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 Poolside Bar
 Nightclub
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 Hotel Interior
 Indoor Wedding
 Business Center
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Get an overview of this hotelUpscale resort on the beach, with 10 outdoor swimming pools

Collecting Nectar Points

Popular property highlights

Breakfast included
Free self parking
Free valet parking
Free WiFi
Business centre

Location

Located in Cancun, this beachfront resort is next to a golf course and within 9 mi (15 km) of Ventura Park Cancun, Cancun Country Club and Parish of the Risen Christ. Delfines Beach and Ballenas Beach are also within 12 miles (20 km).

Resort features

Spend the day relaxing at the beach, practising your swing on Moon Palace Cancún - All Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 14 restaurants.

Room amenities

All 2058 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies or patios and iPod docking stations are standard, as are flat-screen TVs with satellite channels.

Languages Spoken

Moon Palace Cancún - All Inclusive

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling

Land activities

  • Cycling
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorised water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Resort Amenities

Moon Palace Cancún - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 10 the outdoor swimming pools and enjoy a treatment at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the resort's 14 restaurants, and guests can grab a coffee at one of the 3 coffee shops/cafés. The property also has a nearby corner/local shop. Guests can unwind with a drink at one of the resort's bars, which include 5 poolside bars and 9 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive resort also offers a free kid's club, a kid's pool and outdoor tennis courts. Complimentary self parking and valet parking are available on-site. A total renovation of this property was completed in January 2015.

Moon Palace Cancún - All Inclusive has designated areas for smoking.

  • Waterslide 
  • Number of outdoor pools - 10 
  • Babysitting or childcare 
  • Lift 
  • Children's club 
  • 24-hour front desk 
  • Business centre 
  • Turkish bath/Hammam 
  • Porter 
  • Express check-out 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free valet parking 
  • Luggage storage 
  • Hair salon 
  • ATM/banking 
  • Concierge services 
  • Conference centre 
  • Designated smoking areas 
  • Shopping on site 
  • Pool umbrellas 
  • Outdoor tennis courts - 2 
  • Total number of rooms - 2058 
  • Number of floors - 3 
  • Number of buildings/towers - 16 
  • Golf course on site 
  • Designated smoking areas (fines apply) 
  • Rooftop terrace 
  • Number of bars/lounges - 9 
  • Number of poolside bars - 5 
  • Full-service spa 
  • Swim-up bar 
  • Beach umbrellas 
  • Free breakfast 
  • Billiards or pool table 
  • Spa treatment room(s) 
  • Grocery/convenience store 
  • Beach cabanas (surcharge) 
  • Tours/ticket assistance 
  • Meeting rooms 16 
  • Pool cabanas (surcharge) 
  • Beach sunloungers 
  • Steam room 
  • Pool sunloungers 
  • Free WiFi 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Number of coffee shops/cafes - 3 
  • Nightclub 
  • Supervised childcare/activities (free) 
  • Children's pool 
  • Spa services on site 
  • Free long-term parking 
  • Number of restaurants - 14 
  • Laundry facilities 
  • Beach towels 
  • 24-hour fitness facilities 
  • Arcade/game room 
  • Wedding services 
  • Garden 
  • Multilingual staff 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Waterslide  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Grocery/convenience store  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Miniature golf on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Portuguese
  • Russian
  • Spanish

Parking

Free long-term parking, Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Balcony or patio 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Free long-distance calls 
  • Phone 
  • Free local calls 
  • Minibar (stocked, free items) 
  • Coffee/tea maker 
  • Free bottled water 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Jetted bathtub 
  • Separate bathtub and shower 
  • Slippers 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Number of bathrooms -  
  • Satellite TV service 
  • Flat-panel TV 
  • iPod docking station 
  • In-room safe (laptop compatible) 
  • Daily housekeeping 
  • Room service (24 hours) 
  • Hydromassage showerhead 
  • Free WiFi 

Where to Eat

A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.

Moon Palace Cancún - All Inclusive has 14 restaurants on site.

24-hour room service is available.

Entertainment

Activities include:

  • Nightly entertainment, including music/dance shows, casino night, and karaoke
  • Table games
  • Tennis
  • Billiards
  • Meditation gardens
  • Beach volleyball
  • Non-motorized water sports
  • Dolphinarium
  • FlowRider
  • The Playroom
  • Scuba diving

Nearby Things to Do

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including outdoor tennis courts and complimentary bicycles. 10 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site 
  • Golf driving range on site 
  • Miniature golf on site 
  • Golf lessons on site 
  • Golfing on site 
  • Snorkelling nearby 
  • Parasailing nearby 
  • Surfing/boogie boarding nearby 
  • Tennis lessons on site 
  • Volleyball on site 
  • Beach volleyball on site 
  • Kayaking on site 
  • Windsurfing nearby 
  • Yoga classes/instruction on site 
  • Pilates classes on site 
  • Playground on site 
  • Ecotours nearby 
  • Fitness classes on site 
  • Sailing on site 
  • Basketball on site 
  • Scuba diving nearby 

Spa Services

Awe- Spa has 39 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 39 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Sauna in spa 
  • Spa tub in spa 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No cots (infant beds) available

Resort Name

  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Cancun

We should mention

Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children aged 3 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

  • Moon Palace Cancún - All Inclusive is listed in the 2014 Travel + Leisure 500.

Kids & Teens Stay, Play, and Eat Offer

Book a stay in any room or rate category (except the "Presidential" room category) for travel now-December 23, 2018, and kids 17 and under stay, play, and eat for free.

Details at check-in. Offer may not include taxes or gratuities. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Proof of child age required at check-in. In the event the child is over the age of 17 at check-in, the difference in rate will be charged at check-in. Children must be 17 or under at the time of travel in order to qualify for the promotion. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. This promotion is subject to change without prior notice. Offer subject to availability. Other restrictions may apply. Blackout dates of December 24, 2017 and January 3, 2018.

Resort Credit Offer

Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.

Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a minimum 3-night stay in any room or rate category for travel now - December 23, 2018 and receive the following: mini honeymoon cake; specialty petit fours; bottle of sparkling wine; complimentary honeymoon dinner at select restaurants; 2 honeymoon t-shirts; 1 beach bag; 2 keepsake bathrobes; breakfast in bed (upon request); guaranteed turndown service; honeymoon desk; and late check-out until 6 PM (subject to request and availability).

Full details at check-in. Guests must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 1 year from marriage date. If official marriage certificate is not presented at check-in, the property reserves the right to withhold benefits. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive; Isla Mujeres Palace All Inclusive Resort; Playacar Palace All Inclusive; Sun Palace Couples Only All Inclusive; and Cozumel Palace All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.


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