Riviera Maya Romantic Holidays

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

First and foremost I’d like to personally thank Señor Martin for ensuring that I had a vegetarian lunch or dinner every evening. I was almost floored when I was handed a conventional menu and they had a plethora of meat options; little to no vegetarian options. The hotel reached out to me when I made the reservation, I told them my dietary preferences. I was told that I’d have to inform the chef the day prior what I would like to have for lunch and dinner the next day. This is unacceptable to me. This was not communicated to me when I made the reservation nor when the hotel reached out to me. Nevertheless, we made it work and for the most part I did enjoy my dinners most nights and the occasional times when I had lunch. Breakfast was a DELIGHT. I was able to have green juice all day long so I did appreciate that. The grounds inside are absolutely beautiful. I loved the trees & the wild animals that roamed around the property. I had the opportunity to see a monkey on one of my afternoon strolls. My personal plunge pool was not working as pictured. I was told upon arrival that I had to inform them 24hours prior if I wanted them to fill it up. What?! Unacceptable to me as far as I’m concerned. ThankGod for the outdoor shower on the roof. The property is getting a little worn down. The view of restaurant from the beach made me apprehensive about the overall condition of the resort. Some of the facilities and fixtures def need replacement or some TLC. Staff warm & friendly

First and foremost I’d like to personally thank Señor Martin for ensuring that I had a vegetarian lunch or dinner every evening. I was almost floored when I was handed a conventional menu and they had a plethora of meat options; little to no vegetarian options. The hotel reached out to me when I made the reservation, I told them my dietary preferences. I was told that I’d have to inform the chef the day prior what I would like to have for lunch and dinner the next day. This is unacceptable to me. This was not communicated to me when I made the reservation nor when the hotel reached out to me. Nevertheless, we made it work and for the most part I did enjoy my dinners most nights and the occasional times when I had lunch. Breakfast was a DELIGHT. I was able to have green juice all day long so I did appreciate that. The grounds inside are absolutely beautiful. I loved the trees & the wild animals that roamed around the property. I had the opportunity to see a monkey on one of my afternoon strolls. My personal plunge pool was not working as pictured. I was told upon arrival that I had to inform them 24hours prior if I wanted them to fill it up. What?! Unacceptable to me as far as I’m concerned. ThankGod for the outdoor shower on the roof. The property is getting a little worn down. The view of restaurant from the beach made me apprehensive about the overall condition of the resort. Some of the facilities and fixtures def need replacement or some TLC. Staff warm & friendly

very disappointed it was not disclosed that the swim up bar pool was under construction and the large buffet was also under construction… not disclosed

very disappointed it was not disclosed that the swim up bar pool was under construction and the large buffet was also under construction… not disclosed

Enjoyed our time thank you

The aesthetics was beautiful! The entire place smell so good and the staff was very friendly and was extremely polite..I would highly recommend to anyone who wants a very peaceful vacation. Highly recommend doing a spa massage and hydrotherapy it was the best experience ever!!!

very disappointed it was not disclosed that the swim up bar pool was under construction and the large buffet was also under construction… not disclosed