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Barceló Maya Colonial - All Inclusive

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Private beach, scuba diving, snorkelling, windsurfing
Private beach, scuba diving, snorkelling, windsurfing
Private beach, scuba diving, snorkelling, windsurfing
Outdoor pool, open 9:00 AM to 7:00 PM, pool loungers

Overview of Barceló Maya Colonial - All Inclusive

Barceló Maya Colonial - All Inclusive

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Carretera Chetumal-Puerto Juarez, Km. 266.3, Xpu-Ha, QROO, 77750

Explore the area

  • Popular LocationEcopark Kantun Chi5 min walk
  • Popular LocationCenote Cristalino9 min walk
  • Popular LocationOasis Beach17 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)23 min drive

Choose dates to view prices

About this area

Xpu-Ha

Located in Xpu-Ha, Barceló Maya Colonial - All Inclusive is in the suburbs and on a private beach. The area's natural beauty can be seen at Cenote Cristalino and Xpu-ha Beach, while Ecopark Kantun Chi and Akumal Ecological Center are popular local attractions. Travelling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Spend some time exploring the area's activities, including golfing and skiing.

What's nearby

  • Ecopark Kantun Chi - 5 min walk
  • Cenote Cristalino - 9 min walk
  • Chikinha Cenote - 7 min drive
  • Puerto Aventuras Marina - 9 min drive
  • Oasis Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 72 min drive

Restaurants

  • Le Bistrot Chez Dede & Lalo - 4 min drive
  • Paparazzi - 4 min drive
  • Dolce Vita - 4 min drive
  • Cafe Ole - 5 min drive
  • Jessie Gelato - 5 min drive

About this property

Barceló Maya Colonial - All Inclusive

Property with private beach and full-service spa
Catch some rays on Barceló Maya Colonial - All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 480 rooms feature thoughtful touches such as minibars (stocked with some free items) and bathrobes, plus balconies or patios and LCD TVs with satellite channels. Guests will also find coffee makers, free bottled water and ceiling fans.
Barceló Maya Colonial - All Inclusive offers 480 forms of accommodation with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

U-Spa and U-Spa Kids has 25 treatment rooms, including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Dancing

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Access to on-site nightclubs
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar

Things to do

  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Aerobics classes
  • Basketball
  • Children's pool
  • Designer shops
  • Fishing
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping centre
  • Shopping
  • Snorkelling
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • Access to nearby outdoor pool
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room childcare (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space (9999 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Private beachfront location
  • Terrace

Spa

  • 25 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Feather duvet

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
An airport shuttle service (surcharge) is available on request.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: USD 123 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 9:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Barcelo Colonial Maya
Barcelo Maya Colonial
Barcelo Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive. Resort
Barcelo Maya Colonial All Inclusive. Resort Xpu-Ha
Barcelo Maya Colonial All Inclusive. Xpu-Ha
Colonial Maya
Colonial Maya Barcelo
Maya Colonial
Maya Colonial Barcelo
Barceló Maya Colonial Xpu-Ha
Barcelo Maya Colonial Xpu-Ha
Barceló Maya Colonial All Inclusive All-inclusive property
Barceló Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Hotel Xpu-Ha
Barcelo Maya Colonial All Inclusive
Barceló Maya Colonial All Inclusive Xpu-Ha
Barcelo Maya Colonial All Inclusive.
Barceló Maya Colonial All Inclusive Hotel Solidaridad
Barceló Maya Colonial All Inclusive Solidaridad
Barceló Maya Colonial Inclusi
Barceló Maya Colonial - All Inclusive Xpu-Ha
Barceló Maya Colonial - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 456 out of 989 reviews
5 - Excellent 46%
Rating 4 - Good. 310 out of 989 reviews
4 - Good 31%
Rating 3 - Okay. 131 out of 989 reviews
3 - Okay 13%
Rating 2 - Poor. 56 out of 989 reviews
2 - Poor 6%
Rating 1 - Terrible. 36 out of 989 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.1/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Would suggest them to improve with customer service everything else was good.
Stayed 10 nights in Jul 2021

4/5 Good

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Fisrst impression from the guy at the counter was negative, Ivan was not interested at all, close to rude actually. Later I went to exchange some money for lesser bills, and he was even more rude with me. Very unpleasant. Give us only one key by the way, ignored our request of baby crib. On the other side other workers were very friendly. Food is ok, beach was perfect, water and sand one of the best I ever have experienced ! If they would improve customer service it would be a great place. But for now I would say I will go back there. Will look for the place that value visitors better.
Stayed 10 nights in Jul 2021

1/5 Terrible

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Everything is an extra fee at this All Inclusive resort. A fee to bowl, fee to use table games, kids pirate themed pool with slides are extra fee $20pp, ridiculous for a very small park. The room is outdated. The tubs were severely rusted! For a resort, i cant believe they can't afford to updated tubs, one would be afraid to take baths in there. There adventure park is close. All that didn't bother me as much as the service! I go to an All INCLUSIVE resort anticipating great service but their Guest Services offers the worse service ever! At first, i thought i was the only one displeased with the service, since I watched Youtube videos and didn't hear much about the service. Well, to echo another guest with the same sentiment, "I have never heard the word NO so much in a resort". Guest Services were rushing us out and cutting us off mid-sentence. They we're reluctant to book our restaurant reservation and covid testing. When they finally booked it, the available appts were so few, only one restaurant was available to choose from and inly one opening. The Front Desk staff horribly uncaring. We arrived at 2pm, we had to wait until 3pm to check in, when we finally checked in, our room was not available until 1-3 hrs because housekeeping did not get to it, but they charge extra for late check out. Bring ur dollar bills, front desk will not break your bills. Room service non-existent, they say yes and nothing arrives. Housekeeping inconsistent, took our blankets away
Stayed 7 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort
Stayed 7 nights in Jul 2021

1/5 Terrible

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
My review will probably make Zero difference to the hotel and the management, they do NOT care. The excellent reviews are not honest and not a representation of this resort. For a reference I’ve stayed at grand moon palace and Paradisus several times and based on the reviews I booked this resort for surprisingly the same cost. Let’s start with the positives room is big and food is good but it sometimes a miss. That’s all the pros. For the cons let’s start with check in, the lobby is open air and so the guest who arrives from a long trip have to stand in line in the heat and humid. No welcomes or drinks! Check in time is extremely slow. Customer service needs training, they are extremely rude and blunt. They do not answer the phone to request anything, and if they do answer, the requests will take several tries. You have to beg or fight for restaurant reservations as they do not have any availability for an 8 days stay. Rooms are large but outdated, medicore cleaning practices in hotels and rooms. Stairs are dirty, walls are stained, chairs at the buffet always have grease on them. The activities of kids are 45 minutes slots and you have to reserve for each, the problem is, the resort is huge it will take 45 minutes to walk and come back. Night entertainment was redundant and not much of entertainment when the only talent presented is singing with the loudest speaker system. Also the shows are in open air theater (aka hot and humid)
Stayed 8 nights in Jul 2021