Search Green Hotels in Cancun South

"Spa was excellent Dragon’s restaurant had great food "

"Breakfast was very fresh"

"Room was very worn looking but decent size… the property places a cap on the AC in the rooms and it’s NOT cool enough!!! It was miserable… We were so hot the first night we thought the AC was broken and the fan didn’t work. We approached the front desk and there was nothing that they could do minus switching rooms. So we switched rooms at 3 AM. Again the AC was regulated but at least the fan in the ceiling worked. The rest of the staff were fantastic, especially the bartenders… The food was very bland and massively watered down… The beach was beautiful, but small. Unfortunately, there were only a handful of lawn chairs and even fewer umbrellas. This was the third Riu resort we have been to in Cancun and this one was by far the worst."

"Breakfast food was absolutely amazing. Fresh everyday."

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."