Riviera Maya Hotel Guide - 4 stars Hotels in Riviera Maya, Mexico

This is a great resort with lots of stuff to do. The staff is super friendly and always very helpful. Entertainment throughout the day and evening was always fun. Food could be much better, especially in the buffet!

We had one bad experience with a server at the Asiana restaurant not giving us everything we ordered, and I wish they had two queens instead of two doubles since there were 3 of us per room. For the most part, the staff was amazing. The food is pretty good, but it's made to appease everyone's palate, which means, unfortunately, it doesn't have a lot of spice or flavor. The shows they put on every night are amazing.

i just love the location, i reaaly recomend this hotel to stay.

Hotel is very nice decorated, room is very spacious, double shower and jacuzzi inside room, king size bed, it's a very good design hotel, roof top with bar and pool, staff was very helpful.

Awesome resort in every way. The only thing lacking is the main courses at the dining restaurants . They are not cooked the best. Red snapper is actually Tilapia and beef tenderloin is actually a cheap cut. But overall the experience is aw some! The food in the buffet section is excellent 3 times a day. The entrees in the Japaneese resteraunt are great. So between the Japaneese and the Buffett you can get great dinners. I only caution on the dinner entrees in the other restaurants. The staff was awesome and by far the most friendly of any resort I have been too. And the night entertainment is the best we have had at any resort. I highly recommend and would go back. When it's finally time to leave and go home I wanted to cry....that how good it was I did not want to ever have to go back to real life. If they offered a forever plan and I could afford it I would be all in!

It's a pretty hotel, rooms are comfy but the ac doesn't work correctly in any area, the don't allow the ac to be less than 73 and Mexico u very hot . The pool are is okay. A little murky and greenish , but the staff is fenomenal. Rosita the hostes of the restaurant is the diamond of the place . Gilberto at the beach will make you feel in heaven, best service ever . Oscar at the bar will always get you what you want , and Martin oversees all this hard workers , Darwin the bellman is amazing always in a good mood. So basically they make you feel at home . Hotel needs maintance for sure . But the food was really good .

Awesome location, all around great time. People were awesome, staff was very nice and helpful, food was great with many different options.

My wife and I wanted to take a nice long break in playa Del Carmen and this was a phenomenal spot for the family. Our two kids ages 4 and 1 had a blast in the pools, kids rec room and eating great variety of local cuisine. The facilities and staff were top notch and highly recommend to any of my family and friends with or without I children. Great beach just in front and walkonf distance to the center made for a full experience for all....

The resort is located adjacent to a beautiful sandy beach with quick and easy access to the water. The resort does an excellent job of maintaining the beach in a most pristine condition, an activity they accomplish starting at day break each day. There is one pool which is certainly adequately large for the size of the resort. It is also maintained in an outstanding manner and offers a verity of daily organized activities of guest. Also on the campus are several restaurants from which to choose and the food was always good. The rooms although very comfortable and clean could stand some updating, but I understand that project is in the initial stages and could get under way in the next few months. Other highlights include the near by Ferry Service to Cozumel as well as the famous 5th Ave market place which is only a five minute walk from the resort. All in all, a great to get away for a while.

We spend 5 wonderful days in Royal Haciendas Playa del Carmen, it has very nice facilities, comfortable and very beautiful rooms with and awesome view of the pool and the beach. The beach is also very beautiful. I recommend the hotel to everybody. Billy, the concergie is very helpful and the staff is very friendly,