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Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
2 outdoor pools

Guest reviews

4.4/5 Excellent
934 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationDolphinaris Riviera Maya Park3 min drive
Popular LocationPuerto Aventuras Golf Club6 min drive
Popular LocationDolphin Discovery8 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)20 min drive

Choose dates to view prices

  • Deluxe Platinum Grand Sky Terrace - Connecting

    3.9/5 guest room rating

    Room amenities

    • 964 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsDeluxe Platinum Grand Sky Terrace - Connecting
  • Deluxe Platinum Grand Sky Terrace, one king bed

    3.8/5 guest room rating

    Room amenities

    • 964 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Platinum Grand Sky Terrace, one king bed
  • Deluxe Diamond, one king bed

    Room amenities

    • 482 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Diamond, one king bed
  • Deluxe Gold, two double beds

    4.2/5 guest room rating

    Room amenities

    • 482 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Gold, two double beds
  • Deluxe Family

    5/5 guest room rating

    Room amenities

    • 969 sq ft
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsDeluxe Family
  • Deluxe Gold King

    4.3/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Gold King
  • Deluxe Platinum Double Beds

    4/5 guest room rating

    Room amenities

    • 482 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Platinum Double Beds
  • Rock Royalty Level Deluxe platinum, 2 double beds

    4.4/5 guest room rating

    Room amenities

    • 482 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More details Rock Royalty Level Deluxe platinum, 2 double beds
  • Rock Royalty Level - Deluxe platinum, 1 king bed

    Room amenities

    • 484 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsRock Royalty Level - Deluxe platinum, 1 king bed
  • Suite, 2 Bedrooms, Balcony, Ocean View (Rock Suite Platinum)

    Room amenities

    • 2582 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsSuite, 2 Bedrooms, Balcony, Ocean View (Rock Suite Platinum)
  • Heaven Deluxe Diamond, one king bed

    Room amenities

    • 482 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsHeaven Deluxe Diamond, one king bed
  • Heaven Deluxe Gold, king bed

    Room amenities

    • 482 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsHeaven Deluxe Gold, king bed
  • Heaven Deluxe Gold, 2 double beds

    4/5 guest room rating

    Room amenities

    • 482 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsHeaven Deluxe Gold, 2 double beds
  • Heaven Deluxe Platinum Sky Terrace, one king bed

    3.8/5 guest room rating

    Room amenities

    • 964 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsHeaven Deluxe Platinum Sky Terrace, one king bed
  • Heaven Rock Royalty Level, Deluxe Platinum, 1 king bed

    Room amenities

    • 482 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsHeaven Rock Royalty Level, Deluxe Platinum, 1 king bed
  • Heaven Rock Suite Platinum

    Room amenities

    • 2582 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsHeaven Rock Suite Platinum
  • Deluxe Gold, 2 Double Beds PURE allergy-friendly

    5/5 guest room rating

    Room amenities

    • 482 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Gold, 2 Double Beds PURE allergy-friendly
  • Deluxe Gold King, PURE allergy-friendly

    Room amenities

    • 484 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Gold King, PURE allergy-friendly
  • Heaven Deluxe Gold, king bed PURE - Allergy Friendly

    Room amenities

    • 482 sq ft
    • Sleeps 2
    • 1 King Bed
    More details Heaven Deluxe Gold, king bed PURE - Allergy Friendly

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. Dolphinaris Riviera Maya Park and Puerto Aventuras Marina are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chac Mol Cenote and Xpu-ha Beach. Ecopark Kantun Chi and Xcaret Eco Theme Park are not to be missed. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

Visit our Puerto Aventuras travel guide
Map
Popular Location

What's nearby

  • Dolphinaris Riviera Maya Park - 3 min drive
  • Puerto Aventuras Golf Club - 6 min drive
  • Puerto Aventuras Marina - 7 min drive
  • Dolphin Discovery - 8 min drive
  • Oasis Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • The Market — 1 min walk
  • Pizzeto — 1 min walk

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star property with pools, private beach and full-service spa
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 1264 rooms boast jetted bathtubs, and offer free WiFi and balconies. 24-hour room service and premium bedding are standard, as are flat-screen TVs with satellite channels.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Puerto Aventuras resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 9 restaurants and 2 coffee shops
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Rock climbing
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free rollaway/extra beds
  • Corner/local shop
  • Mini golf
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (87823 square feet of space)

Outdoors

  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free rollaway beds
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Policies

Check-in

Check-in between 3:00 PM and 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 60 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Riviera Maya - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Riviera Maya - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?
As of 7 Aug 2020, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on 9 Aug 2020 start from £228, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Hard Rock Hotel Riviera Maya - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?
Check-in is from 3:00 PM to 5:30 AM.
What time is check-out at this property?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 60 per room applies.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, tennis and more.
Where is Hard Rock Hotel Riviera Maya - All Inclusive located?
Located in Puerto Aventuras, this beachfront resort is next to a golf course and within 3 mi (5 km) of Dolphinaris Riviera Maya Park, Puerto Aventuras Marina and Chac Mol Cenote. Ecopark Kantun Chi and Xpu-ha Beach are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Hard Rock Hotel Riviera Maya - All Inclusive

4.4
Excellent
5 - Excellent
602
4 - Good
218
3 - Okay
58
2 - Mediocre
41
1 - Poor
15
4.6
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was really great. A little dated, but once you get past that everything else is superb. The staff are super friendly and the service is excellent. The food we had in every restaurant was fantastic, could not fault it. The room service food leaves a bit to be desired but we only had it once as the restaurants were so good! Pool, beach, water park all excellent as were the other amenities with loads to do for kids. The only negative I will offer up is the "sales pitch" that they will try to give to you. They will dress it up as breakfast and a chat with no obligation, but I will call it what it is, Pressure selling trying to get you to buy future vacations at hard rock resorts. It was 90 minutes of our time but we got a big discount at Xcaret so I guess it was worth it. Other than that I could not recommend this resort more! My family and I had a brilliant time!

Stayed 7 nights in Jul 2020

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jul 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Jul 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Stayed 5 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Had a awesome time For my romantic dinner the rain had put a damper on it being in the beach but they made arrangments for it to be in a wine cellar.

    Stayed 3 nights in Jul 2020