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Excellent time relaxing with the family. The Mayakoba complex is an awesome local, the jungle, lagoons, beaches and wildlife is spectacular. The staff is very friendly and accommodating.
The staff is one of the best I have ever experienced. The restaurants were great and ao were the bars. Only issue were the mosquitos. They were relentless. Maybe it was the time of year but I wouldn't recommend outdoor dinners.
From the moment we were picked up in the airport, we were impressed with the attention to detail and the service provided. The hotel is gorgeous, comfortable and made our entire experience memorable. The service was beyond words. Every person, staff or management, greeted us, asked if they could ...
Boutique hotel with upscale rooms and plenty of space. We had the Master suite, ground level with veranda and private pool. It was definitely worth the additional cost for the added outdoor space and ground level. Great accommodations! Food was good overall, breakfast was excellent. Staff was very ...
Spent a week with mu family of 6 at their beautiful resort. The best resort we ever stayed at. The people are so friendly, it's unreal. They called me the night before our departure and asked at what time we want our luggage picked up - that's service! We spend time at the beach, played golf, used ...
great experience, staff was excellent, food was great
This hotel exceeded my every expectation! From the staff, to the grounds, food, service, convenience, EVERYTHING! You have to go here if you are looking for a romantic, luxurious vacation! I took my boyfriend here for his birthday (and our anniversary) and we absolutely could not have picked a better ...
Nothing close to the hotel and taxi service is very expensive. Try to book any activities or can ride directly instead of going through hotel staff. Family pool water temperature is hot almost close to hot tub. Everything else is uncomfortable.
After our first vacation at ERC in summer 2016, we couldn't wait to return! We recently enjoyed our second vacation there from August 05 - 12. Excellence is wonderful in every way! The suites are beautiful; the lazy river pool is a lovely oasis; all the restaurants have excellent food; the evening ...
Everything is so perfect at this hotel. The service is outstanding, the best best service. They are very nice and polite. Room is extremely clean as they clean 2-3 times a day. Check out is very fast n smooth. However, two things they need to improve is to open lunch buffet so kids have more selection ...
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