Grand Palladium Colonial Resort & Spa All Inclusive

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

Primary image
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers

Overview of Grand Palladium Colonial Resort & Spa All Inclusive

Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710

Explore the area

  • Popular LocationTajma Ha Cenote8 min drive
  • Popular LocationHalf Moon Bay14 min drive
  • Popular LocationYal-ku Lagoon15 min drive
  • AirportTulum, Quintana Roo (TUY)32 min drive

Choose dates to view prices

About this area

Kantenah

Located in Kantenah, Grand Palladium Colonial Resort & Spa All Inclusive is on a private beach. The area's natural beauty can be seen at Xpu-ha Beach and Akumal Beach. Travelling with kids? Consider Ecopark Kantun Chi and Akumal Ecological Center. Snorkelling offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Xpu-ha Beach - 6 min drive
  • Tajma Ha Cenote - 8 min drive
  • Akumal Ecological Center - 10 min drive
  • Half Moon Bay - 14 min drive
  • Yal-ku Lagoon - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive

Restaurants

  • Rauxa Show - 4 min drive
  • Bloved Lounge & Restaurant - 6 min drive
  • Royal Grill - 6 min drive
  • La Cueva del Pescador - 8 min drive
  • Bamboo Cafe & Smoothies - 8 min drive

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

4-star property with pools, private beach and full-service spa
Spend the day catching some rays at Grand Palladium Colonial Resort & Spa All Inclusive's private white sand beach, relaxing by one of the property's 6 outdoor swimming pools, or pampering yourself at the full-service spa. All 425 rooms offer free WiFi, furnished balconies and flat-screen TVs with cable channels. Other amenities available to guests include iPod docking stations, minibars and room service.
Grand Palladium Colonial Resort & Spa All Inclusive offers 425 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 6 outdoor pools
  • 5 hot tubs
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Games

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Feather duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Service fee: USD 10
  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 351 out of 809 reviews
5 - Excellent 43%
Rating 4 - Good. 279 out of 809 reviews
4 - Good 34%
Rating 3 - Okay. 95 out of 809 reviews
3 - Okay 12%
Rating 2 - Poor. 43 out of 809 reviews
2 - Poor 5%
Rating 1 - Terrible. 41 out of 809 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

3.9/5

Eco-friendliness

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My hotel room was very outdated and the different appliances in the room were broken.
Stayed 3 nights in May 2022

3/5 Okay

Travelled with family
Liked: Staff & service, amenities
Just OK
Stayed 6 nights in Apr 2022

2/5 Poor

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
This was a beautiful resort and the large pool were nice to be in. The beach had a lot of large rocks on the shore and there were a lot of sea weed (was told this is the time of the year for them to appear on shore). The rooms are little outdated and the daily cleaners tend to forget to replenish the basics. There has been multiple days when water bottles were not replenished let alone the mini fridge in the room. I had to call the reception multiple times to the water to be replenished . Even regular towels were missing- for this also had to call reception to have it replenished. There were always long line-ups for the buffet at all times of the service to get in. This may be do to COVID protocols, but their system is not very efficient. It is very difficult to get any reservation for their a la carte restaurants again due to COVID protocols. The couple that I managed to get reservation for, had multiple empty tables but a lot of people were waiting outside. If they are willing to get full capacity in the hotel rooms, not sure why they couldn't accommodate full capacity at their restaurants. The bars always had a line up, especially the one in the pool where there was only one poor guy working at all time slammed with multiple people in the pool trying to get a drink. Easily could have waited 20-30 minutes to get my drink order in. Overall, the hotel is beautiful, the staff are great but the service needs to improve. I am sure COVID is probably impacting them.
Stayed 7 nights in Apr 2022

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service
The most unfriendly and unprofessional staff! In our 14 days vacation, most days they will not leave clean towels and even if calling they will still not bring them & leaving tips, their system with the dinner reservation it’s the worst & the employee scheduling it, the staff on the buffet it’s angry for being there.
Stayed 13 nights in Apr 2022

3/5 Okay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st room was not clean. Had to switch rooms. 2nd rm -safety chain broke. Safe had to b opened, sink was plugged. Staff repeatedly forgot to leave clean towels and restock mini fridge. Had to have batteries replaced in remote for tv. Had to call for a hair dryer. Staff left our patio door open one day. When ordering -make sure u know the chg. We thought we were getting a complimentary bottle only to ding out it we were chg $140.00 is dollars. If they ask for a rm no.-u r probably going to n charged. We will not rebook at this property.
Stayed 8 nights in Apr 2022