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"Very good family friendly"

"Staff was extremely accommodating - plenty to do for the kids - excellent pools and access to other resorts on property"

"This was the nicest resort I’ve ever stayed at. It takes all inclusive to a new level of luxury. My wife and I stayed here for our honeymoon and chose a room with a swim up balcony. 100% worth it. Having your own private place to take a dip was wonderful. And our room was constantly checked up on and refreshed. We enjoyed couples massage, which was also perfect. The spa experience was comprehensive and pampering in the best way. I utilized the gym, which has everything I needed and then some! Plenty of equipment and attentive staff. The food at the restaurants was also superb—special shout out to the Mexican restaurant, Cuavo Siete, and the Japanese restaurant. The all you can eat restaurants where also great, as was the variety of food you can find at quicker food options around the pools. The bars was also amazing—quick, strong pours, and a real variety of drinks. Lastly, our personal host, Luis Angel, was the cherry on top. He made our stay feel personal, and he booked everything for us—every dinner reservation and massage. He was there for us and gave us all the information we needed to have the most fun and relaxing time possible. I can’t say enough good things about this resort. "

"Clean well maintained property. Exceptionally warm and non pushy staff. Food was better than most all inclusive Mexico properties we visited. Free Honeymoon suite upgrade thru Expedia gold tier was the icing on top!"

"The property its self is so beautiful and very high secured. For all inclusive I hoped for better food. But all in all a great experience. "

"very nice hotel love it"

"The hotel is beautiful. The pool is super big and nice. I would definitely give this property 5 stars."

""The resort in Playa del Carmen had so many wonderful aspects—beautiful grounds, fantastic food, and most of the staff were exceptional. However, I had a deeply upsetting experience. After being seated in a restaurant, my girlfriend was asked to leave due to a dress code, which was incredibly embarrassing, especially since we were already seated. The assistant concierge manager’s response was frightening—he spoke in a threatening, almost thuggish way, and it left us uneasy, especially as tourists in a foreign country. I also made a mistake by reacting in anger and disrespecting her on the way out, and I deeply regret that. My reaction was a response to feeling powerless, but I take full responsibility. Despite this, I hope the resort addresses this behavior, because it otherwise has great potential. I give the resort 3 stars—the staff and setting were fantastic, but this incident left a serious mark on our experience.""

"Overall a pleasant stay - room was clean, beach was ideal for young kids since the report is essentially in a lagoon, staff was very friendly, food was delicious, grounds were beautiful and well maintained. One down side was the fact that you don’t make reservations for the restaurants for dinner - it’s all on first come first serve basis. We would wait up to 2 hours for a table and missed all the nightly entertainment. "