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Hard Rock Hotel Riviera Maya - All Inclusive

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Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
2 outdoor pools

Overview of Hard Rock Hotel Riviera Maya - All Inclusive

VIP Access

Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Explore the area

  • Popular LocationKantenah Lagoon15 min walk
  • Popular LocationBlu Riviera Maya3 min drive
  • Popular LocationDolphin Discovery11 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)20 min drive

VIP Access

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  • Extra savings and perks for Rewards members
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About this area

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Chac Mol Cenote and Xpu-ha Beach, while Ecopark Kantun Chi and Xplor Theme Park are popular local attractions. Don't miss out on a visit to Xcaret Eco Theme Park. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Visit our Puerto Aventuras travel guideOpens in a new window
Map

What's nearby

  • Kantenah Lagoon - 15 min walk
  • Blu Riviera Maya - 3 min drive
  • Puerto Aventuras Golf Club - 6 min drive
  • CEDAM Museum - 11 min drive
  • Dolphin Discovery - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • Salciccium Puerto Aventuras - 5 min drive
  • El Arbolito - 6 min drive
  • Bamboo Cafe & Smoothies - 7 min drive
  • Cafe Ole - 8 min drive
  • Hoo Haa Restaurant and Bar - 8 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star property with pools, private beach and full-service spa
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Puerto Aventuras property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 150 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 9 restaurants and 2 coffee shops
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Market
  • Pizzeto
  • Frida
  • Ipanema
  • Zen

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Rock climbing
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Corner/local shop
  • Mini golf
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (87823 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers

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Washer and dryer
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All-inclusive resort
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Free WiFi
Free WiFi

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 per room (up to 40 lbs/18 kg)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 60 per room (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 545 out of 1005 reviews
5 - Excellent 54%
Rating 4 - Good. 253 out of 1005 reviews
4 - Good 25%
Rating 3 - Okay. 91 out of 1005 reviews
3 - Okay 9%
Rating 2 - Poor. 70 out of 1005 reviews
2 - Poor 7%
Rating 1 - Terrible. 46 out of 1005 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Too many facilities were not working (on maintenance) like the skateboarding and other different activities like zipline and elastic beds fot the kids. Also restaurants not possible to schedule dinners so we had to wait around 1 hour to have our table available.
Stayed 8 nights in Aug 2022

5/5 Excellent

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive resort, it’s great for families and couples. We love it so much ! We’ll always come here !
Stayed 6 nights in Jul 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Room had a leak in the ceiling, inconvenienced by having to repack belongings and move to another room on first night. Guest relations sold our family packages but failed to mention additional fees that needed to be paid upon arriving at attraction.
Stayed 11 nights in Jul 2022

2/5 Poor

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
very bad costumer service,
Stayed 5 nights in Aug 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 5 nights in Jul 2022