Riviera Maya All inclusive Holidays

Staff was very kind, profetional and caring

food was ok, drinks weren’t the best, amenities were fantastic, staff super friendly and attentive

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Very enjoyable

Staff was very kind, profetional and caring

food was ok, drinks weren’t the best, amenities were fantastic, staff super friendly and attentive

Very enjoyable

Staff was wonderful everyone was friendly and helpful, they went above and beyond. Hotel on the other hand not that good none of the restaurants were open, only buffet. If the they were open there is too many rules and strict dress code. Men had to have long pants if not your not allowed in. The hibachi you had to go in person at 5:30pm to make a reservation or you could not eat there, when it was empty literally all the time. Beware of an animal all around the property it got into our room twice, once in the middle of the night with the door closed so you must definitely lock it, they know how to open the doors. It was very scary and disgusting. Not a good experience wouldn’t stay at this resort again. Management was not helpful.

Amazing place excellent professional staff

Amazing place excellent professional staff

The rooms were clean and the staff is helpful. Just lack of AC in certain areas like couple of the restaurants made it hard to stay on and enjoy the food. Need more elevators as it has only one and escalators.