This hotel was very comfortable and the decor was very nice. However we were not aware that the main reception and swimming pool was in a separate riad, aswell as the spa being in yet another location.
When booking this through Expedia it was not clear that this is a collection of 6 separate riads and you also didn't have the option to choose which one you wanted to stay in (each riad differs in its style and luxury levels).
There were also no phones in the rooms and we were provided with a mobile phone by the reception, but this ran out of credits the next day and we were unable to contact the reception late at night when one of the group fell ill.
Whilst the overall appeal of the riad was very pleasant it was very disjointed. It would have benefited from having phones in the bedrooms and a reception area in each separate riad.
We also came to know that the swimming pool and jacuzzi in the spa had been out of order for 3 years! This is actually disappointing as Expedia shows that this is one of the features of the hotel.
The staff were great and I would most likely stay again and also recommend this to others, however it needs a few tweaksto make he overall experience amazing.
Traveller from London
Located in Medina, this luxury riad is steps from Museum of Moroccan Arts, Dar Si Said Museum, and Bahia Palace. Jamaa el Fna …More
This hotel is great. The restaurant they use to serve breakfast is even better. The staff was superb and do a great job of knowung the guests. The location is great. However, the area is a little shady. Don't walk the streets at night. Pretty much the rule of thumb for Downtown Cape Town. I would definitely stay here again.
Traveller from San Diego
This family-friendly Cape Town hotel is located near the airport, within a 10-minute walk of Africa Centre, Greenmarket …More
The hotel is in an excelkent location. The staff are helpful in many ways. The buffet staff were moving a lot but sometimes you have to repeat what you need several times to get it. The rooms are ckean, the carpets though have seen better days and the bed is way too soft, it causes back pain.
This family-friendly Cape Town hotel is located on the Strip, just steps from St. George's Cathedral and Greenmarket Square …More
The bus driver was very friendly, on time and did and excellent job. The recetion staff was not very friendly, but was effective. I called room service to request some ice and nothing happened. After an hour I called reception and informed them that room service had not delivered the requested ice. The staff member that answered my phone call said she would go talk to room service. After about 20 minutes, a waiter delivered the ice.
A member of the house keeping staff knocked on the door three tims before 9:30 in the morning. That was kind of annoying.
the house keeping staff
Traveller from Seattle, WA
This family-friendly Kempton Park hotel is located near the airport, within 3 mi (5 km) of Kempton Park Golf Club …More
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