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Expedia-verified reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Deluxe Gold, 2 Double Beds PURE allergy-friendly
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Rock Royalty Level - Deluxe platinum, 1 king bed
Room with view
484 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Family
969 square feet
1 King Bed and 2 Double Beds
Room sleeps 5 guests
(up to 5 children)
Select dates to see price
Suite, 2 Bedrooms, Balcony, Ocean View (Rock Suite Platinum)
Room with view
2582 square feet
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Deluxe Gold, two double beds
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Deluxe Platinum Double Beds
Room with view
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Rock Royalty Level Deluxe platinum, 2 double beds
Room with view
482 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Heaven Deluxe Gold, king bed PURE - Allergy Friendly
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Gold King, PURE allergy-friendly
484 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Deluxe Gold, 2 double beds
482 square feet
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Heaven Deluxe Diamond, one king bed
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Deluxe Gold, king bed
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Gold King
463 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Deluxe Platinum Sky Terrace, one king bed
Room with view
964 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed
Room with view
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Platinum Grand Sky Terrace, one king bed
Room with view
964 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Heaven Rock Suite Platinum
Room with view
2582 square feet
1 King Bed and 2 Double Beds
Room sleeps 6 guests
Select dates to see price
Deluxe Diamond, one king bed
482 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Platinum Grand Sky Terrace - Connecting
Room with view
964 square feet
1 King Bed and 2 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price

Get an overview of this hotel
4.5-star property with pools, private beach and full-service spa

Popular property highlights

Breakfast included
Free valet parking
On private beach
Business centre
Grocery/convenience store

Location

Located in Puerto Aventuras, this beachfront resort is next to a golf course, 0.5 mi (0.8 km) from Kantenah Lagoon and 2.6 mi (4.2 km) from Dolphin Discovery. Oasis Beach and Puerto Aventuras Marina are also within 3 miles (5 km).

Resort features

Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 9 restaurants.

Room amenities

All 1264 rooms boast private spa tubs and jetted bathtubs, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. Guests will also find balconies, 24-hour room service and premium bedding.

Languages Spoken

  • English

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Hard Rock Hotel Riviera Maya - All Inclusive

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkelling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorised water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • On-site live performances included
  • All non-motorised water sports included
  • All land activities, recreational facilities and equipment included
  • Theme parties included
  • Snorkelling included

Hotel Amenities

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive, you can cool off in one of the 2 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 9 restaurants, and guests can grab a coffee at one of the 2 coffee shops/cafés. The property also has a nearby snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 7 bars/lounges and A swim-up bar. This all-inclusive resort also offers a free kid's club, a kid's pool and a hot tub. On-site self-parking and valet parking are complimentary.

Hard Rock Hotel Riviera Maya - All Inclusive has designated areas for smoking.

  • Express check-in
  • Number of outdoor pools - 2
  • Lift
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business centre
  • Porter
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • On private beach
  • Conference space size (meters) - 8159
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference centre
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Airport transport
  • Total number of rooms - 1264
  • Number of floors - 3
  • Number of buildings/towers - 9
  • Airport transport (surcharge)
  • Golf lessons with a pro
  • Clubhouse
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 7
  • Full-service spa
  • Swim-up bar
  • Beach umbrellas
  • Conference space
  • Free breakfast
  • Billiards or pool table
  • Spa treatment room(s)
  • Grocery/convenience store
  • Tours/ticket assistance
  • Meeting rooms
  • Steam room
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Number of coffee shops/cafes - 2
  • Nightclub
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Spa services on site
  • Number of restaurants - 9
  • Conference space size (feet) - 87823
  • Spa tub
  • Beach towels
  • Television in common areas
  • Wedding services
  • Arcade/game room
  • Golf cart
  • Golf clubs (equipment)
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas:

Languages Spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , Free valet parking

Room Amenities

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 forms of air-conditioned accommodation with private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Private spa tub
  • Number of bathrooms - 1
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Room service (24 hours)
  • Rollaway/extra beds (free)
  • Premium TV channels
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Premium bedding
  • Slippers
  • Separate bathtub and shower
  • Balcony

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.

The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Ipanema – This restaurant specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Zen – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkelling nearby
  • Rock climbing on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ziplining on site
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby

Spa Services

ROCK SPA has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No pets or service animals allowed

24-hour check-in

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 60 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
  • Hard Rock Hotel Riviera Maya All Inclusive
  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for golf tee times, massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guest rooms.

No pets or service animals are allowed at this property.

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