiet pools for slowly wading. Restaurants: so many restaurants, so many options, and such great foods. Not everything was a complete win, but there wasn't anything we disliked. Rooms: we LOVED our room. Comfy, spacious, and can't beat that large rainfall shower. Amenities: one thing we were really looking for (and Excellence delivered on) was a fun activities schedule. They have a large variety of activities offered from morning (yoga) until late at night (DJ parties) with some really unique & enjoyable evening shows (circus, burlesque, all kinds of concerts). The only downside I can list is that if a staff member was not immediately able to help get you what you needed/solve your problem it often fell between the cracks. Example: we asked for a different kind of rum in our room, and staff said they had to ask someone else for help. It took 5 tried (and a unique intervention) to get it done. We didn't get the feeling staff didn't care, just that their handoff system wasn't the best."

"The rooms are great for families. Lots of activities and plenty of places to eat at. Aggressive time share sales people."

"Good"

"Food was very well pretended at certain restaurants, but overall food was great, the grounds were always well kept, security was excellent.. two ares that the overal expirence . 1 resception they seem mechanical and not engaging as the rest of the staff,2 reservations for restaurants are not effective n efficient, i think it it needs a second look on how to make it more patron friendly n efficient..Overall highly recommended the resort, all employees are super friendly. "

"Good location at the Hotel Zone but not worth the price. "

"We thought it was a very beautiful place, great food, lovely beach and friendly staff"

"My room 207 was horrible and dirty. They moved me to 508, the day after. The staff has zero customer service when it comes to being generous to the customer service. They also make you wait as they are supposedly making the move,but you can see that they are not helping you with the will. Beautiful location although I think the staff is to comfortable because they have been in their jobs for so long. This is our 4th time on this property and you can see it declining bad. Clearly it’s a staff issue."