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Get an overview of this hotelLuxurious beachfront resort with in-room jacuzzis

Collecting Nectar Points

Popular property highlights

Breakfast included
Free self parking
Free valet parking
Free WiFi
Business centre

Mayan Riviera

Situated in Cancún's south shores, Moon Palace Cancún - All Inclusive is within 10 miles (16 kilometers) of downtown Cancún, the Mayan ruins of El Rey, and Ventura water park.

9 lagoon pools

Access to 9 lagoon-style swimming pools, water-sports equipment, numerous restaurants, a nightclub, and a children's splash zone waterpark are among the All-Inclusive amenities.

Sea or garden views

Some guestrooms feature balconies with sea or garden views; others have enclosed terraces and most rooms feature a hammock. Bathrooms feature 2-person showers and 2-person jetted tubs. All rooms are quipped with flat-screen TV's. Enjoy 24-hour room service.

Moon Palace Cancún - All Inclusive

Carretera Cancun-Chetumal Km. 340 Cancun QROO 77500

Renovations & Closures

The property will be renovating from 07 September 2017 to 15 December 2017 (completion date subject to change). The following areas are affected:
  • Golf course
  • Spa
The following facilities will be closed from 28 August 2017 to 15 December 2017 (dates subject to change):
  • Bar/Lounge
  • Fitness facilities
  • Spa
  • Meeting facilities
During renovations, the resort will make every effort to minimize noise and disturbance.

Resort Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities

  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games

  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Resort Amenities

The resort's spa features a suite with a sauna, steam room, and double spa tub as well as smaller hydrotherapy suites. A wellness area includes 39 treatment rooms offering massage, body wraps/scrubs, facials, and hair/nail care. Two beauty salons offer massages, facials, waxing, hair braiding, and hair/nail care. Surcharges apply for all services.

Family-friendly facilities and activities include daily activities for children, a children's club, a child's pool with water slides and toboggans, a Baby Center, and a playground. A teen's lounge is also available, and comes with an arcade, console video games, a DJ, web surfing, television, and snacks. The resort also features the Flowrider, which offers guests the opportunity to try out their surfing or body boarding skills on 2 lanes of endless, flowing waves. Babysitting, photography, birthday packages, and a mini spa for kids are all available for an extra fee.

Their are 14 restaurants and 9 bars and lounges to dine at. Each of the resort's 2 sides includes a complimentary fitness center with cardio machines, weight machines, free weights, and women's and men's saunas and steam rooms. Enjoy 10 outdoor pools and 2 tennis courts. Paintball is also on site, and guests are encouraged to make reservations, but walk-ins are welcome based on availability (surcharge). Guests can shop at the hotel's grocery/ convenience store.

  • Number of buildings/towers - 16 
  • Swim-up bar 
  • Children's pool 
  • Steam room 
  • Sauna 
  • Full-service spa 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Nightclub 
  • Business center 
  • Porter/bellhop 
  • Express check-out 
  • Multilingual staff 
  • 24-hour front desk 
  • Number of floors - 3 
  • Hair salon 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Babysitting or childcare 
  • Arcade/game room 
  • Golf course on site 
  • Number of bars/lounges - 9 
  • Number of poolside bars - 5 
  • Wedding services 
  • Number of coffee shops/cafes - 3 
  • Concierge services 
  • Elevator/lift 
  • 24-hour fitness facilities 
  • Designated smoking areas (fines apply) 
  • Waterslide 
  • Number of outdoor pools - 10 
  • Billiards or pool table 
  • Grocery/convenience store 
  • Pool umbrellas 
  • Children's club 
  • Tours/ticket assistance 
  • Luggage storage 
  • Turkish bath/Hammam 
  • Designated smoking areas 
  • Rooftop terrace 
  • Garden 
  • Total number of rooms - 2058 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 16 
  • Free valet parking 
  • Free self parking 
  • Beach umbrellas 
  • Beach cabanas (surcharge) 
  • Number of restaurants - 14 
  • Conference center 
  • Outdoor tennis courts - 2 
  • Pool cabanas (surcharge) 
  • Beach sun loungers 
  • Pool sun loungers 
  • Free long-term parking 
  • Beach towels 
  • Shopping on site 
  • Spa services on site 
  • Free breakfast 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Waterslide  
  • Supervised childcare/activities (free)  
  • Free Wi-Fi  
  • Outdoor tennis courts  
  • Children's club (free)  
  • Grocery/convenience store  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Playground on site  
  • Miniature golf on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking, Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Balcony or patio 
  • Blackout drapes/curtains 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Phone 
  • Free local calls 
  • Free long-distance calls 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, free items) 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Jetted bathtub 
  • Rainfall showerhead 
  • Separate bathtub and shower 
  • Slippers 
  • In-room childcare (surcharge) 
  • Desk 
  • Iron/ironing board 
  • In-room safe (laptop compatible) 
  • Satellite TV service 
  • Flat-panel TV 
  • iPod docking station 
  • Daily housekeeping 
  • Room service (24 hours) 
  • Hydromassage showerhead 
  • Free WiFi 

Where to Eat

El Manglar - Air-conditioned restaurant serving international breakfast, lunch, and dinner buffets.

Arrecifes - Open-air restaurant. Breakfast, lunch buffets. Salad bar and Brazilian-style skewered meats sliced at table for dinner.

Los Caporales - Air-conditioned, Mexican-decor dinner restaurant featuring Mexican à la carte menu. Dress code: Long pants, collar shirts, closed-toe shoes for men.

Palapa Delfines - Casual, open-air, poolside spot. Salad bar, lunch buffet, mixed-grill dinner buffet.

Palapa Pelicanos - Casual, open-air, poolside spot offering buffet lunch and sushi bar.

Sweet and Coffee - Coffee shop also serving crepes and pastries. Open from early morning until late night.

Lobby Bar - Open mid-morning to after midnight. Continental breakfast. Hot and cold snacks in afternoon. Tropical drinks, cocktails day and night. Live music in evening.

El Caribeño - Caribbean cuisine à la carte for dinner. International buffet for breakfast and lunch.

Bugambilias - Air-conditioned restaurant serving breakfast, lunch buffets. Mexican buffet for dinner. Dinner dress code: Long pants, collar shirts, closed-toe shoes for men.

Momonohana - Air-conditioned, Asian-style restaurant. Dinner dress code: Long pants, collar shirts, closed-toe shoes for men.

Palapa Barracuda - Open-air spot between pool, beach serving light à la carte breakfast, lunch buffet, and à la carte dinner.

La Gondola - Air-conditioned restaurant serving breakfast buffet and Italian dinner buffet. Stained-glass ceiling. Live piano music at dinner.

Palapa Fragata - Open-air spot between pool, beach serving lunch buffet and seafood dinner buffet.

La Trattoria - Serves Continental breakfast and international breakfast buffet; lunch buffet; and á la carte Italian dinner. Located near the golf course (lobby-to-lobby transportation provided).

Riviera Maya - Serves regional à la carte breakfast, lunch and dinner. Located in the club house.

19th Hole - Serves snacks and drinks near the golf course.

Pool Bar Columpios - Open-air bar under thatched roof located on swimming-pool island. Rope-swing seats (columpios). Open mid-morning to late night.

Lobby Bar - Open mid-morning to after midnight. Continental breakfast. Hot and cold snacks in afternoon. Tropical drinks, cocktails day-and-night. Live music in evening.

Noir - Nightclub offering exclusive VIP areas, drinks, music, and dancing. Open Tuesday, Thursday, Friday, and Saturday from 10 PM to 3 AM.

Entertainment

Activities include:

  • Nightly entertainment, including music/dance shows, casino night, and karaoke
  • Table games
  • Tennis
  • Billiards
  • Meditation gardens
  • Beach volleyball
  • Non-motorized water sports
  • Dolphinarium
  • FlowRider
  • The Playroom
  • Scuba diving

Nearby Things to Do

Moon Palace Cancún - All Inclusive is set along 0.75 miles (1 kilometer) of beach, where lounge chairs offer sunbathing comfort and thatched-roof palapas provide shade. The resort's 2 sections (Sunrise and Nizuc) feature immense lagoon-style swimming pools, which include shallow areas for lounge chairs, jetted sections, and swim-up bars. Surrounding sundecks include palapas and toddlers' pools.

Use of kayaks, windsurfers, and Hobie Cat sailboats are part of the All-Inclusive Plan. Independent operators on the beach rent Jet Skis and offer parasailing and scuba diving and snorkeling excursions (surcharge).

Use of a championship-grade miniature golf course, 6 lighted tennis courts, basketball courts, and bicycles is part of the All-Inclusive Plan. Also complimentary are step aerobics, salsa aerobics, abs, firm-butt, and body-sculpting in the resort's 2 fitness centers and yoga classes in a meditation garden. Aerobics are offered in both of the resort's pools. A climbing tower is also on site.

Designed by Jack Nicklaus, the championship course at the Moon Palace Cancún - All Inclusive winds through mangrove forests. Amenities include a driving range, pro shop, and snack and beverage carts. Play on the golf course and use of facilities is not part of the All-Inclusive Plan but must be paid for separately. Golf carts are equipped with a GPS system. Greens fees include use of a cart. Clubs and shoes are available for rent. Instruction can be arranged for surcharges. The club also features an outdoor pool, restaurants, and a bar.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Scuba diving nearby 
  • Snorkeling nearby 
  • Surfing/boogie boarding nearby 
  • Windsurfing nearby 
  • Free bicycles on site 
  • Parasailing nearby 
  • Ecotours nearby 
  • Fitness classes on site 
  • Basketball on site 
  • Golf driving range on site 
  • Miniature golf on site 
  • Golf lessons on site 
  • Golfing on site 
  • Kayaking on site 
  • Pilates classes on site 
  • Playground on site 
  • Sailing on site 
  • Tennis lessons on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 
  • Beach volleyball on site 

Spa Services

The extensive spa consists of 39 treatments rooms including sauna, steam room, double jacuzzi, individual and couples’ massage rooms, and balneotherapy rooms. Hydrotherapy facilities include hot and cold plunge pools, herbal steam room, foot whirlpool, and pressure showers. Further services include exfoliation, wraps and facials. Some treatments are available for couples. A lounge area is provided, with herbal teas, water and juices. Guests can use their $1500 Resort Credit towards selected spa treatments, depending on the length of their stay.

  • Hot stone massage 
  • Deep tissue massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Number of treatment rooms 39 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Resort Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No cribs (infant beds) available
In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Resort Name

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

  • Moon Palace Cancún - All Inclusive is listed in the 2014 Travel + Leisure 500.

Promotions

Complimentary Honeymoon Offer

Book a 3-night minimum stay in any room and rate category and contact the property after booking using the information on the reservation confirmation received after booking to receive the following benefits: Mini honeymoon cake; bottle of sparkling wine; complimentary honeymoon dinner at select restaurants; 2 honeymoon t-shirts; breakfast in bed (upon request); guaranteed turndown service; honeymoon desk; late check-out until 6 PM (subject to request and availability).

Proof of marriage required at check-in; marriage date must be less than 1 year prior to arrival. Upon arrival, guests will be directed to the Honeymoon Desk to make arrangements. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive; Isla Mujeres Palace All Inclusive Resort; Playacar Palace All Inclusive; Sun Palace Couples Only All Inclusive; and Cozumel Palace All Inclusive.

Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Kids & Teens Stay, Play, and Eat Offer

Book a stay in any room or rate category (except the "Presidential" room category) for travel now-December 23, 2018, and kids 17 and under stay, play, and eat for free.

Details at check-in. Offer may not include taxes or gratuities. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Proof of child age required at check-in. In the event the child is over the age of 17 at check-in, the difference in rate will be charged at check-in. Children must be 17 or under at the time of travel in order to qualify for the promotion. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. This promotion is subject to change without prior notice. Offer subject to availability. Other restrictions may apply. Blackout dates of December 24, 2017 and January 3, 2018.

Unlimited Phone Calls Promotion

All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

Resort Credit Offer

Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.

Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.


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