Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Chac Mol Cenote and Xpu-ha Beach, while Ecopark Kantun Chi and Xplor Theme Park are popular local attractions. Don't miss out on a visit to Xcaret Eco Theme Park. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
Restaurants
Salciccium Puerto Aventuras - 5 min drive
El Arbolito - 6 min drive
Bamboo Cafe & Smoothies - 7 min drive
Cafe Ole - 8 min drive
Hoo Haa Restaurant and Bar - 8 min drive
About this property
Hard Rock Hotel Riviera Maya - All Inclusive
4.5-star property with pools, private beach and full-service spa
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.
This Puerto Aventuras property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.
A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkelling
Land activities
Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties
Awards and affiliations
Green/Sustainable Property This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Languages
English, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 150 on-site COVID-19 testing (PCR screening) is available for a fee; reservations required for on-site testing
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Food and drink
9 restaurants and 2 coffee shops
7 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area
Restaurants on site
The Market
Pizzeto
Frida
Ipanema
Zen
Things to do
18 holes of golf
2 outdoor pools
2 outdoor tennis courts
Aerobics classes
Arcade/games room
Basketball
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Kayaking
Mini golf
Nightclub
Pilates classes
Rock climbing
Sauna
Shopping
Hot tub
Steam room
Tennis
Volleyball
Yoga classes
Ziplining
Family friendly
2 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's pool
Dining table
Free children's club
Free cots/infant beds
Free rollaway/extra beds
Corner/local shop
Mini golf
Snack bar/deli
Supervised childcare (surcharge)
Conveniences
ATM/banking services
Lift
Gift shop/newsstand
Corner/local shop
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf clubs
Golf lessons with a pro
Hair salon
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services
Business services
Business centre
Computer station
Conference centre (87823 square feet of space)
Meeting rooms
Outdoors
Beach umbrellas
Garden
Private beachfront location
Terrace
Spa
50 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 per room (up to 40 lbs/18 kg)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
Airport shuttle fee: USD 60 per room (roundtrip)
Pet fee: USD 150 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa
Property is also known as
All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
Frequently asked questions
Yes, this property has 2 outdoor pools and a children's pool.
As of 15 Aug 2022, prices found for a 1-night stay for 2 adults at on 21 Aug 2022 start from £312.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Yes, Hard Rock Hotel Riviera Maya - All Inclusive allows cats and dogs (limit 2 per room) with a maximum weight of up to 18 kg per pet. There's a fee of USD 150 per pet, per stay.
Self-parking and valet parking are free at this property.
Check-in is from 3:00 PM - 5:30 AM.
Checkout is at noon.
Yes, there's an airport shuttle. A fee of USD 60 per room applies.
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, tennis and more.
Overall score and ratings
4.2
Very good
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Too many facilities were not working (on maintenance) like the skateboarding and other different activities like zipline and elastic beds fot the kids. Also restaurants not possible to schedule dinners so we had to wait around 1 hour to have our table available.
Stayed 8 nights in Aug 2022
5/5 Excellent
Monica
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
All inclusive resort, it’s great for families and couples. We love it so much ! We’ll always come here !
Stayed 6 nights in Jul 2022
4/5 Good
Ian
Travelled with family and small children
10 Aug 2022
Liked: Cleanliness, staff & service, amenities
Room had a leak in the ceiling, inconvenienced by having to repack belongings and move to another room on first night.
Guest relations sold our family packages but failed to mention additional fees that needed to be paid upon arriving at attraction.