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Overview of Grand Palladium White Sand Resort & Spa All Inclusive

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Featured image
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
VIP Access

Grand Palladium White Sand Resort & Spa All Inclusive

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationTaj Mahal Cenote8 min drive
    Popular LocationHalf Moon Bay11 min drive
    Popular LocationYal-ku Lagoon17 min drive
    AirportTulum, Quintana Roo (TUY)29 min drive

Choose dates to view prices

Junior Suite Single use Garden View

5/5 guest room rating
  • 566 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Suite Garden View

No guest room rating
  • 728 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

4.1/5 guest room rating
  • 566 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite Beachfront

No guest room rating
  • 566 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Beachfront

  • 728 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About this area

Kantenah

Located in Kantenah, Grand Palladium White Sand Resort & Spa All Inclusive is on a private beach. The area's natural beauty can be seen at Xpu-ha Beach and Akumal Beach, while Aktun Chen and Xel-Há Park are popular local attractions. Travelling with kids? Consider Ecopark Kantun Chi and Akumal Ecological Center. Discover the area's water adventures with snorkelling and sailing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.
Popular Location

What's nearby

  • Xpu-ha Beach - 6 min drive
  • Akumal Ecological Center - 7 min drive
  • Taj Mahal Cenote - 8 min drive
  • Half Moon Bay - 11 min drive
  • Yal-ku Lagoon - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive

Restaurants

  • Bahia E Brasa — 1 min walk
  • Ribs More — 1 min walk
  • Bloved Lounge & Restaurant - 6 min drive
  • Royal Grill - 6 min drive
  • Imelda's Ecocina - 7 min drive

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Property with private beach and full-service spa
Catch some rays on Grand Palladium White Sand Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. All 264 rooms boast indoor private hot tubs and jetted bathtubs, plus in-room free WiFi and flat-screen TVs with cable channels. Guests will also find furnished balconies, iPod docking stations and sofa beds.
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 42-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with a jetted bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a private beach, outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Kids' club

Supervised activities for children between 2 and 16 years old

Entertainment

On-site entertainment and activities
Access to on-site clubs

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Local area shuttle (surcharge)

Food and drink

  • 14 restaurants
  • 2 swim-up bars, 3 beach bars, 20 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 6 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Volleyball
  • Windsurfing

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Conference space (16415 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Private indoor hot tub
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 157 out of 319 reviews
5 - Excellent 49%
Rating 4 - Good. 107 out of 319 reviews
4 - Good 34%
Rating 3 - Okay. 29 out of 319 reviews
3 - Okay 9%
Rating 2 - Poor. 14 out of 319 reviews
2 - Poor 4%
Rating 1 - Terrible. 12 out of 319 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I have stayed at lots of VIP access resorts. This one should not be on that list. The company they endorse for transportation didn't pick us up from the airport, whether that was their mistake or the hotel's. They told us on check-in that the TRS hotel guests are treated better and that since we booked through Expedia, we would get a pretty unspectacular stay. The "oceanfront" room was deep in a forest. As usual for VIP access properties, no room upgrade was offered. To be fair, it never has been. The food was bland and most restaurants and pools were closed. The "resort credit" is quite literally a nickle and dime coupon book. I wouldn't be likely to go back. The pool bar was crowded with loud locals with speakers that wouldn't let anyone else through. Try somewhere else if you can.
Stayed 5 nights in May 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff was very friendly.
Stayed 4 nights in Apr 2021

2/5 Poor

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Not "All Inclusive". Only two restaurants open per day, and you had to make reservations by 2 pm. Well, we arrived after 2 and had no where to eat because everything was full. Resturants were full days before. The app does not We were turned away from restaurants on many occasions. They offered room service at a $10.00 surcharge. Facilities were well maintained, however the pool closed at 6 PM and the beach closed at 8 PM, so there was nothing to do on the resort besides going to the Sports Bar that was open until 12. The bar was small and could not accommodate everyone. They were basically running a skeleton crew. I felt bad because it was the same 15-20 people running around each day doing different jobs. I know that it takes a lot to run a large resort. I get it. However, the people who pay over $2400 and stay for 8 days should be accommodated much better -- as we are the ones who are keeping these places open. We stayed with a large group >24 people. Everyone in our group experienced the same issues. Overall, (especially for the money paid for our entire group) I felt that we should have had a better experience.
Stayed 7 nights in Mar 2021

3/5 Okay

Stayed 3 nights in Oct 2020

5/5 Excellent

Stayed 4 nights in Mar 2021