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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Indoor pool, outdoor pool
Indoor pool, outdoor pool

Guest reviews

4.4/5 Excellent
805 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
Popular LocationCentral Square5 min drive
Popular LocationPlaya del Carmen Maritime Terminal5 min drive
Popular LocationPlayacar Golf Club7 min drive

Choose dates to view prices

  • Suite (Beach Front)

    Room amenities

    • 592 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite (Beach Front)
  • Royal Suite

    Room amenities

    • 590 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoyal Suite
  • Luxury Suite

    5/5 guest room rating

    Room amenities

    • 599 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsLuxury Suite
  • Junior Suite (Swim Up)

    Room amenities

    • 590 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite (Swim Up)
  • Royal Suite (Swim Up)

    Room amenities

    • 590 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoyal Suite (Swim Up)
  • Honeymoon Suite (Beach Front)

    Room amenities

    • 590 sq ft
    • Beach view
    • Sleeps 2
    • 1 King Bed
    More detailsHoneymoon Suite (Beach Front)
  • Presidential Suite, 2 Bedrooms

    Room amenities

    • 1180 sq ft
    • Ocean view
    • Sleeps 6
    • 2 Queen Beds and 1 King Bed
    More detailsPresidential Suite, 2 Bedrooms

About this area

Playa del Carmen

Located on the beach, El Dorado Royale, Gourmet All Inclusive by Karisma is in Playa del Carmen's Playacar neighbourhood. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Yucatek Divers and 3D Museum of Wonders are also worth visiting. Looking to get your feet wet? Scuba diving, parasailing and windsurfing adventures can be found near the property.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Central Square - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playa del Carmen Main Beach - 5 min drive
  • Nuestra Senora del Carmen Catholic Church - 5 min drive
  • Playacar Golf Club - 7 min drive

Restaurants

  • Where to eat
  • Venue 1 – Serves breakfast, brunch, lunch and dinner.

About this property

El Dorado Royale, Gourmet All Inclusive by Karisma

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at El Dorado Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 478 rooms boast indoor private hot tubs, and offer free WiFi and free minibar items. Other amenities available to guests include balconies or patios, 24-hour room service and flat-screen TVs.
El Dorado Royale, Gourmet All Inclusive by Karisma offers 478 forms of air-conditioned accommodation with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a lazy river, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

NÁAY SPA AT EL DORADO ROYALE has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Yoga

Entertainment

On-site live performances

Other inclusions

Shuttle service to off-site activities

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • Return airport shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 10 restaurants and 1 coffee shop/cafe
  • 4 swim-up bars, 2 beach bars and 8 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Outdoor pool

Conveniences

  • Ballroom
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 72 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Can I cancel my reservation for free at El Dorado Royale, Gourmet All Inclusive by Karisma and receive a full refund?
Yes, El Dorado Royale, Gourmet All Inclusive by Karisma offers free cancellation on select room rates, because flexibility matters! Please refer to El Dorado Royale, Gourmet All Inclusive by Karisma cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at El Dorado Royale, Gourmet All Inclusive by Karisma?
As of 12 Aug 2020, prices found for a 1-night stay for 2 adults at El Dorado Royale, Gourmet All Inclusive by Karisma on 2 Sep 2020 start from £239, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, cycling and more.
Where is this property located?
Nestled on the beach, this Playacar resort is 1.9 mi (3 km) from Playacar Golf Club.

Guest reviews

Overall score and ratings for El Dorado Royale, Gourmet All Inclusive by Karisma

4.4
Excellent
5 - Excellent
524
4 - Good
176
3 - Okay
62
2 - Mediocre
28
1 - Poor
15
4.6
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

Great food, outdated rooms/ facilities, but amazing staff!!!

Stayed 5 nights in Jun 2020

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

We are in our 70's and found our room was on the 3rd floor with no elevator. The exercise of going up and down the stairs was good for us,BUT, when we checked out we requested luggage pick up for 11:30AM and waited until 11:45 at which time we managed to carry our luggage down the spiral stair case, across the property and half way to the lobby before we picked up by someone with a electric cart. Very upset about the service when checking out.

Stayed 7 nights in Feb 2020

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 7 nights in Feb 2020
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