COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

El Dorado Royale, Gourmet All Inclusive by Karisma

Photo gallery for El Dorado Royale, Gourmet All Inclusive by Karisma

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
6 outdoor pools, free pool cabanas, pool umbrellas
6 outdoor pools, free pool cabanas, pool umbrellas

Overview of El Dorado Royale, Gourmet All Inclusive by Karisma

El Dorado Royale, Gourmet All Inclusive by Karisma

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
  • Popular LocationPaseo del Carmen4 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal5 min drive
  • Popular LocationPlayacar Golf Club7 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located on the beach, El Dorado Royale, Gourmet All Inclusive by Karisma is in Playa del Carmen's Playacar neighbourhood. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Yucatek Divers and 3D Museum of Wonders are also worth visiting. Scuba diving, parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding nearby.

What's nearby

  • Paseo del Carmen - 4 min drive
  • Yucatek Divers - 4 min drive
  • Central Square - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Golf Club - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Perché no - 5 min walk
  • Hot Casual Food - 9 min walk
  • Doña Aurelia - 19 min walk
  • L'Atelier - 19 min walk
  • El Nero - 4 min drive

About this property

El Dorado Royale, Gourmet All Inclusive by Karisma

Adults-only oceanfront luxury
Catch some rays at the beach or spend the day relaxing at El Dorado Royale, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 478 rooms boast indoor private hot tubs, and offer free WiFi and free minibar items. Other amenities available to guests include balconies or patios, 24-hour room service and flat-screen TVs.
El Dorado Royale, Gourmet All Inclusive by Karisma offers 478 forms of air-conditioned accommodation with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

6 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include outdoor tennis courts, a lazy river, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

NÁAY SPA AT EL DORADO ROYALE has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets

Lessons/classes/games

Bartending
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Other inclusions

Transport to off-site activities

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–11:00 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 10 restaurants and 1 coffee shop/cafe
  • 4 swim-up bars, 2 beach bars, 4 poolside bars and 8 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 6 outdoor pools
  • 2 outdoor tennis courts
  • 2 hot tubs
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Bike tour information
  • Bike parking
  • Billiards/pool table
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Private picnics
  • Sauna
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor hot tub
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 39 per person (roundtrip)
  • Airport shuttle fee per child: MXN 0 (roundtrip), (up to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 563 out of 880 reviews
5 - Excellent 64%
Rating 4 - Good. 191 out of 880 reviews
4 - Good 22%
Rating 3 - Okay. 72 out of 880 reviews
3 - Okay 8%
Rating 2 - Poor. 33 out of 880 reviews
2 - Poor 4%
Rating 1 - Terrible. 21 out of 880 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Staff & service
This property was very pretty and the food was good. Not great food. In our 5 day stay we couldn’t get a reservation to the ‘dinner theater’ which was fine, but might have been nice. They are constantly trying to upsell for future visits and enticing us with free massages. They enforce the dress code to the restaurants randomly. Everyone expects tips, all the time. For everything…. Including the nurse who did the mandatory Covid testing…. As we sat to get swabbed, she opened a box of surgical gloves that was decorated on the inside for tips! The property was fine, and it was what we would expect from an all-inclusive. The mini bar was (and is always) ONLY stocked with beer (which we don’t drink) and soda and water. The only snack options for the mini bar were original lays potato chips and chocolate hazelnut bars which we had a heck of a time getting refilled. The customer service was not good and the tour we bought in the lobby to visit chichen itza turned into a 14 hour never ending sales pitch to buy buy buy everything they threw our way. (Over priced junk!) at one point we waited at the front desk for nearly 40 minutes (with only a handful of people ahead of us) because we were leaving the next day and never got our Covid test results back. Poor front desk management, very inconsiderate to guests who weren’t there for the purposes of checking in.
Stayed 5 nights in Jul 2021

1/5 Terrible

Travelled with family
Disliked: Amenities, property conditions & facilities
Not a lot of food choices, no communication about events , restaurants and activities . Pool bar closed at 5 everyday and lunch restaurants closed at 3-4 each day made it hard to get lunch after coming back from an excursion. Rooms were not cleaned each day till after 5. Pool water was like bath water , not very refreshing .
Stayed 5 nights in Jul 2021

1/5 Terrible

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Please read. I have never written a review in my life, but this experience calls for one. The service at El Dorado was terrible. The staff were not kind. There is not an attitude of customer first. Room service took hours or didn’t come. We asked for towels at the pool. They took forever to come. We wanted drinks between 5 and dinner; we had to hunt those down. We wanted to order food at the pool and beach, and we could not do that. In mostly all situations it was like we were inconveniencing the staff. I feel bad putting all of these complaints because we are so blessed to be able to go on a trip. However, part of going, and paying the money, is to experience service where the customer is the priority. We did not experience that. Until this establishment invests in how to improve the customer experience, no one should stay there. It is too beautiful of a place for the service to be so bad.
Stayed 4 nights in Jul 2021

2/5 Poor

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I’m not one to leave reviews but after the terrible service here I had to give my feedback. The staff says no to everything even to getting towels, this is not an exaggeration. The pool bars all close at 5:00, so if you want to keep going you can’t. They don’t serve food at the pools so you have to go sit at a restaurant to eat. All the other resorts I’ve been to serve food at the pool. Don’t expect someone to bring drinks, you will have to walk to the bar every time. This resort is massive so the walk to anywhere is very long. We came with a group of 8 people and they would not let us sit together even after making reservations. It was a hassle every night for dinner. This is not a resort that accommodates large groups. There is this pointless app that you can use to make any request of course every answer was no. We were then directed to go speak to someone live and they were just as terrible. There are spa salesman that will try to sell their services. They are very pushy to try to get you to purchase and will come up to you multiple times a day. The list continues of bad service we received here. There are several other resorts that you can go to for a similar price and get much better service. I will not be returning to this resort again. I would suggest not booking here either.
Stayed 4 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful but we had so much seaweed that the beach was closed. Because the property was so large it was a long walk to restaurants. There were golf carts shuttles but it was hard to find one sometimes. Our check-in orientation was non existent so we didn't know how the resort ran or how to access restaurants.
Stayed 6 nights in Jul 2021