Riviera Maya Hotel Guide - 5 stars Hotels in Riviera Maya, Mexico

Technically this wasn't a vacation, it was our honeymoon. I found this place on some Google list of top 10 most romantic honeymoon spots and it did not dissapoint. The grounds are beautiful. The staffs mission in life is to make sure you are happy and have everything you need. And it's not just for tips either, it's genuine. Whether you want to do nothing or everything, you will be pleased. We just got back and are already planning a return trip. The rooms are VERY private, no noise from other villas etc. The food at every restaurant on the property is amazing and each one is a different dinning experience. Highly recommended spot.

Great time. Drinks and food expensive. All else great. Peppe beach waiter and Karen the front desk hostess were exceptional as we're all the staff.

We were here for eight nights with our 2 young daughters. Wonderful!

In April, my husband and I had the absolute pleasure of staying at The Belmond Maroma. From the moment of our arrival, this resort anticipated and fulfilled our every need and more. From the welcoming margaritas on arrival to offering me a hair tie from a beautiful wooden box at dinner on a windy evening, the staff could not have made us feel more special. They truly made us feel that it was their pleasure to be of service to us.

We requested an early check-in for our group of 8. We not only did not receive early check-in but our rooms were not ready until 5pm (later than standard check-in) and no one informed us when they were ready, as promised. Upon meeting our concierge on the first day and inquiring about dinner options we were informed that our group would not be able to sit together for meals! After explaining our disappointment and that we would not accept eating separately we were offered dining options at 2 of the 8 restaurants at either 6:00 or 9:15 PM. I find it hard to believe that in a resort known for group vacationing that they could not accommodate us, especially when we asked during the booking and reservation confirmation process (in advance of our trip) if we needed reservations for a group of 8 and we were assured we did not. The manner in which we were all treated by the concierge was frustrating, confusing and with an extreme lack of customer service. Aside from our experience with him, the other staff were very friendly and respectful, the setting was gorgeous, the beach pristine, poolside seating and swimming amazing, and spa top notch. The gym was crowded each morning but we found other fitness activities (yoga, aqua spinning, kayaking) to keep us busy. The food was decent, not terrible but nothing exciting aside from the breakfast buffet which we enjoyed each morning...just watch out for the birds and iguanas. Our room was large and clean but one bathroom sink leaked.

This resort will eventually only be offered as a vacation spot through Expedia and other travel sites for a limited time. We met with the sales staff at the hotel, and we were told that eventually all units will be sold under a fractional time ownership plan. Get there with the all inclusive package while you still can! Our stay was absolutely magnificent! We were there to celebrate my wife's 40th birthday. The stay, food, accommodations, everything, was just outstanding! The resort is not one of those SUPER resorts where there are a lot of people. You do not have to fight for any pool or beach chairs. The pool was absolutely perfect, the beach was very clean and quiet. GO GO GO... We stayed in the Master Suite, which was HUGE! I recommend staying in the Master Suite vs. the Junior suite.

FROM THE MOMENT WE STEPPED INTO DE CHECK-IN AREA TO THE DEPARTURE DATE WE WERE PAMPERED BY THE HOTEL STAFF. ROOMS WERE CLEAN, VERY COMFORTABLE AND WITH A LOT OF LIGHT. SCENERY ALL AROUND SUPERB. FOOD NEEDS A BIT OF INTERNATIONALIZATION TO PROVIDE A MORE ROUNDED AND ATTRACTIVE MENU, ALTHOUGH FOOD IS EXCELLENT FOR THE MEXICAN-ORIENTAL TASTE..

Great resort. Food at the restaurant/room service was a bit underwhelming, but their desserts are five star class. Very quiet resort, even with children running around. There was still some construction taking place that disrupted the tranquility, but as a New Yorker, I got used to it quickly.

I was hesitant to do another all-inclusive as the food tends to be average, but this is definitely a resort for the foodie. The food at the restaurants was outstanding. Service at the Pilaf (french) and SunLin (Asian) was top notch. Service at Frida (mexican) and the Bistro (american) was very spotty. In particular, if you are looking to have breakfast or lunch at the Bistro plan for a long stay as they seemed to be a bit short staffed. We did go to one of the buffet restaurants and it was fine for a quick meal for breakfast. Beach is gorgeous, plenty of cabanas and the staff was very attentive to taking orders for food and drink. We stayed in the adult side and the rooms were huge. Had a walk out patio and plunge pool. Great views. Each room has their own butler and ours, Yocelyn, was wonderful. Spa was great although I do have a small gripe. We received a voucher from Expedia but were told we could not use as it was not on a high end service(i.e.,massage). There was no communication of that point. In the end, the spa split the difference with us, but I did feel at a high end resort they should have honored the voucher. But overall it was a great resort with outstanding food for an all inclusive.

This is my 4th time at Las Velas and once again they delivered almost to perfection, a few spots during our stay. The hotel was entering the low season and the occupancy was very low, but somehow during the first 5 nights we stayed at an Ocean View suite. Not much of an ocean view and more a pool view, did not complaint about it, but the room description was deceiving. The last two days paid for an Ocean Front, Private pool suite, and we got a room with a partial ocean view, since we were also looking at the roof of one of the restaurants. In addition, and to my surprise, the two qeen beds were significantly smaller than the other room with no view. At some point I even thought about asking the hotel staff to move me to the first room as it was more comfortable and since we were at the beach or pool most of the day, the view at the end was not as important. In summary, on a hotel were all the interactions are scripted to deliver a superior service, I feel than on an almost empty Hotel, if the staff was really looking to deliver a wow factor, they should have given a bit more thought on the room assignment, after all we were repeating customer paying the modest amount of $1200 a night.