Moon Palace Cancún - All Inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

• All buffet and à la carte meals, snacks, and beverages included
• 24-hour room service
• In-room minibar (all beverages included)
• In-room liquor dispensers
• Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

• Kayaking
• Sailing
• Snorkeling

Land activities

• Bicycling
• Fitness facilities
• Miniature golf
• Soccer
• Tennis
• Tennis lessons
• Volleyball

Lessons/classes/games

• Aerobics
• Bartending
• Dancing
• Pilates
• Water fitness
• Yoga

Kids' club

• Supervised activities for children between 4 and 12 years old

Entertainment

• Onsite live performances
• Theme parties

Not included

• Golf green fees
• Use of golf equipment
• Motorized water sports
• Sailboats
• Scuba-diving certification
• Scuba-diving excursions
• Scuba-diving lessons
• Windsurfing equipment
• Premium food items
• Airport transfers
• Childcare
• Laundry/dry cleaning services
• Spa/beauty facilities and services
• Activities and services offered by independent operators
• Offsite tours
• Transportation to offsite activities

The resort's spa features a suite with a sauna, steam room, and double spa tub as well as smaller hydrotherapy suites. A wellness area includes 30 treatment rooms offering massage, body wraps/scrubs, facials, and hair/nail care. Two beauty salons offer massages, facials, waxing, hair braiding, and hair/nail care. Surcharges apply for all services.

Family-friendly facilities and activities include daily activities for children, a children's club, a child's pool with water slides and toboggans, a Baby Center, and a playground. A teen's lounge is also available, and comes with an arcade, console video games, a DJ, web surfing, television, and snacks. The resort also features the Flowrider, which offers guests the opportunity to try out their surfing or body boarding skills on 2 lanes of endless, flowing waves. Babysitting, photography, birthday packages, and a mini spa for kids are all available for an extra fee.

Their are 14 restaurants and 9 bars and lounges to dine at. Each of the resort's 2 sides includes a complimentary fitness center with cardio machines, weight machines, free weights, and women's and men's saunas and steam rooms. Enjoy 10 outdoor pools and 2 tennis courts. Paintball is also on site, and guests are encouraged to make reservations, but walk-ins are welcome based on availability (surcharge). Guests can shop at the hotel's grocery/ convenience store.

• Number of buildings/towers - 16 
• Swim-up bar 
• Children's pool 
• Full-service spa 
• Steam room 
• Sauna 
• Babysitting or childcare (surcharge) 
• Children's club (free) 
• Supervised childcare/activities (free) 
• Nightclub 
• Business center 
• Porter/bellhop 

• Express check-out 
• Multilingual staff 
• 24-hour front desk 
• Number of floors - 3 
• Hair salon 
• ATM/banking 
• Dry cleaning/laundry service 
• Babysitting or childcare 
• Arcade/game room 
• Golf course on site 
• Number of bars/lounges - 9 
• Number of poolside bars - 5 
• Wedding services 
• Number of coffee shops/cafes - 3 
• Concierge services 
• Elevator/lift 
• 24-hour fitness facilities 
• Billiards or pool table 
• Grocery/convenience store 
• Designated smoking areas (fines apply) 
• Pool umbrellas 
• Waterslide 
• Number of outdoor pools - 10 
• Children's club 
• Designated smoking areas 
• Turkish bath/Hammam 
• Tours/ticket assistance 
• Rooftop terrace 
• Total number of rooms - 2404 
• Garden 
• Luggage storage 
• Laundry facilities 
• Spa treatment room(s) 
• Meeting rooms 16 
• Free valet parking 
• Free self parking 
• Number of restaurants - 14 
• Conference center 
• Outdoor tennis courts - 2 
• Beach umbrellas 
• Beach cabanas (surcharge) 
• Pool cabanas (surcharge) 
• Beach sun loungers 
• Pool sun loungers 
• Beach towels 
• Shopping on site 
• Spa services on site 
• Free breakfast 
• Free WiFi 

• Family Hotel  
• Outdoor pools  
• Children's pool  
• Waterslide  
• Supervised childcare/activities (free)  
• Free Wi-Fi  
• Outdoor tennis courts  
• Children's club (free)  
• Grocery/convenience store  
• Laundry facilities  

• Babysitting or childcare (surcharge)  
• In-room childcare (surcharge)  
• Arcade/game room  
• Playground on site  
• Miniature golf on site  

• Premium TV channels 
• Balcony or patio 
• Blackout drapes/curtains 
• Air conditioning 
• In-room climate control (air conditioning) 
• Phone 
• Free local calls 
• Free long-distance calls 
• Coffee/tea maker 
• Free bottled water 
• Minibar (stocked, free items) 
• Turndown service 

• Private bathroom 
• Bathrobes 
• Free toiletries 
• Hair dryer 
• Jetted bathtub 
• Separate bathtub and shower 
• Slippers 
• Rainfall showerhead 
• In-room childcare (surcharge) 
• Desk 
• Iron/ironing board 
• In-room safe (laptop compatible) 
• Satellite TV service 
• iPod docking station 
• Daily housekeeping 
• Room service (24 hours) 
• LED TV 
• Rollaway/extra beds (free) 
• Hydromassage showerhead 
• Free WiFi 

El Manglar - Air-conditioned restaurant serving international breakfast, lunch, and dinner buffets.

Arrecifes - Open-air restaurant. Breakfast, lunch buffets. Salad bar and Brazilian-style skewered meats sliced at table for dinner.

Los Caporales - Air-conditioned, Mexican-decor dinner restaurant featuring Mexican à la carte menu. Dress code: Long pants, collar shirts, closed-toe shoes for men.

Palapa Delfines - Casual, open-air, poolside spot. Salad bar, lunch buffet, mixed-grill dinner buffet.

Palapa Pelicanos - Casual, open-air, poolside spot offering buffet lunch and sushi bar.

Sweet and Coffee - Coffee shop also serving crepes and pastries. Open from early morning until late night.

Lobby Bar - Open mid-morning to after midnight. Continental breakfast. Hot and cold snacks in afternoon. Tropical drinks, cocktails day and night. Live music in evening.

El Caribeño - Caribbean cuisine à la carte for dinner. International buffet for breakfast and lunch.

Bugambilias - Air-conditioned restaurant serving breakfast, lunch buffets. Mexican buffet for dinner. Dinner dress code: Long pants, collar shirts, closed-toe shoes for men.

Momonohana - Air-conditioned, Asian-style restaurant. Dinner dress code: Long pants, collar shirts, closed-toe shoes for men.

Palapa Barracuda - Open-air spot between pool, beach serving light à la carte breakfast, lunch buffet, and à la carte dinner.

La Gondola - Air-conditioned restaurant serving breakfast buffet and Italian dinner buffet. Stained-glass ceiling. Live piano music at dinner.

Palapa Fragata - Open-air spot between pool, beach serving lunch buffet and seafood dinner buffet.

La Trattoria - Serves Continental breakfast and international breakfast buffet; lunch buffet; and á la carte Italian dinner. Located near the golf course (lobby-to-lobby transportation provided).

Bambu - Serves á la carte Asian cuisine for dinner. Located near the golf course (lobby-to-lobby transportation provided).

19th Hole - Serves snacks and drinks near the golf course.

Pool Bar Columpios - Open-air bar under thatched roof located on swimming-pool island. Rope-swing seats (columpios). Open mid-morning to late night.

Lobby Bar - Open mid-morning to after midnight. Continental breakfast. Hot and cold snacks in afternoon. Tropical drinks, cocktails day-and-night. Live music in evening.

Noir - Nightclub offering exclusive VIP areas, drinks, music, and dancing. Open Tuesday, Thursday, Friday, and Saturday from 10 PM to 3 AM.

Activities include:

• Nightly entertainment, including music/dance shows, casino night, and karaoke
• Table games
• Tennis
• Billiards
• Meditation gardens
• Beach volleyball
• Non-motorized water sports
• Dolphinarium
• FlowRider
• The Playroom
• Scuba diving

The Moon Palace Golf and Spa Resort is set along 1 km (0.75 mi) of beach, where lounge chairs offer sunbathing comfort and thatched-roof palapas provide shade. The resort's 3 sections (Sunrise, Grand, and Nizuc) feature immense lagoon-style swimming pools, which include shallow areas for lounge chairs, jetted sections, and swim-up bars. Surrounding sundecks include palapas and toddlers' pools.

Use of kayaks, windsurfers, and Hobie Cat sailboats are part of the All-Inclusive Plan. Independent operators on the beach rent Jet Skis and offer parasailing and scuba diving and snorkeling excursions for surcharges.

Use of a championship-grade miniature golf course, 6 lighted tennis courts, basketball courts, and bicycles is part of the All-Inclusive Plan. Also complimentary are step aerobics, salsa aerobics, abs, firm-butt, and body-sculpting in the resort's 2 fitness centers and yoga classes in a meditation garden. Aerobics are offered in both of the resort's pools. A climbing tower is also on site.

Designed by Jack Nicklaus, the championship course at the the Moon Spa & Golf Club winds through mangrove forests. Amenities include a driving range, pro shop, and snack and beverage carts. Play on the golf course and use of facilities is not part of the All-Inclusive Plan but must be paid for separately. Golf carts are equipped with a GPS system. Greens fees include use of a cart. Clubs and shoes are available for rent. Instruction can be arranged for surcharges. The club also features an outdoor pool, restaurants, and a bar.

The recreational activities listed below are available either on site or near the resort; fees may apply.

• Snorkeling nearby 
• Surfing/boogie boarding nearby 
• Scuba diving nearby 
• Windsurfing nearby 
• Free bicycles on site 
• Parasailing nearby 
• Ecotours nearby 
• Fitness classes on site 
• Basketball on site 
• Golf driving range on site 
• Miniature golf on site 
• Golf lessons on site 

• Golfing on site 
• Kayaking on site 
• Pilates classes on site 
• Playground on site 
• Sailing on site 
• Tennis lessons on site 
• Volleyball on site 
• Yoga classes/instruction on site 
• Beach volleyball on site 

The extensive spa consists of 39 treatments rooms including sauna, steam room, double jacuzzi, individual and couples’ massage rooms, and balneotherapy rooms. Hydrotherapy facilities include hot and cold plunge pools, herbal steam room, foot whirlpool, and pressure showers. Further services include exfoliation, wraps and facials. Some treatments are available for couples. A lounge area is provided, with herbal teas, water and juices. Guests can use their $1500 Resort Credit towards selected spa treatments, depending on the length of their stay.

• Hot stone massage 
• Deep tissue massage 
• Swedish massage 
• Steam room in spa 
• Reflexology 
• Sports massage 
• Detoxification wrap 
• Number of treatment rooms 30 
• Manicures and pedicures 
• Body wraps 
• Body scrubs 
• Aromatherapy treatments 

• Hydrotherapy treatments 
• Sauna in spa 
• Spa tub in spa 
• Massages 
• Body treatments 
• Facial treatments 

To make special requests for accessibility needs, please note them at check-out when you book your room.

• Accessible bathroom 
• Roll-in shower 
• In-room accessibility 

Extra-person charges may apply and vary depending on hotel policy.

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.