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Top Riviera Maya Hotel Reviews
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
10/10 Excellent
"So many good things to say and people to shoutout but I can’t forget to personally say Carlos and Hadai are the best drink makers and entertainers. Julio is the best contact anyone could dream of on the resort and even helped me recover my lost phone. Camilla is also great and even though I didn’t buy what she sold she is so fun to talk to and persuasive. Maria and another gentleman (forgot his name) keep things very fun and interesting. I really wish I remembered his name because he is amazing from volleyball to water aerobics to the cycling tour. I typically don’t revisit places but this one will be a repeat for sure. I even started doing yoga out there for the first time in my life because Barbara is so fun and knowledgeable. My advice during the hot season is to eat, get some good drinks at the preferred lounge, then head to the beach club until about 3:30. The pools at the resort will pop off and games will begin after this so the resort will be the place to be after 4pm until dinner. I will say my girlfriend’s glasses went mysteriously missing but we don’t know how so I won’t blame the resort for that but definitely use your safe for all personal belongings."
Barceló Maya Palace - All Inclusive
10/10 Excellent
"Excellent if you go with kids."
Hilton Tulum Riviera Maya All-Inclusive Resort
8/10 Good
"We had a medical emergency at the hotel and the staff was great and acted quickly at getting us a doctor and continuously checked up on us. Thankful for their assistance. Hotel Was clean except for the shared bathrooms. People failed to flush, but that’s not really the staff but the visitors. Good was average. Would have appreciated authentic Mexican food, but was unable to locate any. The entertainment at night was good. Michael Jackson show Was exceptional. Over all a good experience, but could do little things to improve the experience."
Bahia Principe Explore Tulum - Hyatt Inclusive Collection - All Inclusive
8/10 Good
"Great Resort, But It Has Lost Some of Its Hospitality Overall, we had a great stay at Bahía Príncipe. The resort is beautiful, the food was tasty, and my family enjoyed our vacation. However, having stayed here in the past, I definitely noticed a decline in the level of service. During previous visits, the staff seemed genuinely happy to welcome you. You were greeted with a cocktail, employees were attentive, and you really felt like you were there to relax and be taken care of. This time, much of that feeling was missing. It seems like the resort has moved toward more of a self-service model, with fewer staff members trying to handle a lot more. The employees who were there often seemed flustered and overwhelmed trying to keep up, so I don’t necessarily blame them. Even something as simple as waiting for a shuttle could feel like it took forever. We still had a good vacation, and there are many things to like about Bahía Príncipe, especially the food and the property itself. But compared with my previous experiences, it feels like some of the personal touches and hospitality have been replaced by cost-saving measures and a more corporate atmosphere. If I were choosing a resort again, I would probably try somewhere else that still provides that welcoming, catered-to experience you expect from an all-inclusive vacation."
Hard Rock Hotel Riviera Maya - All Inclusive
10/10 Excellent
"Outstanding vacation!!! Resort staff were nothing but excellent and very friendly and welcoming!!! Five star review…"
Barceló Maya Riviera - Adults Only - All Inclusive
10/10 Excellent
"Amazing service ! Great hospitality!!!"
Catalonia Royal Tulum Adults Only - All Inclusive
8/10 Good
"Tout les restaurants à la carte étaient décevant vraiment. Malheureusement le buffet était meilleure.. Beaucoup d’algue pour la période d’août Très petit resort, petite piscine … pour un séjour de 1 semaine, tu fais vite le tour… Ce n’est pas un 9/10, je donne à l’hôtel un 7.8/10 Tout le personnel était parfait et très accueillant"
Barceló Maya Tropical - All Inclusive
10/10 Excellent
"Pool , food and amenities pretty good."
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"Really enjoyed this Resort! So much to see it was quiet.. The staff were pretty good. Only downfall was some of the buffet items . But overall a good place to go!"
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