I ve been to Barcelo many times and this was the most disappointed Experience. Staff ( except for manager) is incompetent and not pleasant, unwilling and unable to help, rooms are old, leaking water ( we had 2 rooms, both had water leaks needing fixing at different days. Food was ok, simple, minimal variations throughout a week. Not enough sitting areas at the beach. Kids club- staff doesn’t even smile, and is not welcoming. And cherry on the cake: both us and our friends found that small stuff was missing from the rooms ( expensive cream, hair balm, and I think something else).
That was not the whole list but enough to list here.
I don’t think I ll be back.
We stayed at Caribe.
Special thanks to manager Érica and her staff member Araceli who at least tried to help us out.