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Frequently asked questions

Where is the best place for a stay in Riviera Maya?

Hotel Hacienda Dos Ojos is ranked highly by Expedia customers. This 3-star hotel offers free breakfast and free WiFi. Traveller reviews also recommend Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive and Turquoise Petit - Adults Only as top choices for your visit.

If I need to cancel my hotel reservation in Riviera Maya, will I receive a refund?

Yes! Most hotel bookings are fully refundable provided that you cancel prior to the hotel’s cancellation deadline, which in most cases is within 24 or 48 hours of check in. If you booked a non-refundable reservation, you might be able to cancel it and be given a refund within 24 hours of booking. Enter your dates, click on “Search”, then use the “free cancellation” filter to view the best deals available in Riviera Maya.

What's the best budget-friendly accommodation in Riviera Maya?

Based on reviews, La Galeria by Bunik is a popular 3-star hotel for our travellers looking for an economical choice, and features free WiFi and air conditioning. Other good choices for your budget-friendly stay include Catalonia Royal Tulum - All Inclusive - Adults Only and Hotel Real del Mayab.

What's the best place to stay for a family holiday in Riviera Maya?

Paradisus Playa del Carmen La Esmeralda All Inclusive is a top 4.5-star property on Expedia for families, and features 5 outdoor pools and 14 restaurants. Other good choices for your child-friendly holiday include Occidental at Xcaret Destination - All Inclusive and Barceló Maya Colonial - All Inclusive. Also, attractions such as Xel-Há Park and Xcaret Eco Theme Park are fun for children of all ages.

What's the best accommodation for a romantic getaway to Riviera Maya?

Catalonia Royal Tulum - All Inclusive - Adults Only is a favourite 4-star property for couples, and features 24-hour room service and bathrobes. Other good choices for a stay with your sweetheart include Grand Riviera Princess All Suites Resort & Spa All Inclusive and Viceroy Riviera Maya.

What's the best all-inclusive hotel in Riviera Maya?

Paradisus Playa del Carmen La Perla- Adults Only /All Inclusive is a 4.5-star all-inclusive property featuring 14 restaurants and 4 outdoor pools, and a favourite with Expedia travellers. Other good choices for your holiday include Barceló Maya Palace - All Inclusive and Panama Jack Resorts Playa del Carmen All Inclusive.

What's the best pet-friendly accommodation option in Riviera Maya?

Hotel Zulum is a top hotel for people travelling with their pets, and offers 2 restaurants and 2 bars/lounges for its human guests. Other good options for you and your pet include Banyan Tree Mayakoba and BLOOM Exclusive Boutique B&B.

What's the best hotel to stay near the beach in Riviera Maya?

Hotel Hacienda Dos Ojos is a top 4-star beachfront property with 4 restaurants and a free water park. Other good options to stay near the beach include Panama Jack Resorts Playa del Carmen All Inclusive and Mahekal Beach Front Resort & Spa. To enjoy some time by the water, head to Akumal Beach or Xpu-ha Beach.

What's the best luxury hotel in Riviera Maya?

Thompson Playa Del Carmen - Adults Only is a 4.5-star hotel with 3 restaurants and 3 bars, and it’s a popular choice for Expedia travellers looking for a pampered stay. Banyan Tree Mayakoba and Fairmont Mayakoba are other upscale choices for your holiday.

What's the best boutique-style accommodation in Riviera Maya?

Blue Diamond Luxury Boutique - All Inclusive - Adults Only is a favourite 4.5-star property with Expedia travellers looking for stylish accommodation, and features 3 restaurants and 2 bars. Hotel La Semilla and El Taj Oceanfront & Beachside Condo Hotel are two other options for a boutique stay.

What's the best hotel for a golf holiday in Riviera Maya?

Fairmont Mayakoba Riviera Maya - All Inclusive is a top 5-star property that has a golf course and features 5 outdoor pools. Other good options if you’d like to stay near a golf course include Blue Diamond Luxury Boutique - All Inclusive - Adults Only and Banyan Tree Mayakoba. Visit Riviera Maya Golf Club, Playacar Golf Club or Grand Coral Golf Riviera Maya to perfect your golf swing.

Riviera Maya Hotel Reviews

Wonderful stay…

5/5

We loved the quality of the hotel for the price. It had a very cute beachy vibe, and we loved both the pool and the beach area. We enjoyed laying on the beach beds and wish we could have had more time there! The room was basic but clean and comfortable. Staff was friendly and helpful in setting up transport to the airport. It was a short walk to town with many restaurants. We would definitely stay again!…We loved the quality of the hotel for the price. It had a very cute beachy vibe, and we loved both the pool and the beach area. We enjoyed laying on the beach beds and wish we could have had more time there! The room was basic but clean and comfortable. Staff was friendly and helpful in setting up transport to the airport. It was a short walk to town with many restaurants. We would definitely stay again!

A verified traveller stayed at Collection O Hotel Ojo de Agua

Posted 3 months ago

Expedia Verified Review…

5/5

Great location and great food. The whole place was awesome…

A verified traveller from Watertown sd stayed at Barceló Maya Palace - All Inclusive

Posted 3 months ago

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Expedia Verified Review…

5/5

Great property. Beach was a little small. Food was excellent and staff was great! …

A verified traveller from Ontario stayed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Posted 3 months ago

Hard Rock Hotel Riviera Maya - All Inclusive

Expedia Verified Review…

5/5

This property is perfect for all vacationers! The grounds are beautiful, the beaches are clean, water is gorgeous, and the facilities are amazing ! Bartenders are fantastic and the food is also great! The Balinese beds are totally worth the rent - Alex Mareno Ezekiel and Sophia provided us with the best service! Antonio does an amazing job at the romantic dinners - we had him two years in a row and he loves his job! The people Make the experience here so wonderful. …This property is perfect for all vacationers! The grounds are beautiful, the beaches are clean, water is gorgeous, and the facilities are amazing ! Bartenders are fantastic and the food is also great! The Balinese beds are totally worth the rent - Alex Mareno Ezekiel and Sophia provided us with the best service! Antonio does an amazing job at the romantic dinners - we had him two years in a row and he loves his job! The people Make the experience here so wonderful.

A verified traveller from New Jersey stayed at Hard Rock Hotel Riviera Maya - All Inclusive

Posted 4 months ago

Grand Palladium Colonial Resort & Spa All Inclusive

Expedia Verified Review…

5/5

The Grand Palladium Resort is a beautiful paradise. That is what makes it so unique. As soon as my family and I checked in Thursday evening, we felt like we had entered a tropical, beach paradise and no matter where we were throughout the entire resort during our week’s stay, that feeling never changed. I love that this resort has so many options for everything, like so many a la carte restaurants to choose from that we weren’t able to eat at all of them during our week’s stay. That’s amazing for an all inclusive resort. They offer so many swimming options, a lot of beautiful, clean, enormous, wonderful pools. They have a water park for kids, which is really great. The beach is literally right there, it was just footsteps away from our room and these are gorgeous, clean, private beaches that go on and on. They offer so many different options for amenities and activities. These are included, so you can check our paddle boards, catamarans, snorkel gear, etc. The activities desk was top notch, they arranged our sea turtle snorkeling in Akumal. My 10 year old son loved the Segway tour the resort offers that goes all over the resort, which does cost extra, but not that much. (Also when we checked in we were given a coupon book with $1500 worth of coupons we could use all over the resort if we wanted. It included coupons for the Segway tour!) He loved it so much that he ended up doing it twice! Guest services was always so very helpful, tending to our every need, always friendly.…The Grand Palladium Resort is a beautiful paradise. That is what makes it so unique. As soon as my family and I checked in Thursday evening, we felt like we had entered a tropical, beach paradise and no matter where we were throughout the entire resort during our week’s stay, that feeling never changed. I love that this resort has so many options for everything, like so many a la carte restaurants to choose from that we weren’t able to eat at all of them during our week’s stay. That’s amazing for an all inclusive resort. They offer so many swimming options, a lot of beautiful, clean, enormous, wonderful pools. They have a water park for kids, which is really great. The beach is literally right there, it was just footsteps away from our room and these are gorgeous, clean, private beaches that go on and on. They offer so many different options for amenities and activities. These are included, so you can check our paddle boards, catamarans, snorkel gear, etc. The activities desk was top notch, they arranged our sea turtle snorkeling in Akumal. My 10 year old son loved the Segway tour the resort offers that goes all over the resort, which does cost extra, but not that much. (Also when we checked in we were given a coupon book with $1500 worth of coupons we could use all over the resort if we wanted. It included coupons for the Segway tour!) He loved it so much that he ended up doing it twice! Guest services was always so very helpful, tending to our every need, always friendly.

A verified traveller from Broken Arrow stayed at Grand Palladium Colonial Resort & Spa All Inclusive

Posted 3 months ago